Wincanton Reviews 

Great delivery company, shout out to the guy Mark who i had a great chat with funny guy but professional. Very pleased with delivery of my mattress

Really helpful delivery team and excellent communication before delivery.

The delivery itself was on time and I was kept updated about the delivery time. However, very very disappointed that they did not unpack the item (a very heavy coffee table), nor did they remove the packaging (a very large box which was heavy and very awkward to deal with). They were delivering on behalf of DFS and told us that DFS don’t tell customers that unpacking and removal of packaging aren’t part of the service. Shame on you, whoever is to blame.

Delivery from DFS .(WINCANTON) DELIVERY SERVICES. Arrived on the time .
Driver phoned to inform me hed be at my door in 20 minutes. And did . They was very polite.
What more could I ask for .10/10

Very happy with sofa delivery. They arrived on time, were friendly and efficient. Positioned the sofa correctly and removed the packaging. No damage or scuffs to either the walls or the sofa.

The delivery team arrived early and was waiting outside my property for the allotted time they were allowed to start work. They checked where the furniture needed to go and between the 4 of them it was manoeuvred into the room without any problems. The guys were very polite and friendly and took all the packaging away with them. A great service ….😊

Writing this review on behalf of my parents. Great company. They were kept informed about time delivery, they arrived on time and was extremely helpful and put the items in the room they wanted. Very professional and friendly.

Great delivery team. Put all the boxes exactly where I wanted them

Very poor service. Phone call from the driver saying they’d be there in 20 minutes. Within the next 2 minutes they were there but just rang the doorbell and disappeared. Bags of soil and sand dumped on the pavement, open torn. Of course they KNEW this. Very unpleasant experience. Worse then Evri to be precise. What a lazy team and unprofessional!

An excellent service. Delivered with care. They were on time, unwrapped and removed packaging and the delivery team were polite, friendly and efficient.

Worse delivery company ever. Lazy delivery drivers. Left my delivery on an open car park rather than wait two minutes so I could unlock gates so the delivery would be delivered safely to the address I paid the delivery for. What sort of company just dumps the delivery and drives off leaving it completely unattended?? Zero customer courtesy or respect. As customers if we didn't pay for deliveries the drivers would have no job they need to remember that.and show their customers more respect. Its a shame Wickes uses then as it damages their reputation. Certainly would never use them again.

Repeatedly Poor Service – Not Fit for Purpose

I’ve now had two separate deliveries handled by Wincanton, and both were completely unacceptable.

On the most recent delivery, I paid for an “assisted lift” service and made it clear multiple times in advance that the item would need to be taken up stairs. Despite this, the delivery team arrived and flat-out refused to bring it upstairs.

The item was left, and I had to arrange my own help to unpack and move it. This defeats the entire point of paying for a delivery service.

This follows a previous delivery where items were simply left on the kerb. So this is not a one-off issue — it’s a consistent pattern of poor service, lack of professionalism, and unwillingness to do the job properly.

For a company trusted to deliver high-value furniture, this standard is nowhere near acceptable. Based on my experience, I would strongly question whether they are fit to handle premium deliveries at all

Very friendly and professional. Would highly recommend.

Not had a delivery from Wincanton before but service was excellent. Delivered a lounge chair, carefully got in house, offered to put it where I wanted in living room then unwrapped and took away all packaging. 👍😀

Excellent delivery of my sofa. Excellent communication in the run up, bang on yime, super quick assembly and nice guys to boot!

No timescale given, turned up at 7pm and just left delivery downstairs rather than delivering to my door and despite being a two man delivery. Rude staff and awful service.

I had an excellent experience with this furniture delivery team. They were professional, punctual, and incredibly hardworking from start to finish. What really stood out was their effort and positive attitude when faced with a challenging situation , the lift in my building wasn’t working, yet they carefully carried all the heavy furniture up to the second floor without any complaints.

They handled each item with great care, ensuring everything arrived in perfect condition. Despite the physical effort involved, they remained polite, efficient, and respectful throughout. It’s not easy work, but they made it look effortless and maintained a high standard of service.

I truly appreciate their dedication and would highly recommend them to anyone needing reliable and professional furniture delivery.

Very inflexible, very difficult to arrange any useful delivery date. The WhatsApp customer service team take the piss with half arsed unhelpful responses

Thank you for going the extra mile. Fantastic service and remained cheerful when dealing with the unexpected road closure issue outside the property. We really appreciated your patience and excellent service today.

Inspite of a total fiasco the first time around, two weeks later, received perfect delivery.