Wightlink Isle of Wight Ferries Reviews 400

We live on the Island and travel weekly. Service is always excellent. I can see most negative comments here are price driven. Yes it's not cheap, but presumably you have a choice as a visitor. Watch for discount vouchers and choose non peak times and of course book in advance.

Held to ransom yet again.

Will someone please rescue us from these pirates, at least Red Funnel are doing day returns cheap at 47.50.

Cheaper to have a wip round and buy a ferry ⛴️

Does Not Accept Cash!
Does Not have Manned Ticket office.

Prices are just ridiculous. Us islanders have no choice but to use these companies to get off the island and they know it… so they hike their prices up. If you need to pop to a shop, hospital appointment or go holiday it’s a massive chore but to have to plan the whole day out around the ferries. What makes it better is most of the time they’re running late or cancelled. Our last holiday was so stressful trying to get back to the last midnight boat otherwise we were stuck for hours because Wightlink don’t think there’s any demand for late night foot passenger crossing. We ended up have it to run to a taxi off our train to run and get it. Always a stress.

Absolute rip of merchants!!!

Charging overpriced fares for islanders and visitors alike.

The company has you over a barrel as it’s the only way on and off the island unless you have the money to have your own boat.

Always cancellations and delays, given the price you expect a smooth service.

About time they looked at amending their prices especially to islanders.

Just awful - overpriced!

Very expensive for a 40 minute journey. Also a cold and uncomfortable area to sit with our Dog. The staff were polite enough but couldn’t give us and information as to why our sailing was delayed.

The prices are insane. People who usually visit us aren't coming this summer because they can't justify over £200 for a return ferry. You can consistently get to France cheaper. How they can justify it is beyond me.

The simple cost and poor timetable of the ferries has led both my children to move off the island. They won’t be able to afford to come back often. This island is going to lose the vibrancy and future success if other young people follow.

The extortionate prices are pricing my family and I out of being able to visit friends and family on the mainland, go on days out etc. The pricing has completely hiked since this time last year with no visible improvement to service or the schedule. The ferry companies are taking advantage of having a monopoly over the crossing of water and something needs to be done about them to hold them to account. Where is our MP? Oh and did you realise they’re allowed to charge what they want because the Isle of Wight isn’t classed as an island by our government….

All ferries to the Isle of Wight are extremely overpriced. The companies should be nationalised and the services subsidised.

Absolutely disgusting service from this company. How can they warrant charging these ridiculous prices. Will never use them again. And the prices on board are also far too expensive. Feel sorry for the people of the Isle of Wight. This should not be allowed

unjustifiable ticket costs

More info on Isle of Wight ferry fares skyrocket: A decade of price comparisons revealed by Isle of Wight Guru

Extremely overpriced, especially on bank holidays , kid’s holidays as they now we need to get of the island, I think personally this is a crime, and a government should step in, because we don’t have other ways to get to mainland and ferry operators using it!!!

Worst website for booking tickets.
Took over an hour with a need repeatedly input information.
If this is the only way to the Isle of Wight, this year will be our last ever holiday there.
No one need this agro.

My booking was mistakingly made with the return date booked in error. Mario at the check-in booth was extremely helpful and assisted with correcting the issue upon arrival. No issues and friendly staff all round avoiding panic.

You should be ashamed of yourself Wightlink!!!
Arrived at Wightlink Car Ferry for the 9.00pm sailing home to the Isle of Wight following a hospital appt for my poorly mother.
Got to the ferry at 8.30pm. No communication from Wightlink that the ferry was cancelled until 10.10pm. Told 3 different reasons why ferry was cancelled then told 11pm was cancelled and no guarantee that would be able to sail on 5am. I asked if my poorly mother who has cancer could be taken on the boat just for comfort and warmth. Told by Wightlink no. Shamed on you Wightlink. No communication, no customer service and left my poorly mother in a cold car for up to 8 hours without any consideration or duty of care for her wellbeing. At one stage I was told by Wightlink staff that I should park my car up and walk my dying mother around to the fast cat. Are you serious Wightlink ????? Disgrace does not come close to how you have behaved this evening.

Absolutely abysmal service provided to people paying massive fares, completely unregulated. Been on a 3 year temp timetable, with half sailing there used to be, boat been packed for about a year, still fob off with low numbers, which is complete bull. Season ticketbholder revived no discount or refund at all, so half the service but still full.price. parking at Ryde Pier Head is a joke, maybe 30 containers and dozens of contractors vehicles meaning no place to park, despite paying £93 a month for parking. Dozens of emails to Councila d local MP, but due to ex council.boss working for wightlink and MP relative also works for Wightlink, yep you guessed it Absolutely nothing. If you want a good laugh check out their stats, 99% on time, ha ha always delayed and cancelled literally every day. I guess Diane Abbott is also employed doing the figures. Customer service beyond a joke, completely unhelpful and makes life as difficult as possible. Disgrace of a company and reason why there are no Dentists or Doctors anymore commuting as they have made it completely unworkable. People with family on the Island having to move away due to the abysmal and unaccountable way they operate.

Like many other contributors to this website my experience is of an unreliable, overpriced and limited service where residents and visitors alike are treated with insoucient disregard for the financial, personal and social consequences of the miserable access that is provided by Wightlink. My booking in December, made 3 months in advance, was cancelled at short notice with a completely unacceptable alternative offered. A long planned trip to London was ruined.

Extortionate prices for an abysmal service. Killing the islands economy by staying uninviting to anyone who can't pay 3 figures for a day return and keeping islanders captive by offering no let off in pricing for them either.