Wren Kitchens Reviews 

Kay has been so helpful in this present time. He not only heard me but he acted! I spoke to so many people of customer support but Kay was the one who did his best to help and I am forever grateful. Without him I wouldn’t be ready for template!
Wren it is so lucky to have him on board!

"Leon from the Warranty Team, was extremely professional and friendly throughout my call today. He provided excellent service, and nothing was too much trouble for him. A credit to the team. Well done, Leon!"

Unfotunately I had lost all infoemation regarding my Wren Kitchen purchase due to a lap-top glitch, so when a problem in the form of a broken hinge, l had to ask CS for help.
A very helpful call handler called Kay answered my call for help and within a short time had answered all my questions and forwarded duplicate documents to my email
So, thank you very much Kay.

C Prewer rang in advance to give an exact time of arrival within the pre arranged time slot, toon the measurements and plotted a floor plan, explained it in detail and any issue that may present during instillation

Craig was really knowledgeable and so helpful with ideas that I hadn't even thought of

J. Braker from Wren arrived early of our appointment. He phoned and asked if it's okay. We're happy with the service and was able to answer all our questions.

The customer service operator that u dealt with Kay, was absolutley perfect. Happy to help and took our stresses as a family in to account. Problems resolved and left feeling so much happier after Kay's help. Very much appreciated thank you

Great, friendly down to earth advice from Gary Hickman. Kitchen survey completed quickly and professionally. Appointment for kitchen planning booked!

My experience with Bailey today was second to none. She was very thorough & knowledgeabke and easy to talk to.

Came on time and was knowledgeable and polite.

I have a kitchen currently been installed with the cost going up daily as I can get no response regarding issues with products supplied. 3 of the doors/drawers were damaged but in fairness replaced quickly. The extractor that was supplied was broken and rather than replacing it Wren want to send an engineer out to fix it…. A brand new item!! The fridge freezer leaked all over my new floor and has a constant buzz. Having waited two days for a reply and been unable to get through on the phone I have bought a replacement elsewhere. Customer service is the worst I have ever known, when I reply to the answer to a question I am told it can take up to 3 days for a reply!! I am only posting this review in the hope that they respond to me. My fitting costs have also risen by £720 now. I was warned about the customer service so blame myself. I also emailed the manager of the store but have not heard back!

J Braker came to take measurements for our new kitchen. He worked very efficiently, was extremely thorough, and was really kind and friendly throughout.

G Hickman was friendly, efficient & constructive with his ideas & insight into what my odd-shaped kitchen have as design features. I couldn’t have asked for more, he went above and beyond a routine measure up of the space.

Customer service has been excellent with emails & phonecalls from the whole team to determine what exactly I need.

I feel safe in Wren’s hands to make my kitchen a fabulous space to live in!

Everything was good except I had to call Wren as hadn't had a call from the surveyor with an ETA. Advised they would call back but didn't. Called a 2nd time to be assured we were the next appointment from Scunthorpe a 25 min ride away to Hessle. He arrived 50 mins later. Advised he had called but couldn't get through. Asked him to check my contact number but he couldn't because it was updating something on his phone.

Roy is very nice and friendly. He arrived early versus the time we booked in. He explained clearly the purpose of his visit.

The designer for us was outstanding and would get 5 star's. This review is written about Wren's inability to deliver the right product the first time. On a £25k+ kitchen order (supply only) Wren managed to deliver 8 items with totally the wrong size and colour plus a freestanding Fridge/Freezer instead of an integrated tower fridge. The real issue was when I followed the guidance from Wren which was to check I had everything and that everything was correct I did exactly that. The issue was that they put correct labels on incorrect items so it wasn't until the point of use (unboxing ready to fit) that our fitters identified that 7 items were a completely different sizer and colour. I immediately contacted Wren who advised replacements would by 7-10 days so my fitters were only able to fit up to unit 6 as 6 was a visible decorative panel so work had to stop. Wren's attitude to this was appalling and took no responsibility for the issue as I wasn't using a Wren fitter (they actually said that!) it was my issue to sort. This incompetency was compounded when i advised that the fitter would be charging my extra labour charges as they would go over the allowed time. Considering this was 100% down to poor quality control by Wren applying lables to wrong product I was shocked. Wren advise that I should have opened every single box I got 45+ boxes of all sizes - they couldnt understand how I found this to be an issue.

Summary is Wren will design a great kitchen BUT will not be able to have sufficient quality control checks in place to make sure what is delivered is correct to the design. Plus they will not cover costs incurred (i have invoices) for the additional fitter time!

They claim to care and be a family run business when in reality they only care about taking your money - even the delivery drivers and stone fitters say this!!

Good communication by text re ETA. Friendly, competent, professional service by Michael Herdman.

Absolutely great customer service for something so small. This is in addition to a previous experience with a drawer insert.

Gemma was kind enough to call to explain what was going to be done. When she couldn't get hold of me, she called my husband.

Thanks

My experience was very good with your staff and service good email

Fitted wardrobes measured and installed wrong. Wren sent their surveyor to take "accurate measurements".
When the wardrobes were installed they were short of the ceiling by 255mm. We complained to wren who have basically said they are not prepared to make adjustments with us parting with more money. There customer care is shocking and really hard to get hold of. They've basically washed there hands of us. We are not left with wardrobes which are not fitted and as per the design illustration we agreed to.

We will be taking this further and going legal if needs be.

Please avoid and read all reviews before purchasing anything from wren. There are better companies out there. It's a hard lesson learnt for us im afraid.