Zap! Creatives Reviews 686

I put it in a complicated custom order of wooden pins and they were able to fulfill my order and work within my given deadline. The pins are all very lovely!

Ordered the colored acrylic keychains and I loved them, the colors and image was very vibrant. My only complaint is the sticky covering the company uses to "protect" the front of the keychain during shipping. When I took this off it left a sticky residue and even damaged one of the keychains beyond saving. Other than this I enjoy the company and will use again.

I love working with Zap Creatives, I get a lot of wooden products from them and the quality is always perfect. My only negative is sometimes it takes a really long time for the proof, production and then delivery, so it can be a bit tricky with shop updates or special holidays etc but generally I am super happy with them :)

I was looking for a manufacturer within Europe and found Zap. Even though some friends who had negative experience with them told me not to, I wanted to give them a try. They're Social Media feeds look nice, people seem to be happy in reviews so what could go wrong? … Well.

So I ordered a small batch of acrylic pins to see what will happen. I was warned about the long production time, especially for smaller orders. So it was no big surprise that it took several weeks.

But what came out as a surprise was the quality. I ordered 10 pins, got 13 and ALL of them were broken. The pin needle didn't stick to the back.

So I contacted them for a solution and I made one big mistake: I mentioned that I was trying to glue one of the pins myself to see if that could work. (I was desperate because a con was around the corner.)

So THAT was they're solution: Refunding me not even a full 50% and telling me "Go glue them yourself".

That was such a bummer and I couldn't stop myself from sending them a "Karen"-mail. They came back to my complaint, offering me a 20% discount if I'll order new pins. So I did. (I was still full of hope. Mistakes happen.)

I ordered 25 Pins, got like 27 and 11 of them were broken again. Same issue, the needle came off easily. Again I contacted them, they asked for pictures of the quanity sheet they add to every order (probably hoping that the additional pins would cover the broken ones). On that point I noticed that even the quanity sheet was wrong (it said 28 pins). At least they offered me to either reproduce the broken ones or to refund them. I chose the refund, knowing that the third time wouldn't work out as well and I was tired of it.

Now that I'm a step further with some other manu, I think the problem is the way that they print: They print the white directly on the backside of the acryl without any added protection layer. It seems like the glue, they're using isn't really sticking to the ink, as it probably would to the acryl itself. (Also scratches on the unprotected backside-print will be visible on the front.)

Last month I gave some other manu a go, for acrylic pins as well. They add the print beetween two layers of acryl. The needles are nicely secured, the print is safe from scratching, they took like 3 weeks from sending my files and recieving my order AND they're waaaay cheaper.

Over all I don't get the hype about Zap? Maybe I had some bad luck or something. But I like the technique of others way more.

my pins came out great and arrived quickly + safely packaged! glad I can always rely on Zap for quality products with eco friendly options - so hard to find those elsewhere :-)

Great service and good quality
Order a few things and all of them are great quality and great value. The ordering process is simple and the artwork proof is always great!

Ever since my first order of stickers from Zap, I've been in love. They're smooth, bright, and super high quality. They actually came in (mailed) quicker than I thought. 11/10. Recommend. Will order again. Actually, I already have.

I’ve been using zap creatives for awhile and their products turn out amazing every time!! I’ve never had an issue when it came to the products themselves and they are very consistent with communication. I highly recommend using their services if you wish to produce your own work into things such as charms, pins, etc, because they are very high quality!

They have a very detailed proofing and are trying their best to involve you in every step as best as possible. With a fair pricing and very friendly communication, I can't be more satisfied as a customer. And of course, the quality of my order is nothing short of amazing!

Quality of Zap's stickers is very good! Hence why I keep coming back to order more stickers! Very convenient and always having sales. I only give 4/5 stars because I feel like there must be a lot of demand.

I've been using Zap Creative to make holiday ornaments for a few years and they always turn out beautifully. I use the largest size of wooden charm with a slightly larger loop so that I can tie a ribbon on for ease of hanging. The printing is always crisp and vibrant, the die cutting is perfect and they handle my special request of a larger loop with no issues. I highly recommend this company.

I've been using Zap! a few years now. Most recently, I've been proofing for something a bit more complicated than my usual sticker order (metal pins that leave portions of the metal surface un-glossed, for a raw look) and I'm happy to say that they've been pulling it off flawlessly!
Their communication has been great, especially concerning a metal shortage that happened a month or so ago.

That said, I'm also consistently really impressed with their stickers. They've always been really strong, vibrant, and I've had to routinely have a few designs restocked since they sell so well.

The proofing team have always been great at interpreting my not-so-clear instructions. There's an extra charge for requesting a certain number of proofs, but I've never needed more than 2. Even in cases where I've not provided my own cut lines and gloss/white areas. Basically, their proofing team makes the proofing process exceptionally easy!

I also made a run of large metal pins back in early 2022 that have since nearly sold out - the bright colours and unique materials Zap! uses are stand-out features that tend to be very eye-catching to customers.

However, I can't recommend their bio-resin without mentioning its cons. In my case, it has the strange quality of wanting to stick to some surfaces it stays in contact with long enough (i.e. paper, the plastic window of ita bags, etc.)
I've never had any complaints about this, though. And any grooves left by the surface it was stuck to flatten out after a day or so. Maybe it's marginally less hardened than it should be? (Full disclosure: I know next-to-nothing about resin.)

Basically, it's a very strange material that I'd recommend getting samples for before buying in large amounts. But it's never actually caused me any problems, both as a seller and user of bio-resin pins. And therefore not something I think is justified for omitting a star for.

Rien à dire, à voir avec plus de quantités et une 2 ème commande mais en tout cas cette première commande ne me fait pas regretter mon achat, les explications pour créé son produit très utile et bien expliqué,communication parfaite, le délais (1 mois à peu près c'est ce que à quoi je m'attendais donc pas de soucis et pas étonnée), la qualité est belle j'ai vraiment rien à dire tout est parfais pour moi.

Ce que j'ai commandé : acrylic charm, double side avec un effet gloss sur le devant.

Vinyl stickers - great quality, regular updates about order processing were really useful.

Ordered a sample of a double-sided keychain and they turned out to be the perfect manufacturer to choose! Fast proofing and shipping, will definitely keep using them in the future!

I've used zap twice now and highly recommend them, the customer service is so helpful and you know they take care when looking over your work, the standard shipping time is a little long but you can understand why and they are always in contact if something is delayed, overall can't recommend enough!

For all it's important that the finished product is good (and it is) GETTING there is more important, and the team are GREAT at hand holding you through the process if you need it.

With quick turn around and regular e-mail updates I have very little to complain about!
Will be ordering from them again in the future. :)

Great quality wooden pins, and although there was a delay with production of my order, the customer service team were helpful & responsive.

The wooden charms and keyrings are such great quality they are so worth the wait. Every time I receive an order from Zap Creatives it's like Christmas! My customers totally love everything too and I should definitely order more each time as they sell so fast!

Used this service a lot recently to get merch samples, everything has been really good quality and the staff have been friendly and helpful when answering queries. Will definitely be ordering more form here!