Great products, easy on-line ordering, competitive pricing. I have been an Yves Rocher customer for a very long time. I hope Yves Rocher's USA market exit does not prevent me from continuing to ord... Toon meer
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I was not able to put my key code in so I was not able to take advantage of my birthday gift etc. As you are ceasing operations in the US, there were items I wanted to order. As a customer of more t... Toon meer
Bedrijf heeft geantwoord
Love, love Yves Rocher products! Amazing quality, nontoxic ingredients with gentle yet effective results. I have come to depend on yves rocher for all my skin care the last several years. I recentl... Toon meer
Bedrijf heeft geantwoord
What a great company What a great product ! First time buying Yves Rocher. I had purchased the shampoo,conditioner & mask for colored & dull hair. Unfortunately when it products arrived the mas... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
As the leading cosmetic brand in France, Yves Rocher has been dedicated to skincare and beauty based on botanical ingredients for 65 years. Our philosophy centers on botanical cosmetics - products derived from natural ingredients - crafted with plants grown in our own fields.
Contactgegevens
Verenigde Staten
- www.yvesrocherusa.com
4,7
Uitstekend
177 reviews
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Website very efficient and transparent
Fast, efficient, transparent, easy to maneuver
Very consistent
19 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Lisa,
Thank you for your feedback. We are happy to hear you found the website easy to use and efficient.
I have been using Yves Rocher products…
I have been using Yves Rocher products since 1984, because my French girlfriend shared/gave me products she brought with her from home.
I've noticed that there have been significant changes in the company's policies and procedures especially the past 6-7 years. Some have created a little sadness for me as a customer.
I always share my love and appreciation for YR with my girlfriends here in the Chicagoland area. I feel that YR is worthy of my time and patronage. I appreciate the soy based ink used on all the printed materials, no testing on animals, growing your own lavender and other plants at the company's own farms in France, the fun discounts, and remembering me on my birthday and anniversary, best of all, I've never had a skin reaction. I have very delicate skin, and allergies.
I am quite disappointed in the way my order gets delivered to me the last 6-7 years. The products are not protected/secured in the box and the box itself is not sealed well. I've had to call and complain that products must have fallen out of the box in transit.
My other major complaint is that trying to get a phone representative is nearly impossible. It took me 3 different trys, ringing/waiting on hold for a combined total of 20-30 mins. Very irritating/ frustrating, all the time, every time I call the past few years.
But, I love YR that much that I'm not going to give up on being on customer. I'm glad I was able to express these opinions because I was wondering if YR didn't care anymore what we customers thought/ felt.
18 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Marimonica,
Thank you for your long-standing loyalty and for taking the time to share such detailed feedback. We truly appreciate your kind words about our products and values.
We are very sorry to hear about the issues you experienced with packaging and reaching our customer service. This is not the level of experience we want to provide, and your feedback will be shared with our team to improve these areas.
Your trust means a lot to us, and we hope to continue serving you better.
Good website and somewhat easy…
Good website and somewhat easy checkout. Wish you still sold makeup and nailpolish though!! Very disappointed that you stopped selling those products.
19 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Shannon,
Thank you for your feedback. We are glad you found the website easy to use. We also appreciate your comments about makeup and nail polish and will share them with our team.
My auto shipments come in a timely…
My auto shipments come in a timely manner and are always in perfect condition. Have been a customer for many years (1989) and I miss the special little touches Yves used to do.
19 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Diane,
Thank you for your loyalty over the years. We are happy to hear your orders arrive in good condition. We also appreciate your feedback and understand how those special touches were meaningful.
Prompt shipping
Prompt shipping. Packaged well. No damages to box or items
19 maart 2025
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Stephanie,
Thank you for your feedback. We are glad your order arrived quickly and in perfect condition.
I’ve been a loyal customer over the…
I’ve been a loyal customer over the decade and can’t imagine my skin routine without Yves creams
18 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Tatiana,
Thank you for your loyalty. It means so much to be part of your daily skincare routine.
Have used your products for over 15+…
Have used your products for over 15+ years and never had a bad experience
18 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Veronica,
Thank you for your continued trust over the years. We are so happy to hear you have always had a positive experience.
Literally the number one beauty brand…
Literally the number one beauty brand in France.. and probably in the world as well.
14 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi,
Thank you for your kind words. We truly appreciate your support and are glad you enjoy our brand.
I've been a customer for approx 20 yrs
I've been a customer for approx. 20 years. Obviously I have favorite products that I can't get elsewhere. If I have a question regarding a product, I have always gotten help from your customer service department. Love the products!
15 januari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Elaine,
Thank you for being with us for so many years. We are so glad you continue to enjoy our products and that our team has been helpful whenever needed.
I love the products that I use for my…
I love the products that I use for my hair, and I recently purchased a lemon based perfume of theirs that is exquisite!
15 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Denise,
Thank you for your kind words. We are happy to hear you love your hair care products and your new fragrance.
"I absolutely love your products and…
"I absolutely love your products and have been using them for years. I choose them because they’re natural, free from harmful ingredients, and deeply nourishing for my skin. Plus, they smell absolutely amazing! In the summer, I especially enjoy using the shea butter and Monoi.
13 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Jelena,
Thank you for your wonderful feedback. We are so happy to hear you enjoy our products and their natural qualities. Your support means a lot to us.
Best products chosen
The items received was of great value and use per my personal experience.
11 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Webb,
Thank you for your feedback. We are glad to hear the products met your expectations and needs.
Loving the products I bought so far
Loving the products I bought so far. Good quality reasonable prices.
9 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Margarita,
Thank you for your kind words. We are happy you are enjoying the quality and value of your products.
Very impressed!
I originally bought the eye cream while in France and was so pleased to see it available in the US. I love the philosophy behind the products and it’s fairly reasonably affordable.
I contacted customer service and they responded promptly and in great detail so I felt comfortable ordering facial moisturizer and serum. A great experience and a great product!
11 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Joyce,
Thank you for sharing your experience. We are so glad you discovered us and that both our products and customer service met your expectations.
My original order never showed up
My original order never showed up, but once i let them know they sent out another one. They were helpful and very kind about it
3 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi,
Thank you for your feedback. We are glad we could resolve the issue and get a new order out to you. We appreciate your understanding.
Wonderful Order
I always know when my order will arrive. It is great to get samples in my package to let me try products that I end up buying
4 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi,
Thank you for your kind words. We are glad you enjoy the samples and that they help you discover new favorites.
Always great experience for quality and customer service is exceptional
Always great experience with this amazing brand. The best products, the cleanestand the customer service quick and very responsive. The prices also very affordable.I love everything i ve got do far from them, and recommend this brand 100%
8 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Inna,
Thank you so much for your amazing feedback. We are delighted to hear you enjoy our products, service, and value. Your recommendation means a lot to us.
Product came in sooner than expected…
Product came in sooner than expected and was exactly what I'd ordered
7 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Kimberly,
Thank you for your feedback. We are glad your order arrived quickly and exactly as expected.
Everything was simple and products are…
Everything was simple and products are absolutely wonderful
7 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Jodi,
Thank you for your kind words. We are happy to hear everything was simple and that you love the products.
Great Customer Service
I thought the customer care team was very responsive and respectful with questions regarding the product and the return. I’m sure majority of the world loves the scent, but it was just too overpowering for me.
I would gladly look at future products if they were unscented, but with the beautiful shimmer and glow.
I’ll keep an eye out for future products!
6 februari 2026
Review zonder uitnodiging
Antwoord van Yves Rocher
Hi Gale,
Thank you for your feedback. We are glad our team could assist you. We also appreciate your comments about fragrance preferences and will share them with our team.
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