Used for all my ferry bookings last year & were amazing, so this years are booked & trust the service & communication will be just as good
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Lees wat reviewers zeggen
«Εξαιρετική εμπειρία! Η διαδικασία αγοράς εισιτηρίων ήταν πολύ εύκολη και γρήγορη, χωρίς κανένα πρόβλημα. Η εξυπηρέτηση άψογη και όλα λειτούργησαν όπως έπρεπε. Σίγουρα θα την προτιμήσω ξανά.
Έκανα αγορά ακτοπλοϊκών εισιτηρίων για το " εξπρές σκοπελιτης " των μικρών Κυκλάδων. Η συγκεκριμένη εταιρεία δεν προσφέρει δυνατότητα ηλεκτρονικού εισιτηρίου οπότε επέλεξα την zas ferries για τα εισι... Toon meer
Εύκολη πλοήγηση στην ιστοσελίδα.Ενημερωμένη λίστα με δρομολόγια όλων των εταιριών.Έτσι επιλέγεις ευκολότερα την ώρα και τον τύπο θέσης που σε εξυπηρετεί.Επιλογή από διαφορετικές εκπτωσιακές ομάδες εισ... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Selling tickets for 40 years, Zas Ferries isn't just another online ferry website. Founded in all the way back in 1981 on the small Cycladic island of Naxos, we're a small company where our regular customers know us by name. Today we've got two offices in Naxos town and if you ever want to pop in to say hi or have any questions, we look forward to your visit. A couple of years ago we started selling tickets online. But we'll never be a faceless name on the web. We'll continue delivering the personal first class service that we always have - since 1981.
Contactgegevens
Hora Naxos sea front, 84300, Naxos, Griekenland
- 2285 023330
- info@zasferries.com
- zasferries.com
4,7
Uitstekend
296 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Business Class Playground
My partner and I sat in business class, thinking we would be able to rest & relax but it was like a playground. There were multiple sets of children screaming, running around and even playing loudly with a remote control car. We were extremely disappointed that they were allowed to be so disruptive, as we paid extra $, expecting for business class to be a quiet and respectful space.
7 oktober 2025
From Naxos to Heraklea
My trip was just fine but i noticed there was no help by the staff with the arrangement of luggage and people that had to exit at the first stops had trouble exiting on time and of course great difficulty pulling out of the pile theirs.
Also they should STRICTLY advise the drivers not to start the engine before the door is fully open….we couldn’t breathe due to the exhausts while waiting to exit.
24 september 2025
Was okay
The guy was a bit unfriendly but he help to issue the online ticket I bucked bevor via the website.
11 september 2025
Antwoord van Zas Ferries
Hi,
Thank you very much for your review and for booking with Zas Ferries. We’re glad you got the help you needed with your ticket, though we’re sorry if our communication came off as unfriendly.
During the busy summer season, things can get quite hectic, and sometimes our replies may be too dry or brief. We appreciate that this may come across as unfriendly, and we’re genuinely sorry about it. Please accept our apologies. We’re working to improve so that we’re always quick but also friendly - we will do better.
Thank you for your feedback. We hope you’ll still consider Zas Ferries for you next Greek ferry booking!
Best regards,
Zas Tours Support
Reliable
Reliable, easy to book, good service-on all these essential aspects Zas ferries delivered.
5 september 2025
Antwoord van Zas Ferries
Hi,
Thank you so much for your kind review! We’re delighted to hear that you found ZasFerries reliable, easy to book with, and that our service met your expectations in all the important ways.
Your feedback means a lot to us, and we’re always working to make the booking process as smooth and dependable as possible. We look forward to helping you with your next ferry trip!
Best regards,
ZasFerries support
Ευγένεια και εξυπηρέτηση του προσωπικού.
1 september 2025
Antwoord van Zas Ferries
Γεια σας,
Σας ευχαριστούμε πολύ για την όμορφη κριτική σας! Μας χαροποιεί ιδιαίτερα που μείνατε ικανοποιημένοι από την ευγένεια και την εξυπηρέτηση του προσωπικού μας.
Θα χαρούμε να σας εξυπηρετήσουμε ξανά στο επόμενο ακτοπλοϊκό σας ταξίδι!
Με εκτίμηση,
ZasFerries support
Antwoord van Zas Ferries
Hi,
Thank you so much for your kind review! We’re very happy to hear that you found our team polite and helpful. Providing friendly service is always our top priority.
We truly appreciate your feedback and hope to assist you again with your future ferry bookings.
Best regards,
ZasFerries support
Iraklia tickets office for collection of tickets was CLOSED!
The booking on line was good, the ferry itself was good. BUT, we were I instructed to pick up our tickets from Iraklea Port on Wednesday 10th, but the ticket office was not open. In fact it was never open at the port during our 3 day stay there. We had no choice but to have to buy new tickets in the town. This was really stressful for us thinking we would miss the ferry.
9 september 2025
Antwoord van Zas Ferries
Hi,
Thank you so much for your review and for booking with ZasFerries. We’re truly sorry for the stress you experienced when you couldn’t find the ticket office open at Iraklia Port. We understand how worrying that must have been, especially with a ferry to catch.
Unfortunately, the operation of local ticket offices is outside our control. In many cases, the office only opens shortly before the ferry departs, and it’s easy to miss them if you pass by earlier in the day. We’re really sorry this wasn’t clear and that it led to such an anxious situation.
For future reference, the port office or local agency should always be able to print your tickets, so there’s no need to purchase new ones. We know that’s not helpful after the fact, but we want to make sure your next experience is much smoother.
Thank you again for your feedback. Please accept our sincere apologies for the trouble, and if you need any assistance in the future, we’re always here to help.
Best regards,
ZasFerries support
Impeccable service
I purchased a ferry ticket by Zas Ferries' syte, I recieved the voucher, I phoned them to have the e-ticket and in a few minutes I had it by e-mail. That's fantastic. Thank you very much!
31 augustus 2025
Antwoord van Zas Ferries
Hi,
Thank you so much for your wonderful review! We’re thrilled to hear that you found our service impeccable and that everything went smoothly with your e-ticket. Making things easy and fast for our customers is what we aim for, so your feedback means a lot to us.
Thank you again for choosing ZasFerries. We hope to help you with your next ferry trip soon!
Best regards,
ZasFerries support
Difficult journey
1.I closed my tickets Astypalaia to Nisyros online the mail instructions were to go to astypalaia tours to print it. The very "rude person" told us it's not printable...
2. The nisos kalymnos vessel is definitely not the right one for the trip (6 Beaufort). First time, in my life, I had dizziness and confusion from a sea trip.
But the crew was very polite and ready to help.
8 september 2025
Antwoord van Zas Ferries
Hi,
Thank you for your review and for booking with ZasFerries. We’re very sorry for the difficulties you experienced during your trip. We understand how frustrating it must have been to be told your ticket couldn’t be printed and to face rough seas as well.
Unfortunately, the printing of tickets and the operation of the local agencies are outside our direct control. Sometimes ticket agencies or small ferry companies may have their own procedures and processes. We're truly sorry for any difficulty you experienced but we're glad you go to travel in the end.
Regarding the vessel and the sea conditions, we know how uncomfortable those strong winds can make a journey. The ferry companies determine the vessels and routes, and the weather is sadly beyond everyone’s control. We’re glad to hear, at least, that the crew was polite and helpful.
Thank you again for your feedback. We always want to improve the information we give to our customers and we’re sorry your experience was anything less than smooth. If you ever need help in the future, please don’t hesitate to reach out to us.
Best regards,
ZasFerries support
Excellent service
26 augustus 2025
Antwoord van Zas Ferries
Hi,
Thank you so much for your kind review! We’re delighted to hear that you found our service excellent. Your feedback is truly appreciated and motivates us to keep doing our best.
We look forward to helping you with your future ferry bookings.
Best regards,
ZasFerries support
Antwoord van Zas Ferries
Hi,
Thank you for your kind review! We’re very happy to hear you found our service good—it’s always our goal to make the booking process smooth and straightforward.
We truly appreciate your feedback and hope to assist you again for your future ferry travels.
Best regards,
ZasFerries support
More often routes
I wish it had routes from Kissamos to Gytheio more often and all year round.
29 juli 2025
Antwoord van Zas Ferries
Hi,
Thank you for your review. We completely understand your wish for more frequent routes from Kissamos to Gytheio throughout the year. However, the scheduling of ferry routes is decided by the ferry companies themselves and is beyond our control.
What we can promise is that whenever a route is available, you’ll always be able to find and book it through ZasFerries.com.
Thank you once again for using our service, and we hope to assist you with your future ferry bookings.
Best regards,
ZasFerries support
Antwoord van Zas Ferries
Hi,
Thank you for your kind review! We’re delighted to hear that you found our service competent and trustworthy, and that you are very satisfied with your booking experience.
Your feedback means a lot to us, and we look forward to helping you with your future ferry travels.
Best regards,
ZasFerries suppor
very fast answering per emial if you…
very fast answering per emial if you have some trouble with booking
25 juli 2025
Antwoord van Zas Ferries
Hi,
Thank you for your kind review! We’re very pleased to hear that you found our email support quick and helpful when you had trouble with your booking. Providing fast and clear assistance is always a priority for us.
We truly appreciate your feedback and look forward to helping you again with your future ferry bookings.
Best regards,
ZasFerries support
Booking our ferry travel made eay
Booking our ferry travel was pleasurable as they make their sight easy to understand and easy to navigate. We will definitely be booking here again.
26 juni 2025
Antwoord van Zas Ferries
Hi,
Thank you for your wonderful review! We’re delighted to hear that you found our website easy to navigate and that booking your ferry travel was a smooth experience.
We truly appreciate your kind words and look forward to welcoming you back for your next ferry booking.
Best regards,
ZasFerries support
Antwoord van Zas Ferries
Here’s a reply in Greek, keeping the same polite and professional style:
---
Γεια σας,
Σας ευχαριστούμε πολύ για την όμορφη κριτική σας! Χαιρόμαστε ιδιαίτερα που μείνατε ικανοποιημένοι από την εξυπηρέτησή μας και εκτιμούμε τα καλά σας λόγια.
Ελπίζουμε να σας εξυπηρετήσουμε ξανά σύντομα για τα επόμενα ακτοπλοϊκά σας ταξίδια.
Με εκτίμηση,
ZasFerries support
For me, better buy in person.
I didn't realize I had to print the ticket until after the purchase. This was a problem for me as I don't carry a printer in my pocket. I also had a problem to get a credit card accepted. Other than that, the online purchase was OK. But for me easier to buy a ticket in person.
2 juni 2025
Antwoord van Zas Ferries
Hi,
Thank you for your review! We're glad you found the crew of your ferry company helpful and appreciated the fresh, modern interior. However, please consider changing your review to reflect your experience of Zas Ferries and not your ferry company.
Thank you and we hope that you might consider booking with us again.
Best regards,
ZasFerries support
I'Improved experience
I've had a very good experience buying ferry tickets, and the price is exactly as advertised; they don't charge anything. What I don't like is that they don't issue the ticket and you have to go to the ticket office to pick it up. On top of that, the email says that if you go to the ticket office to pick it up, they might charge you for the processing. I don't understand why they don't send you electronic tickets these days. When I've had to take a ferry where other companies offer the same price, I've preferred to take it with other companies that send the ticket to your email right away.
1 juni 2025
Antwoord van Zas Ferries
Hi,
Thanks for your booking and thanks for taking the time to write this review. We completely understand how you feel about e-tickets. However, whether a ferry company works with e-tickets is beyond our control. What we can say is that whenever a company does offer this service, so do we. However, some smaller companies still haven't made this transition yet.
Thank you once again for your booking and we hope that you might use our service again in the future.
Best regards,
Zas Ferries support
I emailed the office and received a…
I emailed the office and received a very prompt reply. They sorted my query very quickly, thank you 🤩
29 mei 2025
Antwoord van Zas Ferries
Hi,
Thank you for your kind words! We're really pleased to hear our team responded promptly and resolved your query quickly. We're always here to help make your travel experience as smooth as possible.
Best regards,
ZasFerries support
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