Wren Kitchens Reviews 

I moved into a property with an existing Wren kitchen. While the quality of the kitchen is fine, the layout doesn't work for my needs, so I only needed to purchase three additional units to make it functional.
I visited Wren and was initially told that, because of company policy, I would have to buy a minimum of five units. I was then given quotes for both a flat-pack kitchen and a fully assembled kitchen instead.
I asked the showroom to contact Customer Services on my behalf, as I had been unable to get through myself, to see whether an exception could be made. They came back to say that I could purchase just the three units I needed, but that no discounts would be applied.
Wren is currently advertising up to 60% off kitchen units, yet I was quoted over £2,700 for just three units with no discount. This was only around £180 less than the cost of an entirely new kitchen.
I simply cannot justify removing a perfectly good kitchen and paying thousands more for installation when I only need three extra units to make the existing kitchen work. It seems incredibly wasteful and difficult to understand from both a customer service and environmental perspective.
I am extremely disappointed with a company that promotes itself as offering great value and caring about its customers. Their advertising feels misleading when existing Wren customers cannot benefit from the same discounts on replacement or additional units. It also seems very short-sighted not to support customers who simply need to adapt or extend an existing Wren kitchen.
Based on my experience, I would not recommend Wren. If I am ever in a position to buy a completely new kitchen in the future, I will certainly be looking elsewhere.
A very disappointed customer.

I am giving Olivia from customer service a 5 star rating for her outstanding help to my son and I, she was kind & helpful.

Ben was fantastic, I was really upset with my installation and how long I was on hold for. But he was very kind and friendly and sorted the situation out. He’s gotten me another installer as I was left without one half way through the installation. I couldn’t ask for better customer service.

called wren Broadstairs in the morning, appointment made for that day with Tom Wells.
Tom texted to say when he would arrive. Tom was very professional, explained everything he was going to do and invited us to ask any questions if we were unsure about anything. we feel very confident with the service we received and are grateful to Tom for making it all very hassle free and straightforward

Leon .. 10/10 went above and beyond to help and sort everything out! And rang back when the line dropped !

Spoke to a lovely day called Chloe she was super helpful and so friendly. Really helped sort out my issue and super efficient. Thank you so much Chloe

Excellent service by Mike Rawlinson .
Very polite & helpful

Trying to get a Refund off Wrens is soooo Painful n Long Winded ..... Had Kitchen installed n everything was 1st Class .... but had to Return n Item which was collected in beginning of April .... and a Refund agreed 10 -14 days after this was Collected .... its now the middle of July and im still waiting for this to be resolved after many emails n phone calls during this Period .... Customer Service after care has been appalling ... so just be aware of any Refunds dealt with by Customer Services ... this is an ongoing nightmare .....

The day we went to plan the kitchen was good as the salesperson was very thorough in ensuring the kitchen plan was as we wanted.
Easy visit with no pressure.

Fitting went very smoothly with a high standard of finish by the fitters who arrived on time and kept us informed at every stage.

The units are very good quality and the grain on the doors and end panels is very for which enhances the finish.

Waste all uplifted in an efficient manner.

We had a few issues:
A damaged unit identified on arrival.
A part which was not required
The wooden doors understandably need a few bits touched up to the finishes( but this was fine tooth comb stuff)
All of the issues were handled quickly and without question by Michelle who put our minds at ease who is a great asset to Wren.

Great customer service by Deborah, she was very helpful and super knowledgeable.

Experience from start to finish was 100%, design to delivery through to making contact for extra help( we damaged the cornice)

My first home design appointment was booked for 30 June at 12:00pm. I waited at home, but no one arrived. At 12:15pm, I called the Enfield showroom and only then discovered that my appointment had been rescheduled. I had received a reminder confirming the appointment, but nowhere did it say that I needed to confirm my attendance. The surveyor later told me he had another "bigger" job and had left me a voicemail asking to rearrange. I had taken time off to be available, and I found it unacceptable that my appointment appeared to be treated as less important.

After complaining, I decided to give Wren another chance.

I booked a second home design appointment for 9 July at 10:30am. At 10:26am, just four minutes before the appointment, I received a call saying the previous appointment had overrun and the surveyor would arrive around 11:00am. My son and I both work from home and had arranged our work schedules around the agreed appointment time.

During the call, the surveyor was whispering, which made me question whether he was actually at another appointment. I immediately called the Enfield showroom and, to my surprise, the same person answered the phone in exactly the same voice and confirmed his name. That left me with serious doubts about the explanation I had been given.

At that point, I lost all confidence in Wren. Two appointments, two disappointments, and a complete lack of respect for my time.

I contacted Customer Care, but rather than taking ownership of the issue, I was simply told to contact the showroom manager myself.

Based on my experience, I cannot recommend Wren. I have never experienced customer service like this before. This review is an honest account of what happened to me.

Customer services are incompetent. Have been chasing Wren for my £200 refer a friend fee since last October. They have now paid my mother (who I referred) but not me.
I have had my kitchen for a year!
They do not honour promises. Very quick to take your money/order though!

Ari listened very much to my complaints, went over and beyond to sort the complaint . Wren should employ more people with such a good customer service

A customer care specialist who did exactly that. She listened carefully and found instant solutions. A very rare occurrence these days. Well done Chloe!

Samuel was so helpful and knowledgeable i was so impressed, Samuel is a credit to your company.

Wren have replaced our kitchen doors under warranty dye to a manufacturing fault. We have had to have a slightly different kitchen. This has meant that additional parts such as hinges, aesthetic accessories have been required that we didn't expect. We were also missing an end panel from the delivery (hence 4 stars not 5)I have spoken to Chloe, Katie and Tracy who have offered excellent customer service. It is difficult sometimes to articulate technical conundrums but all 3 have been very patient and made sure the correct extra bits were ordered. We weren't very pleased about having to have half of our kitchen replaced and the upheaval that goes with this but these three young ladies have done a brilliant job of getting two not very happy customers on side!

We all know things can go wrong, but it's what a company does to put it right that defines the measure of that company. And... in my case Wren have certainly stepped right up to the mark! My dream kitchen installed 2 years ago was gradually becoming a nightmare as all the Autograph White Silk door, drawer fronts etc. all became increasingly discoloured, going various shades of cream and needing a good scrub to get any finger marks off. I had really started to regret going with Wren and was on the verge of taking out a loan to replace it all. But, on my builder's advice, I wrote to the customer service team at head office, and sent photos. There were no 'ifs or buts' but an immediate decision (also conveyed immediately by phone) to replace all the decorate fronts with White Gloss (my choice of replacement) and to reimburse me for my fitting costs. So I will be getting the sleek white kitchen I had always wanted! Exceptional customer service and a huge thank you to Gemma and Lauren; and to Marius in the Tunbridge Wells branch for his super design in the first place and infinite patience in listening to my moans about the White Silk finish! The harvest oak open shelving is fantastic - and all the cupboards themselves are absolutely fine My advice to Wren is to withdraw White Silk from the Autograph Linea range!

Samuel extremely helpful, first rate.
Contacted AEG and arranged engineer visit
VERY professional
CS been very good all round

Michael Herdman,came to measure our bedroom for new fitted wardrobes.
He was professional, friendly and took time to measure precisely .I feel confident that my new wardrobes will fit precisely.