Had to order some more tiles, bought direct, great quick service, only thing i would say is i wanted to collect but opening hours are late so had to get delivered and it was half again the price of th... Toon meer
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Lees wat reviewers zeggen
After weeks of trying to find Moroccan light blue tiles on many online sites I found exactly what I wanted with your company. Tiles arrived very well packed 1 day early. They are really stunning lo... Toon meer
Bedrijf heeft geantwoord
From the young lady taking my order over the phone to the helpful delivery driver, they were both amazing. My tiles have arrived safe and well, all checked no damages. Thank you very much excited to... Toon meer
Bedrijf heeft geantwoord
The tiles were out of stock when I first needed them however I was notified when stock was available and I ordered straight away. I didn’t order enough and quickly ordered the extras but was charged d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Formerly Your Tiles Fayrouz Tile & Stone is a design-led tile brand shaped by the people who use our products every day. From the beginning, our customers have played a central role in how the business has grown. Feedback, real projects, and lived spaces continue to influence how we curate our collections, refine our service, and improve the overall experience — without changing the quality or reliability our customers expect. Customer service is a key part of who we are. Our team is known for being approachable, knowledgeable, and genuinely helpful, whether that’s supporting customers with product choices, technical questions, or order queries. We take pride in offering clear advice, honest guidance, and support at every stage of a project. The move to Fayrouz Tile & Stone reflects a more considered, design-focused approach, while remaining the same team, offering the same tiles and the same level of care.
Contactgegevens
London, Verenigd Koninkrijk
- 02078707632
- reviews@fayrouztileandstone.com
- yourtiles.com
4,6
Uitstekend
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Had to order some more tiles
Had to order some more tiles, bought direct, great quick service, only thing i would say is i wanted to collect but opening hours are late so had to get delivered and it was half again the price of the tiles!
9 april 2026
Review zonder uitnodiging
Amazing service
Amazing service - very helpful with a speedy delivery service. Quality and packing was perfect - highly recommend
23 april 2026
Review zonder uitnodiging
Sample service great
Sample service great
Contacted office as tile was out of stock ,sales contacted me with when they expected more
Arranged for my order to be collected ,service was excellent
23 april 2026
Review zonder uitnodiging
Beautiful tiles
Quick delivery and helpful to buy tiles separately x Great service thanks
17 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Bonita,
Thank you for your review — we’re so pleased to hear you’re happy with the tiles.
It’s great to know the quick delivery and flexibility of ordering smaller quantities worked well for you. We’re glad the service met your expectations too.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Great tiles
Great tiles! They look awesome and have great slip resistance so ideal for outside.
11 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Mr Evans,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles.
It’s great to know the slip resistance and outdoor suitability have worked well for your project, and that they’ve created the look you were after.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Excellent!
Excellent. Great tiles and fantastic customer service.
12 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles and the service you received.
We appreciate you taking the time to share your feedback and hope you enjoy your tiles.
Many thanks,
Fayrouz Tile & Stone
Easy to navigate website
Easy to navigate website and huge range of tiles in terms of style and price
3 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Debra,
Thank you for your review — we’re really pleased to hear you found the website easy to navigate.
It’s great to know the range of styles and options stood out to you as well. We aim to offer a carefully curated selection to suit different projects and preferences.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Really happy with our tile purchase
Really happy with our tile purchase. Speedy delivery and well packed. All arrived fine. Would definitely buy from Fayrouz Tile and Stone again. Many thanks Phil
3 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Phil,
Great to hear everything arrived safely and that you’re happy with the tiles. Glad the delivery and packaging did the job properly.
We appreciate you coming back to us again and hope the finished space looks exactly how you had in mind. We will hopefully see you for your next project!
Many thanks,
Fayrouz Tile & Stone
Tiles delivered promptly
Tiles delivered promptly - a day early, even - and all as ordered. Happy to use again in the future.
30 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Louise,
Good to hear everything arrived as expected and even ahead of schedule. Glad it all went smoothly from order to delivery.
We’d be happy to help again when your next project comes around.
Many thanks,
Fayrouz Tile & Stone
Lovely tiles
Lovely tiles, a discount and responsive customer service which ensured the right vehicle was sent.
31 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Tim,
Thank you for your review. We’re pleased to hear you were happy with the tiles and that the team were able to assist in arranging the appropriate delivery. It’s great to know everything went smoothly.
Many thanks,
Fayrouz Tile & Stone
We love our tiles
We love our tiles! Great service, great quality, would definitely shop again.
3 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re pleased to hear you love the tiles and were happy with both the service and quality.
We really appreciate your support and would be delighted to help again in the future.
Many thanks,
Fayrouz Tile & Stone
Excellent service
Excellent service very friendly and helpful. Speedy delivery and tiles as described.
3 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi James,
Thank you for your review. We’re pleased to hear you found the team friendly and helpful, and that your tiles arrived quickly and as described.
Many thanks,
Fayrouz Tile & Stone
Excellent service
From the young lady taking my order over the phone to the helpful delivery driver, they were both amazing.
My tiles have arrived safe and well, all checked no damages. Thank you very much excited to see my finished kitchen.
1 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Freda,
Thank you for your review. We’re pleased to hear the team were helpful from placing your order through to delivery, and that everything arrived safely with no damage.
We hope your kitchen comes together beautifully — it’s always an exciting stage.
Many thanks,
Artisan Tile Company
Product arrived on the date specified
Product arrived on the date specified
31 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Carl,
Thank you for your review. We’re pleased to hear your order arrived on the date specified.
Many thanks,
Fayrouz Tile & Stone
great service and lovely quality tiles
20 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re pleased to hear you were happy with the service and the quality of the tiles.
Many thanks,
Fayrouz Tile & Stone
Excellent
Excellent service and absolutely stunning tiles. We are delighted. Delivery was quick and great communication.
21 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Nikki,
Thank you for your review. We’re so pleased to hear you’re happy with the tiles and that everything from delivery to communication went smoothly.
We really appreciate your feedback.
Many thanks,
Fayrouz Tile & Stone
Absolutely beautiful tiles for my new…
Absolutely beautiful tiles for my new cloakroom. Bathroom fitter was very impressed with them.
1 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Heather,
Thank you for your review. We’re so pleased to hear the tiles look beautiful in your new cloakroom, and it’s great to know your bathroom fitter was impressed with them as well.
Many thanks,
Fayrouz Tile & Stone
Zellige oyster square Moroccan style tile
Received sample quickly and went on to order the tiles for my bathroom. Really lovely tiles and quick delivery. Great company would definitely use them again!
6 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Christina,
Thank you for your review. We’re pleased to hear the sample helped you make your decision and that the tiles arrived quickly for your bathroom project. It’s great to know you’re happy with them and that the process went smoothly.
We really appreciate your support and would be happy to help again in the future.
Many thanks,
Fayrouz Tile & Stone
Great experience
Great experience, collection in store saved me a fortune & the instore team were amazing
6 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Tom,
Thank you for your review. We’re pleased to hear you had a great experience and that collecting in store worked well for you. It’s also lovely to know the showroom team were so helpful.
Many thanks,
Fayrouz Tile & Stone
Lovely tiles
Lovely tiles. Speedy delivery and well packaged. Perfect!
6 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Karen,
Thank you for your review. We’re pleased to hear the tiles arrived quickly and were well packaged, and that you’re happy with them.
Many thanks,
Fayrouz Tile & Stone
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