XGIMI Reviews 108

Marque de vidéoprojecteur a fuir! Nous avons acheté un vidéoprojecteur plus de 900€, pour qu'il tienne 2,5 ans. Le service client nous a proposé de nous en fournir un autre pour 220€ car la garantie avait expirée. Nous avons accepté; le nouveau vidéoprojecteur n'a duré que 9 mois. Le problème : l'ampoule qui grille systématiquement. Le service client a l'air parfaitement informé du défaut et ça tombe bien puisqu'à chaque fois, il survient APRES expiration de la garantie. Bref plus de 1000€ dans cet équipement pour que ça ne tienne même pas 3 ans. Et ne comptez pas sur la marque pour être honnête : aucun remboursement ni proposition décente. La meilleure compensation : nous accorder 10% sur la réparation du projecteur défectueux, soit la modique somme de 300€.... Voilà, A FUIR!!!

Warning!!! Indians...

I previously posted about my XGIMI Horizon Pro 4K projector dying after just two years. I am writing this update because XGIMI is not just a brand with terrible service—they are actively deceptive and completely disregard their Indian customers.

After my review went live, they panicked and asked me to delete it, promising to fix the device. Wanting my expensive projector working again, I agreed. I made it crystal clear that I was ready to pay whatever it cost for an out-of-warranty repair.

What followed was one full year of wasted time and false hope. After holding my projector for 8 months claiming it needed to go to China for spare parts, they returned it to me completely untouched with a simple note: "It cannot be fixed."

Let that sink in. A brand selling "premium" electronics for nearly ₹2 Lakhs cannot even repair its own flagship device. Their strategy is to silence negative reviews, waste a year of your life, and eventually just give up.

Take your Indian customers seriously, or stop selling here. To everyone else: Avoid XGIMI at all costs.

No really, don't believe the hype!
Despite extensive research, reviews and You Tube (possibly paid reviews) I am very disappointed.

Not so much disapointed with the unit since I managed to buy it on offer, still not cheap at £499 but on a par with the nearest competitor (Nebula Capsule 3 Laser). My problem is with the hype, inaccurate listing and functionality data.
Confirmed post purchase by XGIMI customer support, the Auto Keystone needs to be used with the unit almost square on and the screen (if using one) should have wide black borders. Without this there is an 'always', requirement to manually fine tune. To be clear, my unit was stable on a table, set no more than 30 degrees off centre right and no more than 10 degrees down from centre.

There's no calibration image as with the Capsule 3 but the Mogo4 does it somehow without this and so long as the above factors are followed does make a decent job of it. However... and it's a big However, it does not have auto object avoidance, a function that is clearly stated on the Amazon listing and elsewhere stated during my research. For me both the keystone and object avoidance were major deciding factors between this and the Capsule 3.

All that said I have decided to keep the unit since I am happy with the picture quality and the brightness. I can't be bothered to send it back only to find the Capsule 3 is not so bright (as stats may suggest). After all after it's set up it's the watching that counts.

Finally, don't expect too much from the speakers, you'll certainly need a decent additional speaker. Probably from Anker who ironically make the capsule 3.

So overall...
Disappointed with the inaccurate published specifications, functionality of the keystone function and sound.
Happy with the watching bit so long as it's through a decent speaker.
Happy with the lens protection when not in use and ability to stand and tilt without an additional tri-pod.
The filters are a gimmick extra that could have been left out optional and reduce the price.

The unit would get a 3 star but for the Inaccurate sales listings (reported to Amazon) and keystone functionality data. Shame on XGIMI and Amazon for allowing this.

Not only is the Horizion cheaply made it should be considered disposable. They quoted $300.00 to fix a white balance issue on $550.00 projector that is used for 3 meetings in a year that are 4 hours each. It didn't even work past the second one. Entire picture is red or pink.do yourself and get a reliable projector from reputable company. We used our backup $279.00 Epson projector and it worked great at 7 years old. Total junk.

Xgimi sendet mir nicht einmal eine Rechnung, ich kann meine horizon 20 max beamer also nicht steuerlich absetzen. Selbst auf zig nachfragen reagieren die null! Jetzt ist das ding nach 2 monaten auch noch kaputt- kauft nix von denen!!! Grüße h. Heinze Avantecture gmbh

Ich kann vom Kauf eines XGIMI-Projektors leider nur abraten. Meine Erfahrung mit dem Kundenservice und dem gesamten Reklamationsprozess war äußerst enttäuschend.

Als bei meinem Gerät ein Problem auftrat, stellte sich schnell heraus, dass der Austausch oder eine Rückerstattung sehr schwierig ist. Der Kontakt mit dem Kundenservice ist mühsam, Antworten kommen langsam oder gar nicht, und man wird häufig von einer Stelle zur nächsten verwiesen, ohne dass wirklich geholfen wird.

Besonders frustrierend ist die Wartezeit auf eine Rückerstattung. In meinem Fall musste ich über mehrere Wochen, teilweise sogar Monate warten, ohne klare Informationen darüber zu bekommen, wann das Geld zurückerstattet wird. Für ein Produkt in dieser Preisklasse ist so ein Umgang mit Kunden wirklich nicht akzeptabel.

Ich schreibe das hier, um andere potenzielle Käufer zu warnen. Die Geräte mögen auf den ersten Blick interessant wirken, aber wenn ein Problem auftritt, kann der Supportprozess sehr belastend und langwierig werden.

Deshalb würde ich persönlich derzeit keinen XGIMI-Projektor mehr kaufen und kann die Marke aufgrund meiner Erfahrungen mit dem Kundenservice leider nicht empfehlen.

Actually, It's 5***** Stars for Kyra and I'm giving XGIMI 2 stars on Trust Pilot just because of her attentive support (otherwise I'd give it 1 or 0 stars if I could).

I purchased the Halo + (New) and canceled the purchase 1 hour later, being that Kyra immediately answered assuring me they'd cancel the purchase and process the refund - 24 hours later I got an e-mail saying that the item had been shipped.

I received the projector 4/5 working days after the confirmation, and since I was asked to pick it up in order to be able to send it back (which shouldn't be needed), I decided to try the projector. The unit was defective and the best resolution was 420p at best (I tested multiple inputs: HDMI, screen mirroring and Youtube's native app, pre-installed on the projector).

The purchase was made on the 28th of January and the whole process lasted until today, the 2nd of March (basically, 1 month)

I give KUDOS to Kyra for being attentive and professional, but the whole process - between canceling the order, having to pick up the unit in order to send it back, and the defective issue - was a pain in the ass, and for this I can't really recommend XGIMI products to anyone.

If I can suggest an alternative, I ended up buying an EPSON EF-21 Mini on Amazon and I'm very happy with my purchase now.

I have owned and used the Mogo 2 Pro projector for two years. While the design and feature set look appealing on paper, the build quality is simply not good enough for a product at this price point. The hardware has failed just outside the two-year warranty period, and the damage is clearly visible. A core component like the USB-C port should not break under normal use.

Another frustration is streaming compatibility. Although apps like Netflix appear available, the device does not work properly with several major streaming services in practice. For a projector marketed as smart and modern, this is a serious limitation.

When I contacted support, the experience was equally disappointing. Rather than offering a meaningful repair solution or standing behind the product quality, I was given the runaround and ultimately offered only a small discount toward buying another unit. That is not a real solution especially when the concern is durability.

At this price level, it is absolutely possible to buy better-built alternatives. Based on my experience, I would strongly recommend choosing a different brand with stronger hardware quality and more responsible customer support.

Si le produit (XGIMI HORIZON) est efficace il n'est pas FIABLE, idem pour la version pro.
Historique : achat en mars 2022, il tombe en panne en juillet 2023 (moins d'1,5 ans). Sous garantie, Xgimi me l'échange. Le remplaçant (reconditionné) n'aura tenu que 2 ans.
Il s'agit de la même panne, très fréquemment citée sur internet : lumière rouge clignotant, plus de lampe, le reste fonctionne. Ce n'est pas lié à une lampe qui aurait atteint sa durée de vie, sinon cela signifie que je l'aurais utilisé plus de 32 heures par jour.
Contacté, Xgimi m'en propose un nouveau à plus de 330€ (reconditionné),tout en devant renvoyé celui en panne à mes frais, histoire certainement de le réparer et le remettre dans le circuit.
Acheté près de 1100€ je dis stop. Passez votre chemin et préférez d'autres marques.

Have to say I don’t know where these negative experiences come from, bought the Mogo 3 collection bundle, was delivered the very next day, had a question about compatible chargers and received an answer the same day, customer service is fantastic (has been for me anyhoo) and whole experience has been faultless, looking forward to watching some movies in my campervan 🥳

Achat du Horizon 20, après seulement quelques semaines bugs à répétition, latence, télécommande qui ne répond pas, problème de
Colorimetrie et j'en passe , contact du sav pour un remplacement qui sera expédier une fois le colis reçu dans leurs locaux mais une fois le colis réceptionné c'est la douche froide on me dit que le remplacement se fera dans plusieurs jours! Un produit a quasi 2000€ avec autant de problèmes et un service client aussi déplorable qu'incompétent c'est honteux! Je suis dégoûté !

On XGIMI Mogo 4 Laser, the ESPN app is unwatchable. It stutters every single second. I updated it. I uninstalled and reinstalled. No difference. I worked with XGIMI for three months, and they still can't solve this. Removing three stars for this. It seems that the processor can't handle ESPN or live TV in general. Either way, it's a major app in the United States, and this could be a dealbreaker for some. Others have reported issues with live TV as well, and XGIMI hasn't worked to deliver a single update. I first contacted them September 23 about this. Amazingly, they told me it was ESPN's fault, but yet the lower-powered and lower-priced XGIMI Vibe One projector plays ESPN without issues! This is a sign of poor customer service, not listening to customer complaints, not addressing issues and even deflecting blame to ESPN. Also, I'm trying to watch the Winter Olympics on the NBC Sports app, and this stutters, too. At this point, I'm going to sell this piece of junk. This company also released its pricey Horizon 20 lineup with broken functionality. Reviews are poor resultingly. People expect finished products upon release. XGIMI seems to be more interested in shipping and NOT finishing products. It is doubtful I would continue to buy XGIMI projectors because of widespread issues with this company. AWOL Vision, Valerion, Hisense and JMGO are major competitors. I have deleted all nice things previously said about this projector because it's been a bust. One star performance and one star to support!

Tras 130h de uso en menos de 3 años, me ha salido un punto de pixel muerto. Como lo compré por Amazon, son 2 años de garantía, 1500€ a la basura. No compreis esta marca.

Défauts répétés, pixels défectueux et absence de solution durable !!
J’ai acheté un vidéoprojecteur neuf de la marque XGIMI Horizon ULTRA d 'un montant de 1900€.
Après quelques mois d’utilisation, un pixel défectueux est apparu à l’image.
Le service client a procédé à un remplacement, mais uniquement par un produit reconditionné.
➡️ Quelques mois plus tard, un nouveau pixel défectueux est apparu à nouveau.
Un second remplacement (encore reconditionné) a été effectué, et cette fois-ci : un nouveau défaut grave est survenu : le vidéoprojecteur s’éteint brutalement après quelques minutes à cause du ventilateur et à présent voici qu un autre pixel defectueux vient d apparaitre (double problème !!)
Au total, j’ai eu plusieurs appareils successifs, tous présentant des défauts après quelques mois, sans jamais obtenir un produit fiable et conforme.
Le service client m’a finalement proposé soit un nouvel échange, soit de passer par un médiateur de la consommation. (un lien qui m'ont envoyé qui ne mène à rien !)
Au vu de la répétition systématique des problèmes (pixels, ventilation), j’estime que ce modèle souffre d’un vice de fabrication, d’autant plus que d’autres utilisateurs signalent les mêmes pannes.
Expérience très décevante pour un produit de cette gamme de prix. Je recommande d’être très prudent et d’exiger un remboursement ou un produit réellement neuf en cas de problème.

Ordered a high-value item, it wasn't delivery to me, after support told me go to Police and submit a police report, I do this, send a police report to support Evelyn and she said me that she can't verified a police report, and answered 1 time in 4 days with copy-paste, terrible shop and terrible experience, they stole my 1100 pounds!

XGIMI — extremely disappointing experience

I have been waiting for my order for almost a month.
The order was supposed to be delivered to Portugal.
Order number: EU12769.
As of now, I still have not received my order.

The service is terrible. Customer support replies once every 2–3 days, and their responses are completely useless — no clear information, no real help, and no action taken to resolve the issue. It feels like support exists only for show and does absolutely nothing.

My overall experience with XGIMI has been extremely negative. Missed delivery timelines, lack of proper communication, and total disregard for the customer result in a very poor customer experience.

I am extremely disappointed. For a brand at this level, I expected a completely different standard of service.
Until this situation is resolved, I cannot recommend XGIMI.

Le rétroprojecteur xgimi horizon pro a une panne. (Led rouge)
Le SAV veut que je retourne le produit en Allemagne à mes FRAIS.

Quand on est habitué à acheter avec amazon forcément c'est plus que discutable.

Surtout quand la panne ne vient pas de notre fait (utilisation normale)

Je déconseille Xgimi

Order EU11199 was ordered 16 days ago, from Germany to Netherlands, but no clue where it is now.

Contact with support is very limited to them sending short replies saying that there is something unusual about the package and that the logistics department is investigating. But no actual information.

Installation : on ne sait pas où mettre à jour, SAV injoignable, le lecteur usb ne se lit pas, source externe diverse ne se lance pas et autres plaisirs. Pour 400 balles, honteux. Je retourne à mon vieux (70 e) qui fonctionne de manière bien plus intuitive

Mogo pro 3 en version android 11 depuis ça sortie il y a quelques mois , alors que la version 14 est sur marché.

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