The Team at Yokkao, is prompt in response and coordination making ordering very stress free, and the quality of product upon receipt is exceptional. I have no complaints only good things to say about... Toon meer
Bedrijf heeft geantwoord
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Recently purchased Yokkao hoodie which is poorly sized and much too big. Purchased size L but not accurate sizing on this product. Yokkao will not refund despite correspondence and images of produc... Toon meer
Bedrijf heeft geantwoord
I had made several mistakes like forgetting to add an item to an already-placed order and also changing one item (essential gloves) to another kind (black flame gloves). But Mae and Yokkao customer se... Toon meer
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Jose from Customer Service was very pleasant to speak with and he assisted me in changing some details on my order promptly. It has been a pleasure purchasing from Yokkao, especially knowing there is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Yokkao is a manufacturer apparel and equipment based in Thailand. From a complete range of products to international fight events and an unceasing drive in promoting the sport, YOKKAO’s 360-degree operations are unprecedented in the history of Muay Thai. Yokkao operates with warehouses in Asia, Europe and USA.
Contactgegevens
Domita LLC 7881 W. Charleston BLVD STE 155 , 89117, Las Vegas, Verenigde Staten
- customerservice@yokkao.com
- www.yokkao.com
3,7
Gemiddeld
315 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 59% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van YOKKAO
Dear Quinn,
Thank you so much for taking the time to share your experience with our Yokkao gloves! We're delighted to hear that your son is happy with the quality. Providing top-notch products is always our priority, and we're glad we could meet your expectations.
If there's anything else we can assist you with or if you have any more feedback to share, please don't hesitate to reach out. We truly appreciate your support, and we hope your son continues to enjoy using our gloves.
Best regards,
Nat
Yokkao Customer Support Team
Yokkao worst customer service
Probably the worst customer service out there. Don't trust any of these 5 star reviews talking about their customer services being reliable. Probably written by bots or Yokkao themselves.
It says on their website the product will deliver within 3-5 days but turns out they are actually selling stock on their website that they do not have. I ordered a bunch of stuff on their site with multiple other people last month and our orders have not yet been fulfilled. And when you ask the customer service whats happening you just get a empty promise of it will deliver within 2 weeks over and over again. I actually waited two weeks hoping they would fulfill their promise but to no suprise they just emailed an almost exact copy of the previous email asking to wait another 2 weeks, with no updates or information as to whats going on with the order.
Absoloutely criminal. Save yourself the hassle and don't order from them online. If you really need Yokkao gear order from a 3rd party retailer or go in person to get the product yourself.
26 november 2023
Review zonder uitnodiging
A FUIR....... HONTEUX.......
Même problème que beaucoup d’autres ici.
La commande était censée être envoyée en 5 jours, un short commander le 11/12/2023.
Je n'ai toujours rien reçu.
Au final un malheureux a Noël.
Un conseil gardé votre argents.
23 december 2023
Review zonder uitnodiging
Trying to contact customer service over…awful
Trying to contact customer service over a product I ordered early November . Still to receive it. Had no responses from my emails nor any further forward on finding out when my order will come. For my sons Xmas, was not pre order either, very disappointing
10 november 2023
Review zonder uitnodiging
Great product!
Very high quality boxing gloves with amazing design and colours. In my opinion, the best product on the market.
20 december 2023
Antwoord van YOKKAO
Dear Nicholas,
We are thrilled to receive your fantastic feedback! Thank you for taking the time to share your thoughts on our boxing gloves. We're delighted to hear that you find them to be of very high quality with an amazing design and colors.
Your opinion means the world to us, and it's incredibly rewarding to know that our product has met your expectations and stands out as the best in your opinion. We're dedicated to providing top-notch products that enhance your experience, and your satisfaction is our ultimate goal.
If there's anything else you'd like to share or if you have further feedback, please feel free to reach out. We value your input, and we're here to ensure your continued satisfaction.
Thank you for choosing our product. We look forward to serving you with more exceptional offerings in the future.
Best regards,
YOKKAO Team
They’re a pack of pr*cks
They’re a pack of pr*cks! Do not order from them unless you’re prepared to wait 4 months or more for your gear. Absolutely disgraceful customer service, they do not care one bit about their customers. Buy from other vendors who care about their customers!
20 december 2023
Review zonder uitnodiging
Great customer service
I am a first time customer. I had an issue with the shipping address I had set. The team fixed the issue and I received my gloves. They were great even though it was busy during the holiday season. I would purchase again.
18 december 2023
Antwoord van YOKKAO
Dear Kevin,
I trust this message finds you well. I appreciate your patience and wanted to provide additional insights regarding your recent order, which was placed on December 19th and shipped on December 20th.
Upon review, it appears that your order has already been shipped. If you have specific concerns or questions about the delivery status, I recommend reaching out directly to the shipping carrier using the tracking link provided by e-mail.
We understand the importance of your order, and we sincerely apologize for any inconvenience caused. To express our appreciation for your understanding, we want to assure you that we are committed to providing the best customer service moving forward.
If there are any further concerns or if you need assistance, please don't hesitate to contact our customer service team at [customer support email or phone number]. We are here to address any remaining issues and ensure your future experiences with us are positive.
Again, we apologize for any inconvenience caused and appreciate your understanding. Thank you for choosing YOKKAO; we look forward to the opportunity to serve you better in the future.
Best regards,
YOKKAO Team
Purchased larger order that was…
Purchased larger order that was supposed to be shipped to Thailand while I was visiting. 2 weeks After purchase still nothing so I send them an email. They said 2 shorts weren’t in stock so they didn’t send the order also didn’t inform me….. I decided to purchase additional pair of shorts and had to shipped to Bali as it was my next stop ( I had to pay 100 usd tax because they didn’t ship on time to Thailand). Package arrived eventually but with no shorts.I had to file dispute just for single shorts but it left me only with 1 pair of shorts out of 4 I ordered. I honestly don’t know who runs this company but it’s scary.
1 december 2023
Review zonder uitnodiging
Can't wait for the new collection !
I just get my new sharknado gloves and i love it ! Having been a loyal customer for years and i can confidently say that each new release surpasses the last in terms of creativity and quality.
8 december 2023
Antwoord van YOKKAO
Dear Joseph,
We hope this message finds you well. Thank you for taking the time to share your positive feedback about our new Sharknado boxing gloves—we're thrilled to hear that you love them!
Your words truly mean a lot to us, especially as a loyal customer for years. We're committed to delivering products that not only meet but exceed your expectations. Your confidence in our creativity and quality is a tremendous motivation for our team.
We appreciate your ongoing support, and it's customers like you that inspire us to continually innovate and enhance our offerings. If there's ever anything specific you'd like to share or discuss, please feel free to reach out. We value your input and strive to make each experience with us exceptional.
Thank you for being a part of our journey, and we look forward to continuing to serve you with the best in creativity and quality.
Best regards,
YOKKAO Team
Exceptional Customer Support
They were quick to address my concerns, provided a solution promptly, and ensured that I was completely satisfied. It's reassuring to know that Yokaao stands behind their products and is committed to customer happiness.
23 november 2023
Antwoord van YOKKAO
Dear Muriel,
We sincerely appreciate your kind words and taking the time to share your experience with our customer support team. Your satisfaction is our top priority, and we're delighted to hear that we were able to address your concerns promptly and provide a satisfactory solution.
At Yokaao, we take pride in standing behind our products and are committed to ensuring the happiness of our valued customers. Your feedback reinforces our dedication to delivering exceptional customer support.
If you ever have more questions, concerns, or simply want to share your thoughts, please don't hesitate to reach out. We're here to assist you, and your continued satisfaction is of the utmost importance to us.
Thank you for choosing Yokkao. We look forward to serving you with the same level of excellence in the future.
Best regards,
YOKKAO Team
Sehr enttäuschend!
Leider muss ich meine neueste Bestellung bei Yokkao als äußerst enttäuschend bewerten. Weder die Größe der Handschuhe noch die Qualität entsprechen dem erwarteten Preis-Leistungsverhältnis. Der Support reagierte zudem nur zögerlich und empfahl mir, die Ware auf eigene Kosten zurückzusenden. Diese Vorgehensweise habe ich von einer Marke dieser Größe nicht erwartet. Ich kann Yokkao daher nicht empfehlen und werde in Zukunft dort keine Bestellungen mehr tätigen.
16 december 2023
Review zonder uitnodiging
Ordine dell'ottobre ancora non arrivato.
Ordine dell'ottobre ancora non arrivato.
Aggiornamento. Arrivato oggi, 08/01/2024, con l'imballaggio in condizioni penosi, peccato non riesco a caricare foto. Il packaging è una semplice involucro-busta di plastica. Sconsiglio amaramente a tutti di acquistare, mi piaceva veramente questo brand, ma non ne sta all'altezza.
16 december 2023
Review zonder uitnodiging
Last November 24th I placed my order…
Last November 24th I placed my order and I still don't know when it will arrive at my house. I understand that they may be overwhelmed by orders as Christmas approaches, but they also don't give an answer as to when they are going to ship the product. Very bad online shopping experience.
Finally I requested a refund of my money, which after a couple of evasion I got. I really thought this was a good brand but I was wrong. Throughout my life I have made a few international purchases and this has never happened to me.
15 december 2023
Review zonder uitnodiging
Same issue as many others in here
Same issue as many other in here. Order were supposed to be send out at certain date, never received any tracking and ive been waiting now for 3 weeks.
Customer service is horrible, they will likely never reply to your email.
20 november 2023
Review zonder uitnodiging
Antwoord van YOKKAO
Dear Tomas,
I hope this message finds you well. I wanted to personally reach out to address the concerns you shared in your recent review. Firstly, we sincerely apologize for any inconvenience you've experienced regarding your order placed on December 18 for a pre-order product with an expected delivery time of 3 weeks, as specified on the product page.
Upon thorough review, we acknowledge that your order was indeed refunded promptly, as per your request, before the initially expected delivery date. I understand the delay in processing your refund may have caused frustration, and for that, we genuinely apologize.
Regarding your comment about our customer service not responding to emails, we want to clarify that your case does not reflect our standard communication practices. We pride ourselves on providing prompt and attentive customer service, and we regret any perception to the contrary.
Your feedback is invaluable, and we are taking immediate steps to investigate the communication lapse you mentioned. We assure you that our customer service team is here to assist you promptly, and we are committed to addressing any remaining concerns to your satisfaction.
Please rest assured that we take your feedback seriously and are actively working to enhance our processes to prevent similar situations in the future. We appreciate your understanding during this time, and we want to assure you that we are committed to learning from this experience and improving our services to meet the expectations of our valued customers.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience you've experienced.
Sincerely,
Nat
YOKKAO Customer Service
Bad experience
EDIT: Still no response nor update at all even though Trustpilot contacted me because Yokkao asked for order number and mail addres to not get my review deleted. They seem to have time commenting on the questionable 5 star reviews though...
As the two reviewers previous to mine, I got the information on the website that my order will be shipped on 4th of december. I ordered mid November. As no shipping notification came along, I reached out 3 times to then get the response that there are delays and my order which was determined to be a christmas present actually won´t arrive before christmas but in january, "It will be worth the wait", they said. I responded to discuss solutions but didn´t hear back from them.
I would suggest less marketing and more customer service as a long term strategie. Won´t buy again.
6 december 2023
Review zonder uitnodiging
Love the Yokkao shorts!
I bought a pair of Yokkao shorts exceptional quality and comfort, providing a serious edge to your training or bouts. Crafted with precision, the materials ensure both durability.
1 december 2023
Review zonder uitnodiging
Antwoord van YOKKAO
Dear Stephen,
We hope this message finds you well. We sincerely appreciate you taking the time to share your positive experience with our Yokkao shorts. Your satisfaction is our utmost priority, and we are thrilled to hear that you find them to be of exceptional quality and comfort.
At Yokkao, we take pride in crafting products with precision to ensure both durability and performance, and it's rewarding to know that our shorts have provided you with a serious edge in your training or bouts.
If you ever have more feedback or if there's anything else you'd like to share, please feel free to reach out. We value your input, and we're here to ensure your continued satisfaction with our products.
Thank you for choosing Yokkao. We look forward to serving you with the same level of excellence in the future.
Best regards,
YOKKAO Team
Quality boxing gloves
Yokkao gloves are straight fire, no cap! The quality is off the charts, giving you that mad support and cushioning for heavy hits.
9 december 2023
Review zonder uitnodiging
Antwoord van YOKKAO
Dear Mark,
We hope this message finds you well. We wanted to express our sincere gratitude for your fantastic review of Yokkao gloves. Your positive feedback is truly motivating for our team.
We're thrilled to hear that you find our gloves to be of outstanding quality, providing excellent support and cushioning for those heavy hits. Your satisfaction is our top priority, and we are delighted that our gloves have met your expectations.
We also want to take this opportunity to share a bit more about our gloves. Each pair is meticulously handmade in Thailand by professional craftsmen, utilizing the highest quality of leather. This dedication to craftsmanship is deeply rooted in the rich tradition of Thai artistry, ensuring that every pair of Yokkao gloves is a testament to skill, passion, and precision.
If you ever have more insights to share or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Yokkao, and we look forward to continuing to provide you with top-notch products crafted with care and expertise in Thailand.
Best regards,
YOKKAO Team
DO NOT BUY ,YOU WASTE MONEY
I placed an order from uk and the shipping with ups is 20 pound.
It says 3/4 days for shipping, 3/4 days to arrive.After 8 days item wasn't dispatched.I requested the cancellation of the order,customer service acknowledge the request and only replies that there are shipping issues and it takes a bit longer.I asked to cancel the order again.
After 13 days they dispatched the item.
I ordered a pair of ankle support that I own already in another colour.
There is a huge dimension difference.I forwarded pictures ,the item is very big compare to the one I have.They ignored my emails for days and then they informed me that I can return it.I asked for pre paid label because the item is faulty.They declined the request.
Don t buy ,there are plenty of decent brands ,don' t waste money for buy yokkao.Read other reviews ,it is not a single case
29 november 2023
Review zonder uitnodiging
Awful shipping
I would have given no stars if that was possible. Honestly, horrendous customer services. Just don't order from them. I ordered a pair of shin pads for Christmas for my son in early October with a shipping date of 6th of November. I was told last week my order was being expedited because of a delay and now they've told me they cannot ship the item until January.
8 december 2023
Review zonder uitnodiging
J ai commandé des gants depuis trois…
J ai commandé des gants depuis trois semaines. Ils étaient disponibles au moment de l achat sur le site. Depuis pas de nouvelle. Je n ai rien reçu et n ai aucune réponse à mes messages via le site.je crains une arnaque....
7 november 2023
Review zonder uitnodiging
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