Your Car Supermarket Reviews 

1.148
•
TrustScore 4 uit 5

4,0

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Beoordeeld met 4 van de 5 sterren

First off be warned that this dealer does not accept credit card payments. We were left to inspect the car without interruption and given the keys for a test drive by ourselves. Intimate knowl... Toon meer

Beoordeeld met 5 van de 5 sterren

Extremely pleased with my BMW 1 series, everything was as advertised and the experience was stress free from start to finish. Regan (Coventry branch) was brilliant, she answered any questions I had an... Toon meer

Beoordeeld met 1 van de 5 sterren

This is a total rip off of the car supermarket brand. How they’ve got away with it is beyond me. It’s not a supermarket, it’s a dark dingy commercial warehouse. Looked at one car, noticed it was mis... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We purchased an Audi A6 Allroad around 2 months ago and the service was great. Kash couldn't be more helpful in sorting out the finance that we needed and made sure that everything on the car was so... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autodealer

Informatie afkomstig van verschillende externe bronnen

Visit Us Today To See Our Fabulous Selection Of Carefully Hand Picked Cars, Direct From Many Of The UK's Main Dealer Groups... All Perfectly Presented & Displayed In Our Large Birmingham Based Showrooms. Priced From Less Than £2000! We Are Open 7 Days & Guarantee You A Warm Welcome With Expert Friendly Advice.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,0

Alle reviews

(1.148)

65 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Brilliant customer service

Just been here and was looked after by John.. who has amazing customer service . We were looking for a first car for our 17yr old ... A couple of nice choices but not right for us today. John was brilliant though... gave really honest advice , useful tips and was really easy to talk to and made us feel really relaxed. Would definitely go back to see John again if more suitable cars came in for us . Thanks John.

8 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

John and my new BMW

John, great guy, made everything easy. 👏 nice to talk to. Did it all for me, allI had to do was pay. The cars here all look good with prices that are hard to ignore.

31 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Dishonest cow boys.

Paid for the vehicle, asked them to park the car outside their gates so I can return my hired car and come back to pick this one up. When I came back tried to start the car and it wouldn’t start as the battery was completely dead.
Came from Cardiff Not knowing this area at all I walked around for an hour trying find a somebody to give a jump start or to buy jump leads and finally I did manage to find jump leads in lidls. Then it took me another 2 hour to get back to the car and then get someone to give me a jump start. Still then it would not start at this point we realised the car did not have any fuel at all. Thankfully this man and his daughter took me to a petrol station where I bought petrol can, fuel and charger for my phone which died hours ago. Finally we got the car started then set of for home and arrived at 1am. The set of the

10 januari 2025
Review zonder uitnodiging
Logo Your Car Supermarket

Antwoord van Your Car Supermarket

thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you .



We aim to provide the best possible customer experience and take all issues very seriously.

We appreciate the feedback you have provided, which will help us to improve our services going forward

We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.

we can assure you every customer is eligible for the FREE 12 months AA breakdown cover with any purchase wether they submit a good review, bad review or no review at all, we do not bribe our customers to leave reviews,

we are constantly reviewing and updated our preperation and complaints handling procedures and would like to take the oppurtunity to assure you this is not the typical Your Carsupermarket Standard and we aim to always make our customers feel happy with their new cars

Beoordeeld met 1 van de 5 sterren

Focused on Sales Sales Sales - Been a poor experience

The day after I purchased the car, the engine management light (EML) illuminated, prompting me to contact your garage immediately. I was advised to use a code reader to identify the fault, which I did. The code confirmed an issue with the NOX sensor, and I was instructed to bring the car back the following weekend for repair.

When I returned to your garage, the mechanic confirmed the sensor fault and quoted £1,000 for the repair. However, the sales manager refused to cover the cost, stating he would source a cheaper alternative. Since then, I have spent weeks chasing a resolution, only to be misled and given conflicting information.

During one call, I was informed that the sales manager, who had assured me the car was “perfectly fine to drive,” and told the matter would be investigated and that I would be updated. However, after an follow-up calls where I was informed the issue was being looked into, I have heard nothing further 4 months on.

Upon one phone call to your dealership, I was informed that the sales manager I had been dealing with, "Matt," had been dismissed. I was told that his conduct had been problematic, as he frequently made false promises and acted in a manner described as “dodgy.” This revelation has further undermined my confidence in the integrity of your dealership and the quality of service provided.

7 augustus 2024
Review zonder uitnodiging
Logo Your Car Supermarket

Antwoord van Your Car Supermarket

Hi Stuart,
Thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you .

We aim to provide the best possible customer experience and take all issues very seriously.
We appreciate the feedback you have provided, which will help us to improve our services going forward
We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.

When you purchasing the vehicle that is correct Matt was the manager and he has been dismissed. We will give a call and aim to provide an amicable solution.

Many Thanks
YCS

Beoordeeld met 5 van de 5 sterren

Great experience!

Really easy transaction, all the staff are super friendly! Was great dealing with Connor and Kadeer. Highly recommend!

10 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Kadeer and John was really helpful…

Kadeer and John was really helpful really appreciate it love the new car

10 januari 2025
Review zonder uitnodiging
Logo Your Car Supermarket

Antwoord van Your Car Supermarket

Thanks for the 5 star review, Hope you enjoy your new vehicle Zelek. YCS

Beoordeeld met 1 van de 5 sterren

AVOID AT ALL COSTS!!!

Absolutely avoid this place!!

Bought a Audi Q7 around a month ago, noticed a noise from the power steering pump with no fluid in the reservoir (which was later down to a major leak, and I mean major… somehow passed MOT though with fluid all underneath the car and clearly visible), the company said “no problem, get it fixed and we will reimburse you” great, sounds good so far!

Around a week later, the vehicle develops an oil pressure fault, where I now can’t drive it and left without a car. I tried contacting multiple times with no response…. Contacted the finance company who start dealing with it… all of a sudden, I get a phone call, yup, get it sorted and we will reimburse you or we can fix it and provide you with a courtesy car. So yeah, couldn’t find anywhere that would look at it until mid January so asked for them to look at it in house…. No response yet again.

Finally get a mobile tech look at it, sort the oil pressure fault and power steering leak, invoice has been sent to them and now they’re not paying it, which I’ll now have to pay and chase them up for money…. Typical!

Tyres were bald on the inside (still somehow passed MOT) and tracking was heavily out, battery was knackered and struggling to start.

Unfortunately 1* is the lowest I can give….

DO NOT WASTE YOUR MONEY WITH THIS GARAGE!!!

** Pictures available on Google Reviews**

30 december 2024
Review zonder uitnodiging
Logo Your Car Supermarket

Antwoord van Your Car Supermarket

thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you .



We aim to provide the best possible customer experience and take all issues very seriously.

We appreciate the feedback you have provided, which will help us to improve our services going forward

We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.

we can assure you every customer is eligible for the FREE 12 months AA breakdown cover with any purchase wether they submit a good review, bad review or no review at all, we do not bribe our customers to leave reviews,

we are constantly reviewing and updated our preperation and complaints handling procedures and would like to take the oppurtunity to assure you this is not the typical Your Carsupermarket Standard and we aim to always make our customers feel happy with their new cars

Beoordeeld met 5 van de 5 sterren

Excellent service

Connor made the experience very easy and I felt very comfortable dealing with him. He is an excellent salesman and could do with a huge pay rise.

4 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fast process

Fast process, when I notice the car needed some cleaning due to spillage they was quick to clean up anything that needed required great service

3 januari 2025
Review zonder uitnodiging
Logo Your Car Supermarket

Antwoord van Your Car Supermarket

Thanks Mike, Enjoy your new car

Beoordeeld met 1 van de 5 sterren

STAY AWAY - MASSIVE SCAM

STAY AWAY - THIS IS A SCAM OF A COMPANY! I WAS TOLD TO MY FACE NOT TO BUY THE CAR WHEN I WAS QUESTIONING ABOUT THE CAR AND ITS REVIEWS ON MOTORS !
COVENTRY SALES TEAM NEED TO BE SACKED !
CHECK "MOTORS" REVIEWS

I REPEAT DONT WASTE TIME AND MONEY

I WARN YOU, DO NOT BUY FROM THEM AT ALL - THEY WILL TELL YOU LOOK on TRUST PILOT REVIEWS, THATS ALL THEY STAND ON !

22 november 2024
Review zonder uitnodiging
Logo Your Car Supermarket

Antwoord van Your Car Supermarket

Thank you for contacting us about your complaint. We regret if this has caused you any inconvenience.
The fact that Trust Pilot is one of the main review sites (and we are at 4.7/5), as well as Google (we are at 4.4/5), is how we measure our ratings. More importantly, however, we suggest potential customers visit our site to view/test drive the vehicle and meet the team in person (over 35 years of experience). Unfortunately, you did not take this opportunity.
We aim to provide the best customer experience and take all issues seriously. We appreciate your feedback, which will help us improve our services going forward.

Beoordeeld met 1 van de 5 sterren

Do not use this company!!!

Initially wrote a good review however I’ve only had my car for 8 weeks and it’s broke costing repairs over 3.5 grand
Emailed 4 times however no response disgusting service

9 december 2024
Review zonder uitnodiging
Logo Your Car Supermarket

Antwoord van Your Car Supermarket

thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you .



We aim to provide the best possible customer experience and take all issues very seriously.

We appreciate the feedback you have provided, which will help us to improve our services going forward

We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.

we can assure you every customer is eligible for the FREE 12 months AA breakdown cover with any purchase wether they submit a good review, bad review or no review at all, we do not bribe our customers to leave reviews,

we are constantly reviewing and updated our preperation and complaints handling procedures and would like to take the oppurtunity to assure you this is not the typical Your Carsupermarket Standard and we aim to always make our customers feel happy with their new cars

Beoordeeld met 5 van de 5 sterren

Shout out to John.

Have to say a massive thank you to John. He was incredibly helpful and patient with all of my queries, he went above and beyond in getting the best possible deal for me with his boss. He was completely honest about everything which I needed him to be after a 600 mile round trip, resulting in me getting a great deal and a great car. Couldn’t be happier… merry Christmas John. Nice one mate.

7 december 2024
Review zonder uitnodiging

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