Wjacket Reviews 

Since ordering a jacket from W Jacket and going thru the frustrating return process, I can say DO NOT ORDER from W Jacket.
I have been on an endless email thread providing the information required for a FULL REFUND. When I learned their return center is in ITALY (I'm in USA), I chose to use FEDEX so I had a tracking number, which cost $95. Fed ex folks contacted me to say W Jacket return center address IS NOT VALID & there is no phone # for the return center in order to receive calls from Drivers such as FedEX in order to deliver the return. I have sent an email to a different address, again, in order to have my order refunded in full. This is bad business all the way around. I hope I hear from someone in customer service who cares about doing the right thing.

I purchased the Wjackel a month ago. When it arrived it was too small, even though it was the size of all my jackets. The number provided on the enclosed card was a Queens NY number, and the package came from Illinois. Yet,when I finally reached someone, I was told I had to return the jacket to Italy at my own expense. As a 75 year old senior citizen I protested.. citing the expense involved in sending something to Italy. After sending them pictures of the jacket as they requested, they acknowledged receipt of the pictures and indicated they would make an exception. What type of exception was not indicated. Repeated calls and follow up emails are not being returned. I will now file a claim with PayPal.

The jackets are pretty colours & fabric OK. The sewing is good and neat. But sizing unreliable. Medium was huge. Some reviews say too small. In truth despite their claims YOU CANT RETURN items.Well you can but very difficult and expensive. Wait for their agreement first; then PHOTO all items; fill in their website form online; load your photo into online form; send and wait for further consent! only then do you get return address IN ITALY and you have to pay postage AND insurance AND fill in difficult customs form, I think my 2 raincoats were going to cost at least £30-40 to return. Then some reviewers said they got the items back again as rejected! I sold the coats at a big loss for me but I risked losing more by following their unreasonable returns rules. DONT BUY UNLESS YOU DONT MIND HOW IT FITS

Oh I wish I had checked on here first !!! As everyone else jacket way to small. Been trying ..for days possibly weeks to get return information from company …eventually get reply with rubbish address in Italy ….
This company is definitely not being up front about its products and certainly not about its returns policy
Think jacket if off to charity shop
Rubbish company don’t go near them !!!!

I purchased 2 items: a jacket and a coat. I didn't like the way the coat fit, so I wanted to return it. The company claimed it had easy returns. Having to jump through hoops and then being given an address in Italy to return one of the coats is NOT what I consider an easy return. It will cost as much to ship the coat back as it did to buy it! If Wjackets is selling merchandise in the US, it should have a US address to return it to, Otherwise, it should pay for return shipping. False advertising. They should not be permitted to sell in the US.

Habe eine Jacke bestellt und erhalten. Leider passt der Stil nicht. Nachdem es geheißen hat, einfache Rückgabe, kann ich nur sagen, das stimmt ÜBERHAUPT nicht.
Daher hoffe ich, dass ich diese Jacke endlich zurück schicken kann, dann ist das für mich erledigt. Somit, nie wieder 👎

I had my jacket in 5 days. Olive green and so pleased with it. First day on a compliment already.

I ordered a wjacket, but not before I measured myself & ordered the appropriate size (XL) I waited a long time before the jacket arrived only to find it had the wrong sized label in it ! It was at least 2 sizes smaller .Trying to send back has been an utter nightmare . Not to mention the cost of posting ( outside the U.K. ) I was then offered a 30% discount off a second jacket . So , like a fool , I ordered a second jacket in (XXL) it has arrived . It is so much bigger than the first & have I had a discount off the second jacket ? No ! Of course not as I didn’t ask to have a code sent as I didn’t know I needed a code !!!
. So my advice is Do Not deal with this company , they are hopeless to deal with & it wasn’t my mistake !

From ordering to paying to receiveing to the actual quality of this product it is worth every last cent I paid for it. It was true to colour, size and keeps the wind out and the rain off. Couldn't have asked for a better product and so surprised I got it for 100 NZD

I bought a jacket and paid £55 on 3rd October - to date 22nd October - they have my money and I have no jacket. No reply to my emails either - what a rubbish company!!

Sehr schlechter Service! Ich habe ein defektes Packet mit falsches Inhalt erhalten und auf mehrere Mails keinerlei Rückmeldung bekommen! Bitte keine Geschäfte mit dieser Firma machen

Bloß nicht kaufen!!!! Die Größenangaben stimmen nicht! Wollte zurück schicken und/oder umtauschen. Zig Emails geschickt,auch mit Fotos. KEINE Antwort!!! Über Homepage Rücksendung versucht. Der eine Button funktioniert nicht. Somit ging nichts mehr weiter! Die positiven Bewertungen auf deren Homepage können alle nur gefälscht sein! Nie wieder!!!!!

I just can’t get this company to answer my emails!! The coat is too small and I wish to exchange…. But nothing 🤷‍♀️

WJACKET.APPALLING.DO NOT BUY.order WB33441
The jacket is wrongly sized, I carefully checked all measurements before buying, it was too small.
Garment was sent from UK to UK.
However, after 4 email requests, I was eventually told told I had to return to Italy. It cost me £17 in postage.
I did everything I was asked to do, I sent tracking details etc.
Today,after checking the tracking,THE RECIPIENT HAS REFUSED TO ACCEPT THE RETURN,IT IS NOW BEING SENT BACK TO ME.I AM APPALLED.

29/10/24-UNTRUE- this reply below from WJacket states a full refund has been sent-where is it?!!!There is no refund showing on my Paypal account!!!!

30/10/24 NO EMAIL,NO MONEY REPAID.

31/10/24-UPDATE-I HAVE NOW RECEIVED AN EMAIL STATING THE MONEY WILL BE PAID BACK IN 10 DAYS,I WILL UPDATE WHEN I HAVE RECIEVED IT.

6/11/24 I HAVE FINALLY RECEIVED MY REFUND FROM ELIZIA LTD,I OPENED A CASE THROUGH PAYPAL.

THIS MOST DEFINATELY HAS NOT BEEN AN 'EASY RETURN' AS ADVERTISED!!!!!

24/11/24 I have been asked for further details,although I've been communicating with themfor 2 months-ORDER NUMBER WB33441

I bought the recommended size XL, but it is tight through the bust, so I can't layer with a sweater, etc. I tried their website online return page 5 times but it won't download. I have sent 3 emails to the company requesting guidance for the return, but no response. My advice is to avoid doing business with this company.

The jacket is a perfect fit - I selected a large I’m 5ft2.love the deep pockets & the wide elastic wrists & the colour -a light grey which I see as a light blue!!!

Recently bought a jacket was very happy with product size was great and was well made .when I hadn’t recieved product after week I emailed company they responded quickly and as it happened I recieved product that day it took 10 days from Europe to NZ Thankyou Wjacket

Can I just say 'I LOVE It!!' Feels nice - Fits really well & most of all it looks GREAT!!!
Be mindfull of the size you order, I'm a standard UK 16 & my 3XL fits 'nicely'...
I may even treat myself to another colour as the wetter weather approaches.

The best advice is to be careful what size to order if in doubt order the bigger size. I had to return a Wjacket that was too small for me, my mistake was not to realize that a weight increase was to blame, the return process is complicated and expensive to post to an address in Italy. after a while, I checked my PayPal account and there was a Priority Email address to contact Wjacket. Milli was very accommodating with the outcome of being offered a %100 Gift Voucher to pay for another Wjacket,I was okay with this because I still wanted a Wjacket. The Wjacket is of good quality, well made, very light, and easy to pack. the jacket will keep you warm and is windproof, the hood sits nicely on your shoulder and is useful in rainy weather
Mlli answered each Priority email by the next day and I am now very pleased with a good outcome.

Wanted to return one of the jackets. Wrote 2 detailed emails to explain difficulties with return process.NO REPLIES.. Tried to phone the company but the number quoted is non existent
This has to be a scam . Very angry and frustrated and feel cheated because I have been cheated
Please take care and don't get ripped off.