YES RENTALS - Christchurch Airport Reviews 50

Scam! Charges you for same fees twice
Got an offer online and paid, arrived to pick up and was required to pay 300$ more!
I showed them the policy they sent me was inclusive to all other charges, they acknowledged it and still made me pay double or they won't give me the key

I tried to ring the Christchurch branch in advance to communicate about the pick up time over 2 days before colelcting, it went to voicemail. I tried the chat bot, and it said to phone. Then when my flights got cancelled and I again needed to contact them I couldn't. It took my daughter walking into their store to be able to speak to anyone. Appauling service.

I hired a car from yes rentals and whilst in my care, the battery died twice within a 24 hour period. In order to be jumpstart, I have to pay $140 call out fee each time and was promised a refund given the battery was mechanically faulty however, Yes rentals Forged the report listing "radio left on" and "lights left on" to appear to be my fault instead and I was told rudely to "prove it" when claiming I did not do either of those things (if a car is turned off, then, how does one leave the radio on in the first place.... The radio turns off with the car!!!!) of the 7 day hire, the car was undriveable for 3 of those days and they couldn't have cared less. Joe who is the service fleet manager told me to "do it, I don't care" and laughed at me when I expressed my dissatisfaction and advised him I would lodge a dispute. For a fleet Manager, that's poorly and he should not have a job in customer service!

Don’t fall in the trap by hiring a car thru these thugs the worst rental company ever I came across you will be charged unexpectedly as they have your card details. worst staff very politely they will rip you off 😡😡😡very bad experience

I was very happy with my experience with Yes Rentals, they were the cheapest option I could find, the car was excellent and the pick up and drop off were seamless with no delays.

工作人员态度很好，说话温和好听！详细讲解了保险相关的内容。取车也很方便。

最棒的租车体验! 性价比很高，车况很好，整体感觉很舒服，下次还会再来

Do not use
A car hit our rental car while parked, had to pay Yes Rentals excess which is fair enough, but I had to chase the other insurance company and found they had paid two weeks prior, not sure if I’d ever be told if I hadn’t chased.
Then yes rentals charged us $60 administrative fee for an accident we didn’t cause! Disgusting!
Way better rental cars companies to use than this one.

有国人服务。而且特别感谢接我的小姐姐，提醒我好多事！！

Hi Team, Had wonderful experience collecting Car from your ground staff RAN & he did good job up upgrading Car. RAN seems to be very customer friendly & courteous, thank you!

Car is very clean, staff is very friendly!

Reception staff is really friendly and I’ll come back again when I arrive CHCH again.

Ditto many other reviews, really great staff, super fast, efficient, humorous even. The car was older but drover well, clean, did the job perfectly. Far cheaper than competitors and if anything better. Must be a bit scary for the other rental companies... Thanks to the Christchurch team!

Good service and very friendly staff, recommend to everyone who wants cheap rentals

Staff are friendly to explain everything
and the price is reasonable.

너무 좋고 차도 무료로 업그레이드 해주셨어요

Always fast to pickup. Easy to book and drop off is swift. I have used them several times for rentals and the pricing is good too. I do tend to chase discounts and like I said I have used them several times because they are usually the most competitive.

The car and the service was great! Great value for the price paid.

Quick and efficient check in and out
Hybrid car very affordable and economical to fill.
Ran smoothly and was easy to navigate.
Would definitely use again.