YOKKAO  Reviews 

Avoid. Ordered 2 items, one arrived plus an empty package company adamant posted. Checked on reviews this seems to be a regular thing. Don't waste your money or time.

Great quality, great fit and fast delivery 5*

I revised this review from one to two stars. I bought a pair of gloves and wanted to return them. They refused the return. I pointed out that UK consumer law is that any online order (nearly everything) can be returned, simply for a change of mind. They said that their returns policy only allows exchanges.

Talking to the consumer helpline, I could have taken them to a small claims court, but the time this would have taken would not be worth it. So I eventually agreed to an exchange.

Overall, they have been responsive to the returns request (hence two stars). But, they still violate basic consumer rights for on line orders.

My experience with this store has been deeply unsatisfactory, and I believe it is necessary to warn other consumers. First of all, the company does not have a return policy that complies with European Union regulations, which constitutes a serious violation of consumer rights.

Secondly, they take no responsibility if the item is not delivered to the customer, refusing to refund the corresponding amount even when the product has not been received.

Likewise, the store ignores the legal right of contract withdrawal, as established by Spanish and European legislation, preventing the customer from cancelling the purchase and receiving the corresponding refund through the original payment method.

To make matters worse, the customer service is ineffective and clearly focused on protecting the company’s interests, offering no real solutions and showing no empathy towards the affected customer.

In short, I do not recommend this store under any circumstances. My advice is to avoid making any purchases here to avoid unnecessary risks with your money and your consumer rights.

Do not buy from this company!
Bought a pair of gloves from Yokkoa, didn’t like them and requested a return and refund. Gloves never used and removed from packaging briefly to inspect.
Received notification that return/refund was not eligible. Automated response.

Yuliia, the customer service manager and her team went above and beyond in providing an exceptional customer experience. Appreciate the clear & prompt communication in every touch point as well as their solution based approach.

Absolute rubbish. My partner told me this was a good brand and he had ordered some bits from there before. so I ordered some shorts. They were the wrong size so needed to exchange. I paid to send them back to which they said they had received it and would exchange. Later then said they couldn’t exchange due to some rubbish and when I asked why said they then said they hadn’t recieved😂😂 after saying they received them! I showed the evidence which was a literal picture of it being delivered from evri and they denied it. It had literal stacks of boxing gloves parcels. Never heard from them so they have my money and the shorts 🤣 absolute disgrace and poor customer service will never use or recommend this brand to anyone I train with ever.

Dishonest company. "Sometimes, with intricate designs, these small imperfections can appear, but they're intentional elements of the artwork. It's not a pen mark, but rather a print detail that's consistent across the batch."
If you buy a t shirt from Yokkao don't expect it to look like the website image. What look like pen marks on bold white writing are "actually a part of the print design".
Thank you to Yuliia (Yokkao Customer Service Manager) for clarifying.

In reply to Yokkao:
You only have 1 star reviews this year. Your quality standards are low. If you have an issue printing some t shirt designs, that is your issue to manage, and you should not pass this issue on to your customers. No one wants to return your defective items at their own expense. Your refund policy is simply terrible.

Se potessi darei 0.
Ho fatto l’ordine i primi di gennaio del 2025 e siamo ad APRILE. Dopo numerosi solleciti via mail inconcludenti l’ordine non è ancora arrivato e a questo punto non credo arriverà. Una frode allucinante, da denuncia, state alla larga!! Se avessi letto le recensioni prima non avrei mai ordinato.

I ordered shorts and hand wrap.

Shorts were wrong size so I requested to return them and exchange for a different size which they agreed to.

I paid for the Royal Mail shipping and they responded saying:

'After carefully reviewing the details, we regret to inform you that we are unable to accept the return at this time.
Our decision is based on the reported issue (odor smell), which is not covered under our return policy.'

I literally took them out of their bag for 10 seconds and saw the size was wrong on the label. Never wore them so it is not possible for them to have an odour smell!!!

I explained this and my reply was ignored, I have requested my bank try and claim the money back.

Never ordering from this company again, wish I had checked these reviews first.

Do yourselves a favor and don't order from Yok Kao!!!
I ordered in December 2024 and received the first part of my order almost 6 weeks later at the end of January!
When I unpacked the order I realized that a part of my order was missing. Annoyed I now had to contact customer service. The communication was more than poor but at least the rest of the order was sent.
After two months I received the rest of the order but in the wrong size. Now I had to start an exchange. Again I had to contact customer service and again the communication was poor. The biggest cheek was that the right size I needed was supposedly not available, but I didn't get my money back. I now have a voucher for the store which I don't need because I will never order there again.
Shame on you, you are by far the worst martial arts store I have ever seen!!!

Got a pair of shinguards for christmas, their AI sizing assistant sucks so surprise they didn’t fit—took them out for a total of 45 seconds to try on twice and when I returned them the rep claimed they couldn’t accept it because there were several dog hairs on the shin guards and other signs of ‘visible use’ (they refused to elaborate on), tried very politely to insist I hadn’t used them, as I have others and don’t need to kick something to know it’s too big.

Eventually they came back and guilt tripped me saying how would another customer feel if they got my ‘used’ pair???

Meanwhile I’m out the 130 bucks plus another 30 for shipping and they won’t even issue a partial credit

(see evidence of further gaslighting below lol)

Terrible customer service
I bought some custom shorts beginning of November to have for Christmas and after 63
days someone’s else custom shorts arrived
That I send them back wasting my time and money, after finally after 73 days my shorts arrived. I asked which kind of compensation is the company willing to give me after all this inconvenience. They told me they will give me back the money for the short that I send back, I said that was an understatement and then after sending over 10 emails where they never acknowledge my compensation request. They offer me 15% discount for the next time that I buy
Absolutely insulting unacceptable and disrespectful
Won’t buy with them ever again and also absolutely nobody should

Returned item, sent by Royal Mail recorded delivery but claim item was never received. Would not offer a refund just a credit note.
Just do yourself a favour and avoid the pain of having to deal with this company.

Please avoid.

A finales de octubre de 2024 pedí unos shorts personalizados teniendo en cuenta que en su página web te indican que tardan aproximadamente 3 semanas en producirlo. Bien, hoy a 24 de enero de 2025 sigo sin tener los pantalones pero ellos sí que tienen mi dinero.

Dejando de lado el hecho de que tienes que estar encima de ellos para que te contesten los emails, cuando me puse en contacto por primera vez con ellos para ver que estaba sucediendo primero me dijeron que habían sido enviados en noviembre, y posteriormente acabaron diciéndome que no podían localizarlos porque el transportista posiblemente los habría perdido (no tengo ninguna prueba de que fuera el transportista quien los perdió), cosa que la empresa no asume la responsabilidad por lo que a mi no se me compensa de ninguna forma, simplemente me ofrecieron el volver a producir los pantalones, lo que yo acepté porque realmente los quiero para un campeonato. Me dijeron que para después de Navidades estarían y yo decidí esperar. Evidentemente me toca insistirles una y otra vez porque absolutamente nadie se pone en contacto conmigo. Les vuelvo a preguntar cual es la situación de mi pedido y me dicen que estarán para finales de enero o principios de febrero, es decir, vuelven a ampliar las fechas. Una vez más, nadie se esta poniendo en contacto conmigo para decirme si los pantalones han sido enviados o no y yo sigo esperando algo que no sé si va a llegar y ellos ni siquiera te adjuntan “pruebas” de que lo que te dicen o prometen sea cierto.

En resumen, llevo 3 meses esperando unos pantalones que no sé si van a llegar mientras que ellos llevan 3 meses con mi dinero. Siendo sincera y viendo que hay muchísimos reseñas con experiencias horribles empiezo a pensar que son unos estafadores siendo una marca tan grande y reconocida.

No recomiendo en absoluto comprar nada en esta marca, experiencia y atención horrible.

Compré unos pantalones hace más de dos meses y no han llegado, después de enviarles varios correos me dicen que fue devuelto y que lo tienen ellos (culpando al servicio de mensajería de ello), q si lo quiero que tengo que pasar casi 10 euros para volverlo a enviar. Me voy a arriesgar y los voy a pagar pero me huele a q me voy a quedar con 10 euros menos aún. Si queréis que modifique la reseña, esta vez que llegue mi pedido y devolverme los gastos de envío pagados de más:
ORDER #YOKKAO-EU30283

Student daughter generously bought a pair of Muay Thai boxing shirts for her brother for Xmas. Unfortunately they were too small but the return window had closed as it was only 14 days. Given that this was a present and at Xmas time it would not be unreasonable to extend the returns policy as a goodwill gesture the company were not willing to do so.
The shorts themselves are of good quality and we wanted to exchange them for a bigger size but the company were unrelenting.
I would not recommend this company because of this, especially at Xmas and especially when other companies offer a much better exchange.

UPDATE
Only after replying to the unrelenting email stating that I would leave a negative review, did the company state that if I sent photos of the item then they would review the situation:

‘ Once we receive the requested images, I will review them with our team and discuss if an exchange can still be accommodated, as it has been over a month since the order was delivered’

But this was still not a guarantee that an exchange would be approved. And even if it did and the next size didn’t fit either would a refund be forthcoming? In the end I wasn’t filled with confidence that the eventual outcome would be positive or worth the hassle, especially reading other reviews, so my son did indeed decide to take his chances reselling them instead.

I received a damaged item and was told that I would need to pay for the return of the item. Then I was told that I can’t have a full refund for the item that didn’t arrive in an acceptable condition.

After multiple emails back and fourth I requested to replace them and they said the colour was out of stock and refused to exchange them for an alternative colour in my size.

I am still without a resolution and the whole process has been unprofessional and I have wasted my own time.

Terrible experience!

Great gear worth the waiting

I should have seen that their Trustpilot reviews were so bad in the UK prior to purchasing, now I know why.
I received a damaged product and once I contacted customer service, they insisted that it was because of the courier and not a manufacturing fault, they refused my return request. The product came in extensive protective packaging so it is almost impossible the problem lies with the courier. The worst customer service, if you receive a damaged product, you can be certain they will not let you return it. They take weeks to reply to emails, yet you can be certain they will be quick to reply back to negative reviews so they can continue offering the same subpar customer experience.