Wyndy Reviews 92

I have been a long time babysitter through Wyndy (2022-Present), however they are not a very transparent company and their customer support truly needs some work. As a babysitter going through a third party, it’s important that information is disclosed regarding payments, safety, and expectations.

This app is geared towards college students on the sitter side, so there’s also a NEED for transparency to ensure you’re not taking advantage of young people. So, why are there numerous complaints from people about this hidden monthly fee and struggles to cancel it? Why, when I reached out about the need for transparency around surveillance technology in homes, was I met with defensiveness? Why, before *asking ME* if I received duplicate payments did I get an email stating that they “ know that you got the payment three times for your last job. You can keep these payments, however, there will be a negative credit added to your account for your next jobs since we aren't able to get the funds back.” Yet, when emailed about their cancellation policy that is supposed to credit money to the sitter, my numerous emails went unanswered until I just gave up.

This company is reaction based. Their interface glitches so often that I have to include my email in my bio to allow parents to contact me. They are not transparent about how much money they take from sitters, or parents. I spoke with a mom who hired me, she sets her rate to pay me at $30/hr, each listing is costing her $20 to put out as well. I received from Wyndy $26/hr.

A fee taken out is not unusual however the lack of clarity and ability to see how the fees are calculated is unusual. For example, with a competitor sitting app Bambino, we set our rate and it clearly shows how much they charge the parent. With Wyndy, it seems as though you’re taking money out of both ends AND charging sitters a fee of $17-$19/ month to have their profile active. They say “we take a small fee” in the fine print… but how much is a “small fee”?

Bambino: At Bambino, we're dedicated to providing the best and safest network of Sitters and Parents. But here's the scoop, there are some costs involved to providing a top-notch experience.
The good news? You'll always take home 100% of the hourly rate you set - that's our promise. So, while Parents might see a little extra on their end, it's all about keeping Bambino running smoothly for both you and them.

Wyndy (found not in the app, but in their help desk): Wyndy is free to download and has a 30 day free trial, followed by a $191.88 annual subscription. When you create a job, you will select an hourly rate you’d like to pay for the job. Before the job is posted, Wyndy deducts a portion of this hourly rate as a platform fee, then displays the resulting rate to sitters as the rate they will be paid for the job, so they understand how much they’ll earn before expressing interest in a job. 

Once your job is complete, you may choose to add a bonus if the sitter provided a magical experience! Finally, the total price of the job plus a service fee is charged to the credit or debit card that is saved in your profile. If you are a subscribed parent, platform fees are waived. Sitters are paid based on the hourly rate displayed to them when accepting a job and keep 100% of all bonuses. 

To conclude my point, I just want to say that while I have experienced excellent families to sit for and I appreciate the job board, I think this company would benefit greatly from being more transparent and also having a minimum payment amount. There’s no reason that parents should be allowed to only pay sitters $9, $11, & $14 in this economy for such a skilled job. You need to be first aid/cpr certified, undergo yearly background checks, and commute to each individual home. The minimum salary for a sitter should be fixed at $20, to ensure that these listings are equitable.

Charged me for a cancelled subscription

Will not allow you to cancel subscription and will continue to charge your credit card. I see it is an ongoing issue with others too. I have followed all the proper steps in app and on site, messaged, messaged through app and even called a number that was listed online. They will not cancel subscription. They email saying that they are working on it.

Based on my experience, the communication I received felt dismissive and unprofessional, which raised concerns for me about how candidates are treated.

I have been a certified childcare professional for over a decade, with strong references who consistently speak to the quality of care I provide. After relocating, I decided to explore working with an agency to connect with families, as I have had positive experiences with other agencies in the past. Unfortunately, my experience with Wyndy was disappointing.

Communication with their texting representative felt unprofessional and lacked the level of courtesy and empathy I would expect from a childcare-focused organization. During the initial stages, the process seemed smooth and they appeared interested in getting to know me. However, after I submitted my introduction video, communication stopped, and I did not receive further responses to my messages or emails.

Based on this experience, I would encourage others, especially people of color, who are considering this agency to carefully evaluate whether it is the right fit for them. In my case, the process felt inconsistent and left me without clarity or follow-up.

Don't waste your money as a sitter. This place is a complete scam. Every single one of the job opportunities that came up was through care.com. The app had me choose whether I as interested or not in the job, and when I chose "interested," it said that Wyndy would send me a text regarding the job if I was a "good fit" or not. When I got the text, each link took me to the care.com listing and would make me then sign up to be a sitter through care.com instead. I am so mad I spent money on this trash.

Wyndy app has a glitch or something and it’s not letting me access my money ! highly disappointed

I was going through the process of signing up for Wyndy.com when I came to the part they wanted my social security number. I deleted the page and when I looked on my credit card they charged me 19.00 and I don’t have an account so there is no way to go in and stop it. I have written them three times and I wrote Better Business Bureau. Next I will contact my credit card. Buyer Beware of this disreputable company!!!!!!!!!!

The app is super easy to use and connects you with great families.

I have really enjoyed being a sitter on Wyndy! It has helped me get a ton of babysitting jobs and it’s super easy to use

I have a had very good experience with the babysitters we have worked. I like the app helps or make the job for you. What I don’t like very much is that sometimes the app runs slow, or it takes time to update. I

Great opportunity for students to have a business

I’m a busy grad student and Wyndy is the best for picking up jobs that work with my busy schedule!! App is super easy to use!

They have great communication and I’ve had great experiences with the families

I really appreciate the Wyndy sitters being there when I need them. Majority of the sitters I have had in my home were great! Played with the kids and were very responsive. I have had a few to show up late but as long as there is communication I’m understanding. I only had one sitter who I had to call because she was a no show. When I did contact her, her boyfriend answered the phone and said she forgot she was supposed to be babysitting. The Wyndy sitter does give you the option to choose your sitter which is awesome!!!!

Wyndy has been a great way to get safe, predictable child sitting. As a divorced dad with an inflexible work schedule, I’m not able to get my son to school during the week. I’m able to lean on Wyndy to help me out on those mornings. My son has someone to keep an eye on him and drive him to school.

This is a great app to use for college students wanting to babysit! The app is set up pretty well offering flexibility for college students. Only con to me is how much they take out of the sitters money for the app and not background checking parents for sitters to feel safe. But overall good experience.

Elizabeth was a great fit and did exactly what we asked and more!

I have met so many amazing families through this app! Being able to make money and have a flexible schedule while in college has been the biggest reason I continue to use this app and love it.

I have been a Wyndy sitter for almost 4 years. It has been a wonderful experience being able to connect with new families across my area. In the few issues I have had they have resolved them quickly between families and always make sure the app is top tier to ensure safety and security!