York Fitness UK Reviews 

Initially I had an issue placing the order. I wanted to check the finance options available, not realising I couldn't check until the order was placed. I contacted the support team and was able to cancel this order and place the order paying up front.

Upon receiving my order via DHL the delivery driver made me aware that there were two packages still to come. I contacted York Fitness notifying them of this and they also confirmed via the tracking that it looks like it was only partially delivered. I was advised to give it 2-3 working days and DHL would return.

7 working days later still no sign of the missing packages. I called DHL and they claimed to have no record of them at all contradicting the delivery driver on the initial delivery. I then forwarded this information onto York Fitness who offered to send out replacements for the missing items, instead I opted for a refund.

I'm not sure whether the items were not sent or if DHL lost them and tried to say they never had them in the first place. Either way the York Fitness sales team were apologetic and easy to deal with.

Overall I'm really happy with the barbell and weight plates that did arrive and would do business with them in the future.

I understand that there can be issues with couriers, but if you were able to find a way to be more pro-active in notifying customers when issues or delays arise I think it would build more trust with your customers.

Bought complete set of weight training equipment. The price was way lower than any other websites and York are a well know manufacturer. It all arrived on time and the quality was the same as you might see at high ends gyms. I’m very happy and on my way to getting myself fitter in 2025. Thank you.

I would give York Fitness 10 stars if I could. Their Customer Support team have gone the extra mile for me. I have an exercise bike just out of warranty and I had a problem with a handlebar bracket. No questions asked they immediately replaced the full stem free of charge and it was with me in less than two days. Amazing service. Thank you.

I give York Fitness 5 stars for their after-care service. I recently purchased equipment from them, but had to report a couple of minor faults I encountered, which they totally resolved for me by sending-out replacements. Nothing but praise for their swift actions to help me enjoy their products.

I bought a weight set - 70kg barbell set in December and I am still waiting for half of it, on January 17th and have just been told they will refund 1 x 25 kg weight plate, what am i supposed to do with a the other one?

Just got a response after second attempt and updated Trust Pilot review, so I have updated.

I would recommend updating website if help email address is not valid and replace with Sales email if this is correct?

Best regards
Mike Thomas

Following the response below, I have emailed the address given last night and I await a reply, so I have updated this review to detail.

Best regards
Mike Thomas

I have contacted York recently together with a number of other companies asking if they could advise on how I could obtain a pedal for an elliptical trainer.

All the other companies responded advising to contact York, which I had done. Today I have still not obtained an acknowledgement and they are dealing with it or simple response stating they can or not provide a spare.

I feel this is poor service and I would certainly question whether to purchase their equipment again!!!

Amazing customer care.
Fast response and they helped solve my problem.

I Had a problem with the exercise bike that I purchased from York this was very quickly sorted out by Matej & a replacement sent out & sorted the return of the faulty bike VERY good on the customer service side

Great company and really helpful customer service staff. They go over and above.

York Fitness provided excellent service throughout a recent warranty query. Helpful staff and a very fair outcome was provided without any problem. The company and its products are highly recommended.

No reply to emails, obviously useless customer service staff!

I'm happy to recommend York Fitness, My first rowing machine from them lasted 11 years so it was a no-brainer to order its replacement from the same company. That arrived quickly, was assembled easily and is now running smoothly, hopefully for another 11 years!

Great products and friendly staff, when one of my items got lost during transit, Matej ordered me a new item straight away. Would highly recommend.

I purchased a workout tower and there was a faulty part - I contacted York Fitness for advice and they sent out a whole new tower as they didn’t have a spare part. I was not expecting them to send the full kit out at all. The customer service, delivery and the quality of the equipment were exemplary aside from the minor faulty piece.

Does what it says on the tin just what we needed & at a reasonable price plus quick delivery

Good quality dumbbells, I love it

Having lost my adaptor during a house move, I contacted York Fitness to enquire about purchasing a replacement. After a couple of emails and not many more minutes, I'd purchased what I needed and was a very happy customer! Super speedy and efficient customer service - hugely appreciated:)

Great product , very well made and well thought out, communication with company a pleasure. Definitely a cut above the rest. Especially a worker named matej.

I order some weights last week and they arrived very quickly. On opening one of the packages I noticed that one of the ankle/wrist weights was not stitched correctly. I contacted York Fitness and enclosed some photos of the fault. They replied very quickly and sent out a replacement item without having to return the faulty one. I had contacted them by email and the following day I received the replacement. That's what I call excellent after sales service! 👍😊

Great treadmill, not used many of the options yet just the basics.