Your Sports Performance Reviews 77

If there was a zero star experience, that’s what I would have rated this company. I have requested an exchange for the same product but a different size - only to be told - I have to pay for the product to be returned to Poland(!), then if it’s still undamaged I’ll get a refund. This company is complete shambles! I won’t even go into details of how long it took from ordering to actually receiving my order because they don’t have any stock in UK, but they keep that quiet when you’re placing your order. Take your money elsewhere and order from a company where you might actually pay a few quid more, but you’ll get your order within a couple of days and if anything doesn’t fit etc, you won’t have any hassle returning what you do not need. If this is how they treat their customers, I’m very surprised they are still trading in the UK. Hopefully a lot more people will leave an honest review of this company. Oh and very conveniently they don’t list a telephone number on their website, only an automated email enquiry.

Excellent no hassle service I would highly recommend thanks 👏🏻👏🏻👏🏻

Numerous e-mails, totally non-existant customer service

Despatch time took too long. Delivery took too long for a paid service. Customer service is non existent. Returns policy is too short and I still don't know if it covers size exchanges.

Bad comms
No response to email

Can’t fault great company - item was delivered and the Nike bags were exactly how we needed them

Brill sale item, I was able to fully track it using shop app and it came a couple of days before it was estimated to, I would buy again from this store.

It was great service and they told me when it would come

Ordered online fast, easy process and delivered on time. Perfect fitting for items and live chat really helpful. Definitely recommend to others and order again.

Ordering was easier enough on the 14/1, 7-10 days delivery was quoted. When it got to 23/1 (day 12) and I had heard nothing I emailed them. They never replied. Luckily on the 24/1 I had a notification that it was going to be delivered, and I could track via Shop - this didn't work. I then received an email from them on 27/1 at 8am, to say it was going to be delivered and less than 15 minutes later it arrived. So, my daughter is very happy with her scooter. However, when I say poor comms from this organisation I actually mean no comms, they just ignored me. Also coupled with delivery dates estimates being completley wrong (simple email to me in advance would have smoothed this over, or even replying to my query) I could not recommend this company and will not be using again.

Fast delivery great company. Will use again thank you.

Still waiting after two weeks for my jumper. Really bad communication on their part as I've had to do all the chasing up. I suspect because it's a small business they're trying to source stock from somewhere else. Could be wrong but it's been an unfortunate experience.

I purposely messaged them to check my item was in stock and was assured it was and ready for immediate dispatch. I therefore purchased the item from them based on that information.
Guess what?
Over a week later and a number of “fobbing off” emails I am still waiting for this item to be actually dispatched.
Obviously yet another “Seller” who advertises products, takes your money then “sources the product from “suppliers.”
Get your fingers out sort this out, I’m desperately waiting for this item.