Your Local Reviews 3.916

TrustScore 3.5 uit 5

3,6

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I honestly don’t recommend Your Local at all. They cleaned the windows in like one minute and left. No ladder, no proper cleaning products, they just used high-pressure water. Our windows ended up dir... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Dean Bates came to visit the Three Store in Workington SC, did a brilliant job! He actually did our AV screen window which I can't remember the last time is was even attempted. Top bloke, thanks again... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Joshua is a fantastic window cleaner. He’s always in high spirits, which makes every visit a pleasure. I really appreciate that he lets me know when he’s on his way, and he always gets the job done qu... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Our window cleaner Dean Bates did an excellent job of our shop front in Darlington. Very polite manner, he had to move some cages from outside the front but he made me aware and it was no bother. The... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Glazenwasser

Geschreven door het bedrijf

Our goal is simple: to build the UK’s best window cleaning business—one that people are proud to be part of.


Contactgegevens

Our Services

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3,6

Gemiddeld

TrustScore 3.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 2 van de 5 sterren

Terrible service overall

Terrible service overall. First of all, the price quoted before we decided to join the window cleaning service was £15, but we always got charged £20. Not a big issue If they do a decent job but they always left one side of the house (window and door) uncleaned even though this was mentioned a few times.

There's a different cleaner everytime so one side of the house was always missed. Even when we complained, they still missed the side of the house which was unclean.

Useless company who dont listen. Terrible customer service, rarely get a reply from their email department.

Their sales team try to make you think youre getting a good deal but I was getting charged the same price for a 3 bed detached as a 5 bed detached.
Stay away

26 januari 2026
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Antwoord van Your Local

Good Morning Nadeem, We appreciate you bringing these concerns to our attention. We're sorry to hear about the pricing discrepancies, the inconsistent service, and the lack of communication. We'll investigate why the quoted price differed and why the service was not consistent. We are also looking into the communication issues with our email department to improve our responsiveness. Thank you for your feedback.

Beoordeeld met 5 van de 5 sterren

Josh always texts day before to let me…

Josh always texts day before to let me know when he’s coming to clean my windows and will call when he’s around an hour before my house. Windows are always clean and very happy with the service, Runcorn cheshire

9 april 2026
Review zonder uitnodiging
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Antwoord van Your Local

We're happy to hear that you are pleased with the window cleaning service and the communication provided. Thank you for sharing your positive experience; we appreciate your feedback!

Beoordeeld met 5 van de 5 sterren

great customer service

Graeme did an amazing job on my windows and doors. nice and friendly, great customer service. would highly recommend this company.

8 april 2026
Review zonder uitnodiging
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Antwoord van Your Local

We're happy to hear that you are pleased with the quality of our service! We appreciate your kind words about our team member and their great customer service.

Beoordeeld met 5 van de 5 sterren

Another ecellent job by Joshua such a…

Another ecellent job by Joshua such a helpfull happy chap

8 april 2026
Review zonder uitnodiging
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Antwoord van Your Local

We are so happy to hear that you had such a positive experience with our helpful and happy team member. Thank you for your great feedback.

Beoordeeld met 5 van de 5 sterren

Graeme has done our windows twice now…

Graeme has done our windows twice now and we are very happy with the job he’s done, highly recommend

8 april 2026
Review zonder uitnodiging
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Antwoord van Your Local

We're very happy to hear that you are pleased with the work that was done on your windows. We appreciate your recommendation and positive feedback!

Beoordeeld met 5 van de 5 sterren

Very happy with the service from Your…

Very happy with the service from Your Local and Josh. Always have clear communication when due, and after the cleaning has been completed.

7 april 2026
Review zonder uitnodiging
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Antwoord van Your Local

We're happy to hear that you are very satisfied with the clear communication regarding your service. We appreciate you taking the time to leave us feedback!

Beoordeeld met 5 van de 5 sterren

Your Local window cleaners are great

Your Local window cleaners are great! We’ve always had a great experience, they communicate regularly, have an easy payment set up and Les our window cleaner is especially helpful and friendly. We live on the 4th floor with gated access which makes the whole thing difficult to organise but Les and your local have been so good.

27 maart 2026
Review zonder uitnodiging
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Antwoord van Your Local

We're happy to hear that you had a great experience with our services. It's great to know that the regular communication, easy payment setup, and helpful service were beneficial for you, especially with the challenges of your location. Thank you for your positive feedback!

Beoordeeld met 3 van de 5 sterren

Not happy

Just had window cleaner and all he did was water the windows no soap no squidgy no frame wipe and just left not happy not paying a monthly payment canceling sorry but I expected clean windows hope this helps

7 april 2026
Review zonder uitnodiging
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Antwoord van Your Local

Good Morning Joanne, I'm so sorry to hear that the service did not meet your expectations. If you could please give us a call on 0333 000 2012 we would love the opportunity to return and reclean your windows for you.
We look forward to hearing from you.

Beoordeeld met 5 van de 5 sterren

Great service from Graeme

Graeme was here bright and early. He was cheerful and polite, and made a great job of my windows. Even did my front door too!
Very pleased with the service. Would recommend.

7 april 2026
Review zonder uitnodiging
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Antwoord van Your Local

We're happy to hear that you are very pleased with the service! It's great to know that your windows and front door were cleaned to a high standard. Thank you for recommending us!

Beoordeeld met 5 van de 5 sterren

Joshua was efficient

Joshua was efficient, polite and did the job well.

2 april 2026
Review zonder uitnodiging
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Antwoord van Your Local

We appreciate you letting us know that our team member was efficient, polite, and completed the job successfully; thank you.

Beoordeeld met 5 van de 5 sterren

Had Graeme cleaning my windows today

Had Graeme cleaning my windows today, he was very efficient and friendly and did great job.. Best thing is that he sent me a meal the day before to let me know he was coming!

2 april 2026
Review zonder uitnodiging
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Antwoord van Your Local

We're happy to hear that you found the window cleaning service efficient and friendly! We appreciate your kind words and are glad you were pleased with the service. Thank you!

Beoordeeld met 5 van de 5 sterren

Thank you Joshua!

Joshua cleaned my windows yesterday. He's not my regular cleaner, but I wish he was! Excellent communication, a thorough clean and a very happy customer. My only wish is for more consistency with the staff that Your Local send - it's not always the same cleaners, which makes the building of good relationships difficult.

1 april 2026
Review zonder uitnodiging
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Antwoord van Your Local

We're happy you were very satisfied with the recent service! We appreciate your comments regarding staff consistency and the importance of building strong relationships. We'll use your feedback to improve our services. Thanks!

Beoordeeld met 4 van de 5 sterren

Joshua was excellent

Joshua was excellent, very professional and had great communication.

1 april 2026
Review zonder uitnodiging
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Antwoord van Your Local

We're glad to hear that you enjoyed your experience. We appreciate you taking the time to leave us this great feedback about our team.

Beoordeeld met 5 van de 5 sterren

New and improved service.

The window cleaner who came on 01/04/26 knocked on before he started cleaning. He explained the communication I'd get regarding paying for the service. He was a very happy bloke, and he made sure to clean all of the windows, including going over another time.

1 april 2026
Review zonder uitnodiging
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Antwoord van Your Local

We're happy to hear that you had such a positive experience! It's great to know the window cleaner was so thorough and helpful, and we appreciate you mentioning his clear communication. Thanks for your feedback.

Beoordeeld met 5 van de 5 sterren

Always let you know when they are…JOSHUA

Always let you know when they are coming cleans windows and sills to a professional standard could not fault anything extremely satisfied 10 out of 10 top man JOSHUA 👍

1 april 2026
Review zonder uitnodiging
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Antwoord van Your Local

We're delighted to hear that you're extremely satisfied with the professional standard of our service and communication. Thank you for your positive feedback; we appreciate it!

Beoordeeld met 5 van de 5 sterren

Josh has been great in Runcorn area

Josh has been great in Runcorn area. Communication good and windows look great

31 maart 2026
Review zonder uitnodiging
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Antwoord van Your Local

We're happy to hear that you had a great experience with our service in the Runcorn area. We appreciate your positive feedback on the communication and window appearance.

Beoordeeld met 5 van de 5 sterren

Brilliant Service by Dean

Dean Bates cleans the windows at my place of work (Gilesgate Sainsbury's), he is professional, polite and courteous. He always cleans the windowsills, edges, dries the floor after he's finished and never rushes me when he needs the door turning to automatic. He's mindful that I am also busy with other aspects of my job and never makes me feel under pressure and I really appreciate that. Dean is also polite to our customers and apologises and moves if he is in a customers way. 10/10 service and 10/10 sparkling windows.

23 maart 2026
Review zonder uitnodiging
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Antwoord van Your Local

We appreciate your positive feedback regarding the window cleaning services at your workplace. We're happy to hear that the individual is professional, polite, and mindful of your work and customers, providing sparkling windows. Thank you!

Beoordeeld met 1 van de 5 sterren

.dangerous driver

Your staff is inconsiderate and rude and driving like a lunatic in Sunderland driving the van like he stoke it lad with long curly hair skate boarder lookalike what kind of people do yous employ please sure yous aren't giving proper training more fool use for employing someone like that

31 maart 2026
Review zonder uitnodiging
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Antwoord van Your Local

We appreciate you bringing this to our attention. We're concerned to hear about the driver's behavior and the impact this had on you. Please be assured that we will investigate this thoroughly to ensure our standards are met.

Beoordeeld met 1 van de 5 sterren

I don't think this company is capable of improving.....

I don't think this company is capable of improving. We signed up last year and was told by their employee that he would be our regular cleaner. We haven't had the same cleaner twice. I get a text message stating that they will turn up the next day - they don't turn up. Then they turn up when we don't expect them. Recently we were asked to register with them. Since then no one has turned up to clean our windows. Went into the account today and had to re-register for window cleaning. Did this, only to be informed that they weren't working in my area - which is interesting as they cleaned one of my neighbours windows only last week and they have been cleaning my windows since June last year.
They try to come over as professional but I am sorry to say that they are the most incompetent organisation I have ever dealt with.
They will most likely reply to this email asking me to call their customer service - but if they trawl through their records for NE21 6RX and the surname Gilchrist they will find me - and they can give me a call.

31 maart 2026
Review zonder uitnodiging
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Antwoord van Your Local

Good Morning Danny, I'm sorry to hear about the inconsistent cleaner assignments, scheduling problems, and registration difficulties you've experienced. We'll investigate this further and a member of our Customer relations team will be in touch shortly.
Many Thanks

Beoordeeld met 5 van de 5 sterren

Friendly

Friendly, approachable service from Dean Bates, our windows and front of the store look lovely and clean.

31 maart 2026
Review zonder uitnodiging
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Antwoord van Your Local

We're happy to hear that you found the service friendly and approachable! It's great to know your windows and storefront look lovely and clean. Thank you!

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