YZY Reviews 39

This is the worst online shopping experience I have ever encountered. I placed an order in October 2025 and paid $84. I received my order after 26 weeks!!! They promised 6-13 weeks for footwear. Never had someone answered to any of the emails I’ve sent to them, nor is there any support you’re getting. No shipping details or any updates. Absolutely horrific customer service. Genuinely disappointed, because how can a company, which is that big, not be in the position to help their customers??? Never buying there again.

Order never arrived after 6 months. Support never responded despite repeated attempts. Never received a refund.

Didn’t get my Order. All E-mails get ignored. Nobody should buy here.

Ordered YS-01 slides on 1/21/26 and got ‘em today 1/28/26. I was expecting 6wks….and they feel just as legit as my real ones for 3x cheaper! Legit

Ye's vision is simply ahead of his time. The best brand you can have on the market. It's a go-to website. YZY OVER EVERYTHING

Does not accept exchanges or returns. Does not respond to customer service emails. Will NEVER buy from this company again.

This is the worst online shopping experience I have ever encountered. I placed an order in January 2025 and paid $149 until now no shipping details or any updates. I emailed all the email addresses that’s attached to Yzy (contact, help and legal@yeezy) and no one is getting back to me. All I need is either products or refund but they are saying no refund.

I ordered the goods at the beginning of August and paid by credit card. I have not received an order confirmation or the goods.
How can I contact the company? I do not have an email address. Who can help?

UPDATE September 9:
The pending payments have finally been deleted so everything is fine. I still haven’t gotten a reply, but at least I have my Money back.

August 29
IF ZERO STARS WERE POSSIBLE THEY WOULD GET THAT! I tried to complete a purchase on their website at the beginning of this month, kept getting an error. That ended in two pending payments…. No Order confirmation. I contacted them on the 9th about this issue and today 20 days later haven’t gotten any reply other than the ones they send to everybody apparently. So now I’m paying TWICE for nothing and they are silent. DON’T ORDER! Never experienced such a bad Customer Service. SCAMMERS!

Didn't send my items after waiting double the expected shipping time. At 14 weeks of waiting for an order expected to be 6-8 weeks, I asked for a refund...they then ghosted me. Didn't reply to 4 emails asking. Managed to get a chargeback from my bank.

I have tried to contact them about my order made nearly 8 weeks ago and get no reply. I got a refund from bank and YZY seem to have time to dispute this but no time to let me know when I will receive ,if ever , my order ! Terrible business but I shouldn’t be surprised . Do not order from YZY.com

I ordered a t shirt that came 3 months after ordering. I am currently still waiting for my hoodie and now that the website closed down I can not get an answer from costumer service if I will even get my hoodie… the t shirt was ruined after 2 wash the print was all done … please don’t order here

Bestilte varer tilbake i februar. Forhåndsbetalte toll og merverdiavgift i fraktkostnader. Ble nektet å hentet pakken fra DHL/posten før jeg betalt toll og merverdiavgift på stedet. De hadde ikke mottatt dette fra YZY og be meg sende kvitteringen tilbake til YZY for å få dette tilbakebetalt. YZY bruker måneder på å svare på hver enkelt mail. De klarer ikke å finne ut av noe som helst. De skriver at de må sjekke nærmere og bare haler ut tiden. Totalt uprofesjonelt. Ikke handle her. Bruk pengene dine et annet sted.

After waiting since March and lots of emails, the pods have arrived, I’m happy with the product and fit

Placed an order for family member back in March 2024. After monthly chasing, I am still awaiting delivery.
Emails only get an auto response.
If I could leave a minus score - I would
Worst company I have ever had the displeasure to deal with

I made an order on 24/10/2023, and today, 08/10/2024, I’m still waiting for the order. It will soon be a year since I can’t receive my goods and my money!

Ordered twice, never had an issue. Quality stunning fir the price. This material will last a very long time.

Ordered in Feb. In May, package cleared customs but was never picked up by Royal Mail. I have sent 30 emails to YZY and the staff are an absolute joke, saying gibberish and lies. They will not resend the items, or refund. Extremely annoyed with this diabolical service. Ye should know better. I will never use the site again.

Dont order internationally, waited 5 months. Most unreliable customer support. Also had to pay 30€ extra for delivery even though they guarantee all shipping costs included. Ordered to EU

Been waiting my package for 4 months.
Some items are just missing (2t-shirts)
Recieved some item that doesn’t even exist, it has shape of box t, colour of (черные псы) and it doesn’t even have any letters/logos on it, just a piece of rag.
All the items that arrived are bad quality (polyester) but that’s ok, what can i expect for 20$ Well, i expected for 20$ an item there will be at least these items, doesn’t matter in which quality, but no, items missing and what arrived is bad quality.
Big L for Kanye