Rafi & Ivan were awesome! Very professional and accommodating. Got in and got the job done to a very high standard. If you are looking for removalist… We would highly recommend this team and company!... Toon meer
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From first contact with ZOOM Removals… everything was organised & efficiently executed, from the girls in the office, Jade & Tash, to the guys who did the move for us from Sydney to Coffs. James’ tea... Toon meer
Bedrijf heeft geantwoord
I chose Zoom Removalists because of their strong reviews. Although we had a hiccup on moving day — the company handled my concerns exceptionally well afterwards. I reached out to query the issue,... Toon meer
I had a great experience with Zoom removalists Sydney. David’s team were lovely and really professional, friendly and efficient. George, Michael and Denny did a great job despite my move throwing up s... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Are you looking for trustworthy Sydney removalists to help you move homes or offices? We can assist! Book with the leading company, ZOOM. Established in 2008, ZOOM Removals is a Sydney-based removalist company with extensive moving experience. We have built a solid reputation for offering top-quality removalist services to thousands of individuals, working professionals, and families across Australia. Whether you are moving homes locally, offices, to the country, or interstate, our professional team is well-trained and capable of handling moves of all sizes. We offer a comprehensive range of relocation services, including packing and unpacking, loading, transportation through our fleet of moving trucks and flexible storage options. As an AFRA-accredited (Australian Furniture Removers Association) company, we proudly hold some of the strongest reviews across multiple platforms. Our expert furniture removalists have also been featured in ‘Best in Australia‘ and are trusted suppliers to the NSW government . For a free online quote or to hire our experienced removalists, call us on 1300 788 164 and discover why we’re the preferred choice. Join thousands of happy customers and experience why we ‘ZOOM’ past other companies in service, value, and quality!
Contactgegevens
Unit 3, 6 Orielton Road, 2567, Smeaton Grange, Australië
- 1300 157 448
- info@zoomremovals.com.au
- www.zoomremovals.com.au
4,7
Uitstekend
102 reviews
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Martin Ka and Nasier
Martin Ka and Nasier
Guys showed up early, were good to take care of items and make sure walls were not marked at all. Whole job to move 1 bedroom apartment took approx. 2.5 hours
13 mei 2025
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Antwoord van Zoom Removalists Sydney
Thank you for the great review, Dan Tree We're glad to hear everything went smoothly and that you were happy with the service. Thank you for choosing us!
Yousif and Osama were extremely…
Yousif and Osama were extremely professional and efficient. We will definitely use them again in the future.
11 mei 2025
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Antwoord van Zoom Removalists Sydney
Thank you for your great feedback, Lucas Goode! We're glad to hear everything went smoothly. Thanks for your support.
Great team!
Great team, management called to check in during the service. On-time and polite. Would absolutely hire them again.
Thanks for your help,
Khaled and Sam
10 mei 2025
Review zonder uitnodiging
Antwoord van Zoom Removalists Sydney
Thanks so much for your kind words, Leanne Stroud! We're so happy to hear the team were great. Thanks for choosing us!
Martin ka and nasir good service
Martin ka and nasir good service, fast done a terrific job made it easy for me to move.
9 mei 2025
Review zonder uitnodiging
Antwoord van Zoom Removalists Sydney
Thanks for your 5 star review, consumer! We're so happy to hear Martin Ka and Nasir provided good service. Thanks for choosing us!
Martin Ka and Nasrir were great
Martin Ka and Nasrir were great! Very quick!
8 mei 2025
Review zonder uitnodiging
Antwoord van Zoom Removalists Sydney
Hi Simer, Thanks for the great review. We are happy to hear Martin and Nasrir were great.
Junior and Sam did a fantastic job
Junior and Sam did a fantastic job.
They were very punctual, courteous, professional and workman like. We love their enthusiasm to go 'the extra mile' and were an asset, assisting with our home move.
Highly recommended.
5 mei 2025
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Antwoord van Zoom Removalists Sydney
Thanks for the great review, Bondi OneohFourThree! We're so happy that Junior and Sam were professional and went the extra mile. Thanks for your support!
Khalid Team
Yousif and Sam did an amazing job at moving my furniture and belongings. They made a stressful situation, easy and effortless. I highly recommend these guys and will definitely use them again in the future. Thank you!!!
4 mei 2025
Review zonder uitnodiging
Antwoord van Zoom Removalists Sydney
Hi Joanne, We are happy to hear Yousif and Sam did an amazing job and your move easy and effortless. Thank you for your support.
Khaled team - Yousif and Sam @ Zoom
Khaled team , Yousif and Sam -
Friendly, fast, efficient. Good communication with pre-arrival call and all care taken with our goods. Highly recommended for all your removal needs.
2 mei 2025
Review zonder uitnodiging
Antwoord van Zoom Removalists Sydney
Thank you for the great review, Richard! We're glad to hear everything went smoothly and that you were happy with the service. Thank you for choosing us!
Big thanks to Zoom for making my move…
Big thanks to Zoom for making my move smooth and easy, Team were very professional, friendly and on time.
Thanks to Zoom office for organising the move from the beginning to the end of my move which makes moves easier with no stress.
Would highly recommend them to everyone who’s looking to move with out any stress and wants the move to go easy and smooth
Would use them again for sure
1 mei 2025
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Antwoord van Zoom Removalists Sydney
Thank you for the lovely review, Khaled! We're so glad we could make your move smooth and stress-free. Your recommendation means a lot to us.
Junior
Junior, Sam and Rami done a wonderful job with very quick and very lovely people
1 mei 2025
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Antwoord van Zoom Removalists Sydney
Thank you for the great feedback, Jordan! We're so glad Junior, Sam, and Rami did a wonderful job with your move. We appreciate your support!
Alan and Martin were fantastic
Alan and Martin were fantastic, super efficient and really helpful! Would use them again
28 april 2025
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Antwoord van Zoom Removalists Sydney
Thank you for your kind words, Adzy! We're so glad Alan and Martin made your move quick and stress-free. We'll be sure to pass along your appreciation!
Junier and Sam are very professional
Junier and Sam are very professional, thank you Zoom for removal
25 april 2025
Review zonder uitnodiging
Antwoord van Zoom Removalists Sydney
Thank you for your lovely feedback, Martn! We're glad Junior and Sam made your move smooth and stress-free. Thank you for choosing us!
Antwoord van Zoom Removalists Sydney
Thank you for your kind words, Ashif! We're thrilled to hear that Junior and Sam provided great service. We appreciate your support!
Junior and Sam did an awesome job with…
Junior and Sam did an awesome job with our move. They were very friendly and careful with all our furniture and especially with arriving at a newly renovated house with fresh painted walls and new floors, no bumps and scratches! Thank you so so much!
24 april 2025
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Antwoord van Zoom Removalists Sydney
Thank you for your kind words, Alexander & Cindy! We're glad Junior and Sam provided an efficient and careful service. We’re here if you ever need us again!
Would hire again!
Stellar experience moving with Zoom yesterday! Our stress levels were through the roof with an interstate move, but Junior and Sam were absolute superheroes despite multiple complications getting the lifts working at our destination.
They were polite, positive and friendly throughout. I wouldn't hesitate to use Zoom again. Thank you both!
23 april 2025
Antwoord van Zoom Removalists Sydney
Thank you for the great feedback, Trick! I am thrilled that Junior and Sam provided a stellar experience. Thank you for choosing us!
Junior and rami took so much care with…
Junior and rami took so much care with all our items to ensure nothing was damaged. Perfect service - quick and reliable.
6 februari 2025
Review zonder uitnodiging
Junior and rami did an amazing job…
Junior and rami did an amazing job smashed it including stairs didn't complain.
No damage heaps quick, did take care with everything. No complaints here cheers guys.
6 februari 2025
Review zonder uitnodiging
Just absolutely pathetic service
Just absolutely pathetic service. So slow. Working by the hour definitely is an advantage. When taking a phone call, I noticed that I hadn't seen them in a while when they were dropping my stuff off at a storage centre. I went up to check if everything was alright. I came out of the elevator to hear them having a good ol' chat. Although I was still talking, I could hear them shush each other and avoid me while I came to check and they went around the adjacent corridor. So pathetic. Ollie was one guy. Don't know the name of the other bloke.
17 januari 2025
Review zonder uitnodiging
I deeply regret choosing Zoom Removals…
I deeply regret choosing Zoom Removals for my interstate move from QLD to NSW. We booked their Premium Service for $6,650, trusting their claims as "professionals" who could handle the job with care and expertise. They emphasise their experience and accuracy in assessing volume, which is why we relied on their advice. Despite this, their service was chaotic and unprofessional.
On moving day, the 70m³ truck they sent couldn’t fit all our belongings due to weight restrictions—a factor they failed to consider during their "expert" assessment. This meant we paid an additional $5,200 for a second truck. Even then, important items like our dining table, garden equipment, pet items and a valuable rug were left behind and permanently lost after settlement.
The movers constantly complained about the workload, loudly argued with each other, and mishandled our items. Several arrived damaged, including a shattered marble table, a crushed Dyson vacuum, and a broken sideboard. We had prepared extensively, even disassembling furniture and staging 70% of the items in the garage, but still, the service was far below expectations.
Despite raising these serious issues, Zoom is demanding an extra $1,000 for 10m³ and refuses to address our complaints until it’s paid. This shows a complete lack of accountability.
We trusted Zoom as professionals, but their advice and service were far from professional. If you value your belongings and peace of mind, avoid this company at all costs.
They argue that my compensation requests are "exorbitant" and insist the loss of key items (including a dining table) was my responsibility, despite my thorough walkthrough with their team. I just want to be made whole again!
They also suggested that I pursue an insurance claim, which is conditional on withdrawing my complaint and public reviews. This is called coercion and it is illegal.
Their handling of this matter, much like the move itself, is poor quality. Their 'senior manager' who states she wants to help and achieve a fair outcome, just does not call back despite the promise.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Zoom Removalists Sydney
Dear Mish,
Thank you for sharing your feedback. We take customer concerns seriously and have been in close contact with you since your relocation. Below, we would like to provide a response to your feedback.
Inconsistent Information Provided
At the outset, you indicated that you were moving from a 5-bedroom move, but during your consultation, you advised that it was a 3-bedroom home. Based on this information, our consultant recommended a 50m³ truck, though we also suggested considering the 60m³ truck given the interstate nature of the move. Despite this, your husband insisted that the 50m³ truck would be adequate, and we proceeded with that understanding. We also requested that you send us a list of your items prior to the move to ensure the correct truck size but unfortunately, this list was never received, limiting our ability to review the items against the requested truck size.
Truck Size and Charges
Given the uncertainty around the exact volume of your items, we sent the largest truck in our fleet, a 70m³ Pantech, to ensure your move would go smoothly. On the day of the move, our team assessed the situation and determined that an additional truck would be required to accommodate all your items. This was communicated to you along with the charges for the extra cubic space, as outlined in the original quote. Despite this, your husband insisted that everything would fit. When it became clear that more space was needed, we swiftly arranged an additional truck. We even discounted the additional charge as a gesture of goodwill.
Items Left Behind
We always advise our customers to double-check their premises to ensure all items have been loaded. Despite knowing that a second truck had been arranged, you did not confirm with our team that all items were accounted for before or during the loading process. We understand moving can be stressful, but we must emphasise that it is the customer’s responsibility to ensure nothing is left behind. This is clearly stated in our terms and is in line with AFRA's terms and conditions which we abide by. For context, you are claiming a large dining table and cat tree were left behind and the new owner of the house refused to return them to you. For these items you requested to be credited in excess of $1600.
Damaged Items and Insurance
In regard to the damaged items you are claiming, we provide the option for Comprehensive Full Insurance, which was offered to you during your booking. This is standard practice and aligns with the Australian Furniture Removers Association (AFRA) terms and Government Legislation. Although you chose not to take out full insurance coverage, we went ahead and initiated a Transit Insurance Claim on your behalf for items you claimed were damaged during the move. Upon sending you the Claim procedure agreement, which is an industry standard agreement and a legal requirement in order to process a transit insurance claim, it became apparent that you did not want to proceed and were reluctant to engage with the industry standard requirements to move forward with the claim.
Our Commitment to Customer Satisfaction
Throughout this process, we made every effort to accommodate your needs, including waiving the cost for additional items moved and offering a discounted rate for the extra truck. Despite your repeated insistence that everything would fit and the challenges we encountered on moving day, we remained committed to resolving the situation in a fair and professional manner and still do.
We believe that the circumstances could have been handled more smoothly if more accurate information had been provided upfront, and we encourage all our customers to be proactive in communicating the details of their move to allow us the opportunity to ensure accuracy. We value our customers and always strive to deliver the best service possible, even in difficult situations.
Yours sincerely,
Zoom Management
They got the job done, not the fastest
They got the job done which was great. But please consider insurance when using them! Our fridge is full of bumps, a side table is full of scratches, our washing machine does no longer work. The moving distance was 39 mins drive. They got to ours at 9:30 (they were meant to come between 7-9am) and finished at 5:30pm. And at the end of the day they asked us to tip them which I’ve never come across before. Compared to our last move (back from overseas) this company was a lot slower and not as careful. I would not use them again, whoever they got the job done in one day which was good.
19 juli 2024
Review zonder uitnodiging
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