York Fitness UK Reviews 

Absolutely amazing customer service really helpful and polite, will and would recommend to anyone, will definitely buy from again

York Fitness went above and beyond to resolve my issue. Great products and top customer support! Special thanks for Chris.

Bought some Olympic Bumper plates, they didn't arrive after 1 week so I emailed. York's response "Unfortunately, due to an unforeseen circumstance with our carrier we are unable to deliver and complete this order." What does that even mean!? No other explanation given. Surely you would try again? Instead, they said they were issuing a refund. I replied saying I didn't want a refund and would wait for a different carrier. They ignored this email and refunded me. I emailed again to say I didn't want the refund, how could we now proceed so I could get the plates? They ignored that as well. Will not be using York again.

Edit: 14/10/24 After a month it looks like they've ignored this review as well. An explanation would have been nice...

I purchased a B530 bench. It arrived with two right sided locking pins instead of a left and a right. Obviously a simple error at the factory. Contacted York and asked for a possible replacement. The issue was sorted straight away by Matej, brilliant service and one happy, future returning customer.

Placed an order for some bumper plates at a great price.
Product arrived within the timeframe. Unfortunately one of them was badly damaged but customer service sorted it right away and a replacement was with me in a couple of days.
Quality of the product is exceptional.
Will buy again.

My First experience with Yorkfitness.. Absolutely loved it, they said 3-7 days delivery.. l got it all in 2 days!! Superb quality, When l need more product, l know where to go! Why can’t all companies be this good.

Yet another company where it's not possible to speak to a human being. I had a simple query about a spare part that I needed for my York exercise bike. It could have been answered in seconds on the 'phone. But the recorded message says "no".....in order to speak to the Sales or Parts department one has to email the company. Then maybe, just maybe, someone from York Fitness might spare a moment in their busy schedule, to email/telephone/fax back a response to a customer. After that.....well who knows! And their website even lulls you into a false sense of security, with an invitation "if you want to speak to us" and a 'phone number. But when you ring the number you are simply told to email your question or issue. This is not customer service! I give up!

Great customer service

So
If you're in any doubt, maybe a new customer like I was
Don't worry, the company is super.
I placed my order ,then panicked as I thought I had ordered the wrong item.
There is a telephone number which you can ring,this simply tells you the email address for a "customer help desk"My heart sank " oh no I thought, im doomed.
WRONG. My Question was answered within a nanosecond!!!.I was immediately put at ease,my queries answered fully ,with a easy explanation.
Honestly I couldn't believe it.
My order was delivered super quick, with plenty of updates, and the quality excellent!!.( I ordered some York dumbbells).
Thank you
To the super fantastic " help desk".
And to the superb sublime York Fitness UK.

Provided with access to a download of a user manual to an R700 rowing machine. not much use unfortunately as it didn't show what I needed - diagram of how the pull cord should be fed through rollers. But the fact a download of the working of old machines was provided at all is refreshing :)

I've ordered from York many times and always been very happy with their service and prices and the quality of their products.

Online sales at its best! Huge thankyou and credit to Matej who dealt with my many querying emails swiftly & politely, his assistance means we shall return.

Ordered and delivered within 24 hours. Fantastic service and fantastic treadmill from York. Thank you Chris in sales for your help.

Just been dealing with York Fitness and can’t fault them. Bought an exercise bike but didn’t suit me and they let me return it, which they didn’t have to. In particular I dealt with Matej who always responded to me and can’t thank him enough. Excellent service.

Brilliant customer service - my original dumbell order had a fault, but customer services were super fast and replaced the item within 24 hours.

I placed an incorrect order which the team were more than happy to amend this before dispatch.

Requested help from Matej RE buying some J Hooks/ Barbell Racks for my 540 bench as the website had the potential ones out of stock, and no picture to confirm.

In a couple of emails Matej had asked me to confirm the serial number of my bench (with a picture example) and once confirmed sent me the direct links to the product - which I bought. They arrived in 2 days and fit great.

Thanks again :)

I recently needed a spare part for my rower, but was disappointed to find that the company did not usually ship to Northern Ireland. However, when I contacted their customer service team, they quickly reassured me and made an exception to ship the part to my location. I'm incredibly grateful for their willingness to accommodate my needs.
I highly recommend this company not only for their high-quality products but also for their exceptional customer service.

Could not see spare part I was looking for. Emailed customer services and got instant reply in seconds from Matej with correct link. Very helpful thanks.