Previously bought MS home and student for Mac a few months ago. Worked fine. Got PC version yesterday and after following instructions just shows a message asking to contact retailer for license key.... Toon meer
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Lees wat reviewers zeggen
Purchased Home & Student and downloaded no problem; had to contact Xpresskey via on line Chat ON A SUNDAY immediately answered and Frank sorted my activation code. Had to go via Microsoft to finalise... Toon meer
Looking more and more like a scam. Download the software, no License Key, no customer service via email or live chat (the latter says "Instantly responds in under a minute" It would be funny if I ha... Toon meer
Purchased Microsoft Office 360, 2016 version from expresskey.co.uk back in June 2020. It worked for 3 months but now has deactivated. I tried re activating using the product key but it wont let me rea... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Your #1 trusted online shop for affordable computer electronics and genuine software products in the UK. We specialize in retail and consumer goods, bringing you only genuine products, cloud based solutions, development and certified technical support assistance. We take pride and stand by the products that we sell, from computer electronics, gadgets, accessories and software. We make sure that you only get authentic and genuine products that won't break your bank. We believe in providing you with top product brands at an affordable and reasonable price without disregard to high quality and standards. Our goal is simple; to help consumers, startups, small businesses, and non-profit organizations save big on high quality products.
Contactgegevens
Top floor #3, Piccadilly Place, M1 3BN, Manchester, Verenigd Koninkrijk
- +44 161 818 6464
- sales@xpresskey.co.uk
- xpresskey.co.uk
2,4
Slecht
157 reviews
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Software is fake
Software is fake, some work, some dont, customer service is uselsss as they just grab your money and run
31 augustus 2021
Review zonder uitnodiging
Disappointed with the customer service
Disappointed with the customer service. The software I tried to download didn't work, this in itself isn't the issue as it could've easily been resolved with good customer service. Unfortunately after sending emails, numerous phone calls and attempting the web chat facility I am still awaiting a response from Xpresskey.
If someone from Xpresskey could contact me that would be greatly appreciated and this matter can easily be resolved.
29 augustus 2021
I ordered a u s b drive with Windows 10…
I ordered a u s b drive with Windows 10 on but received digital download my problem is I have a lenovo laptop with a dos operating system so I cannot use it until I can load windows 10 if we could sort this out it would be very help full James.
17 augustus 2021
Trust worthy choice
Great prices and turnaround times. Trust worthy choice out of the many other software license resellers. Purchased 3 licenses so far.
15 augustus 2021
Good response
10 augustus 2021
The chat was super helpful and…
The chat was super helpful and friendly. Everything was easy and simple. Great price and even got an additional 15% discount. Very satisfied
9 augustus 2021
Abysmal
All worked well until I tried to activate the software. Attempts to get support using "Instant Support" have not provided any solution, and sometimes no reply. Even having waited 15 minutes after messages are flagged as having been read!
8 augustus 2021
Excellent
Quick and very easy, I needed to install office on a new Mac book, ordered and delivered within minutes, very easy process, and would recommend to friends and family
8 augustus 2021
I have tried to have a live chat with…
I have tried to have a live chat with them twice to discuss a problem with my download. It states that they quickly respond within I minute. I did not get a response either time and I waited for 20 minutes each time. The product did not work! It was a complete scam! Thank goodness I paid with PayPal because I was able to get my money back.
5 augustus 2021
This may be a scam outfit
When I had questions the 24/7 live help was instantly activated. Once I had a complaint there was no response.
Please be careful of this company. the software would not download and the error message received indicated that these were not genuine microsoft products. I have just wasted £59.50p on a product that would not download.
4 augustus 2021
Review zonder uitnodiging
You sent me files that cannot be…
You sent me files that cannot be downloaded. You don't answer emails and no one answers your phone. I assume you are a scam outfit and I will report you to Which magazine and anyone else I can think of. I wish I could get my money back.
4 augustus 2021
Quick and easy supply process
Ordered and downloaded MS-Office for Mac very easily and quickly. Easy to follow instructions also provided. Very happy with this purchase.
3 augustus 2021
All very straight forward to transact…
All very straight forward to transact and load software
3 augustus 2021
Great
Great. Only gripe I have is a discount was offered from what I could see, but it didnt work at checkout.
3 augustus 2021
We haven`t received the software…
We haven`t received the software download that we paid for yet !
3 augustus 2021
Excellent value for money
Excellent value for money. Download instructions clear. Product delivered immediately via email.
1 augustus 2021
Great price but customer service could be improved
Overall, their price is competitive and good but should there be any issues with your product, customer service is a huge challenge.
I had issues with the product key for Microsoft Office Home and Business 2019 - it was simply not sent with the download link. It took me many, many calls (only once was answered with no resolution), 3 long attempts through live chats (2 were ignored midway), and about 6 hours from 1st attempt for it to finally be resolved.
I truly appreciated the assistance from their customer service rep, Jake. He really was helpful. According to him, their online help system was facing issues last week. Perhaps this might well be the problem or it is more than this. So hopefully their service would improve.
I can only give this a 3 star due to the ordeal I have had to go through to get it resolved. I felt like I was being ignored the first few times i.e. chats halfway not responded to.
27 juli 2021
Review zonder uitnodiging
11th July 2021- DO NOT USE!
11th July 2021
IF I COULD GIVE ZERO STARS I WOULD!!!
Please please do not use this company, the code they give you does not work so when you contact them they tell you that you need to pay more to get a product that is compatible.
They then stop replying to your messages!
I’ve reported them to PayPal, fingers crossed they can help to stop people from getting scammed by XPressKeys!
11 juli 2021
Review zonder uitnodiging
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