zenintcg.com Reviews 

Lord, please don't order anything from them. They sent me a broken device, and I had to fight with them for a month for any semblance of a refund. When I was offered a refund by PayPal (not even them! I had to file a claim through PAYPAL) they demanded I pay return postage. Return postage is about as much as the value of the item. They also sent me so much extra stuff, I wouldn't doubt that they would claim that the return wasn't sent in full, so I can't get my refund. I'm just going to have to eat the loss of about 50€. A very expensive lesson to learn, especially in this economy. Please, please don't order from them.

Pre-ordered a Digimon plushie for a significant amount of money, then the company decided to not produce the plushie. Fine, not zenintcg's fault, however they did expirable store credit instead of a refund. Didn't realize it expired until recently because I was waiting for them to get something I actually wanted in stock, but the credits wouldn't even cover something of the same worth as the plush. Will not be buying from them again

Man sollte hier wirklich nichts kaufen. Sie verschieben den Versandt, informieren null und selbst wenn man nachfragt, bekommt man immer nur die gleiche Antwort, das "sie wüssten nichts". Es wäre immer die Schuld des ersten Verkäufers. (In meinem Fall Bandai)

Und wenn man dann nach knapp 2 Monaten die Schnauze voll hat, weil die Produkte überall sonst bereits geliefert sind oder sonst wie zum Kauf stehen, bekommt man nur 90% seines Geldes zurück. Das ist reine Vera*sche.

Pretty good customer Service, may take some time to get an answer, but adequate for a small business.
Their support is reliable and it was easy to enlarge my Order.

A small, but understandable issue is the 10% cancelation Fee.
It would be nice if they had a cancelation fee cap or standard fee, but I think it's understandable for a small Company to have such a 10%, especially if some people cancel their pre-order, just because it's some weeks late....
It's a small company with limited capabilities, you can't expect shipping on par with amazon😂.

TL;DR:
A cool company, especially if your a Digimon Fan

⚠️ Attenzione ai preordini truffaldini online effettuati su questo sito

Voglio segnalare una pratica scorretta che colpisce molti acquirenti: alcuni siti propongono prodotti in pre-vendita che poi non vengono mai spediti. Quando il cliente chiede il rimborso, il sito trattiene indebitamente una percentuale (es. 10%) invocando termini e condizioni poco trasparenti.

Questa modalità non solo è scorretta verso i consumatori, ma può configurare una pratica commerciale ingannevole ai sensi del Codice del Consumo (artt. 20–27). Il cliente ha diritto al rimborso integrale se il prodotto non è stato consegnato.

Invito tutti gli acquirenti a:
– leggere bene le condizioni prima di acquistare;
– pagare solo con strumenti che offrono protezione (PayPal “beni e servizi”);
– aprire contestazione immediata se la merce non arriva;
– segnalare queste pratiche all’Antitrust e al Centro Europeo Consumatori.

Solo così possiamo difenderci e far cessare comportamenti scorretti che minano la fiducia nel commercio online.

Can’t with this company… read before you buy anything buys beware

Delaying products and not giving paying customers updates on their preorders is bad enough. Even worse this company charges 10% order cost for cancellation which makes me think this is actually a scam business model. Sell more units than they’re getting, force customers to cancel, and make 10% of the item value from every extra item “sold” with no ability to deliver on that sale.

I would like to give 0 star if I can. Their service makes me feeling terrible. For example they delay shipments but will not notify you. When you leave a message to ask them, they will only answer bullshit. Summarize, if you don’t have patience, PLEASE DON’T FIND THEM TO BUY ANYTHING!

Preordered two of the new Tamagotchi Paradise devices which Zenin commited to shipping out in July-Aug. They have yet to send them and haven't communicated proactively. When I reached out they claimed the order would ship in Mid August. That has come and gone. I reached out again and now was told "sometime in September". They also have a 10% fee for any canceled orders which is predatory when they fail to fulfill orders and gives them a disincentive to fulfill orders in a timely manner. Avoid them.