Wjacket Reviews 

This really is the ultimate utility coat, it has everything you need no matter the weather. I've been layering it over my favorite wardrobe items to stay warm and dry.

Don’t trust this company if you need an exchange of size. The process is time consuming and deliberately difficult.
Jackets are not oversized as advertised. If you need to exchsnge one you are expected to return it to Italy at a cost of about $40 Aus.

I’m very happy with my jackets. Beautiful colours. They are perfect when walking. The jacket is great on a windy day without being to hot or to heavy.

The jacket was really nice but way too small. I was given the return details and duly went to the post office to return it at a cost to me of more than $40! I mailed it at the end of April and it has been sitting in Italian customs for 14 days already. I contacted the company to ask what is happening, all they did was confirm it had not reached its destination yet - I thought they could contact the destination office to find out what the problem is. I am left wondering if I will ever get a refund- not happy. Update as at 08.06.24: a refund is being processed. While the jacket was lovely and good quality unfortunately the sizing is way off I should have ordered 1 or 2 sizes bigger- the return process is a stressful and very expensive.

The size isn’t even close. I ordered a larger size than I take and it was still too small. I wear 16-18 but ordered the 20-22 and still need a 4x to be sure it fits.

Another unsatisfied customer! I ordered a red jacket which was too small. I followed instructions and sent it to Italy at a high cost, but got no new jacket or response from the company. Today I have collected the original jacket which of course doesn’t fit. I will not return it again as I find this company untrustworthy and/or unreliable.

Lovely jacket but it was too tight. I was given an address to return the jacket and duly mailed it off. In February. Nothing heard until today when the parcel was returned to me because it wasn't collected from the address in Italy. What a rip off, and its one way to get around paying compensation. The jacket will be delivered to a charity shop for someone else to enjoy.

I saw this great offer. I Received excellent service in good time.The coat was more than I expected .The quality is of excellent standard,however I ordered an XL andfound In needed a 2XL. I have found the company very understanding about the situation. They are very good to deal with and have returned all my correspondence with them. I am very appreciative of the company's understanding and good will. I would certainly recommend them. Happy Customer.

Refused to honour cancellation policy, demanded we honour return policy, although items must be returned to Italy not the Australian depot, which costs more than the item. Their staff were very unprofessional and of no assistance. Complete experience disappointing and frustrating.

The description of the jacket is misleading: they are not "oversized", maybe for the Chinese women that make them. I ordered a medium for myself and and XL for my girlfriend. I could wear it if I wore nothing else, and my girlfriend could not move in it. I can wear the XL so I only needed to exchange 1. - Ad says "free shipping and returns"but that's not true. After several emails to C.S., Millie offered only a 30% credit to get the correct size. Otherwise I could ship to Itay and pay shipping for a refund. Neither was acceptable but i chose the 30%. Technically they are nice jackets. I ordered her a 3X but the colors were limited. After trying to track it for days I contacted Millie again who assured me it was coming. All I could see was it left China. But after 18 days it appeared. And it fit. SO sizing if misrepresented as well as their return policies and I have an extra jacket that doesn't fit.

Impossible customer service. I can't write a review on the jacket as it was misdelivered. It was addressed to a place of business (a public school) so that it would not be left outside of a residence in the city.

The carrier sent a picture of the package left at somebody's door outside. I have repeatedly asked for help from WJacket and keep getting told it was delivered.

No matter how many times I ask them to look at the carrier's delivery picture I go around in circles. I have been asked for a refund now for more than a week.

Impossible customer service.

“Free shipping and returns” WRONG!! Jacket does not fit in torso and was sent incorrect colour. Asked to return it for refund. First wanted to give me 30% off second Wjacket! Then said I needed to pay for return And, return it to Italy! Then said sending another Wjacket in correct colour. How is sending another Wjacket that does Not Fit a solution? Wjacket very annoying and frustrating. Avoid Wjacket.
UPDATE - Wjacket tried to resolve the problem by sending me another jacket - it was the Same incorrect colour! And same bad fit!

A huge thank you to Millie who assist in locating my parcel. The professional customer service was a delight to experience. Once I had the parcel, I was so pleased with the quality of the jackets I had ordered, Keep up the good work Millie

I was unable to track my package so I called the company and Millie was able to find all the information, including the Post Office tracking number. I picked up my package the next day.
The coat is excellent, but more important was the service I received from Millie.
Very much appreciated! Thank you Millie!

My order was delivered to the wrong address and Millie has been very helpful in getting the problem sorted out. Thank you Millie

I wish I had seen the reviews for this company before I ordered. Customer service is non existent. I contacted them as soon as I received my jacket to arrange an exchange for a larger size or a refund. I received a response that I would only get a small percentage of the cost back!!! Why??? The jacket was received that day, not worn and had all the tags still attached. Since then, I have sent several follow up emails with no response.
Terrible company to deal with, will not recommend to anyone. Don't waste your money. Way too expensive and disappointing.

no review please disregard

I ordered a 3XL thinking it would be lovely and roomy.
I already have a 2XL which I purchased a few years ago.The jacket is lovely but way too small. I have had numerous emails with customer service who assures me I will receive a full refund on receipt of my coat which is costing me $45 to send from Australia to Italy. Reading these reviews I am very sceptical as to whether I will receive my refund. Never again will I purchase through FB and I will always look for reviews in future

TERRIBLE CUSTOMER SERVICE
Bought a jacket online, but was the too big even though I had followed the size guide. Tried to exchange it but even though the jacket had come from Sydney the return address was in Italy, and it was going to cost me $44 to send. Opted for 30% voucher, but the jacket I want doesn't come in a small size. They do not answer emails and there is no number to call.
WOULD NOT RECOMMEND THIS COMPANY

The WJacket company has very poor customer service. I tried to exchange my jacket to a bigger size and could not get through to them, the phone listed is only for messages and they won't call you back, if you email them they won't respond right away. Be aware that they are located in Italy so if you have to return the coat which has to be at your expense you will be paying a lot of money.