The receptionist was very helpful , we bought our tickets from the web site but the office printed them out and we were also able to leave our cases for a few hours.
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Lees wat reviewers zeggen
Έκανα αγορά ακτοπλοϊκών εισιτηρίων για το " εξπρές σκοπελιτης " των μικρών Κυκλάδων. Η συγκεκριμένη εταιρεία δεν προσφέρει δυνατότητα ηλεκτρονικού εισιτηρίου οπότε επέλεξα την zas ferries για τα εισι... Toon meer
It was as expected. I bit of delay but not much. The ferry was a bit messy in the area I sat it was dirty. But otherwise I don’t have any complaints. It was efficient, took me where I wanted which i... Toon meer
Ferries run pretty much on time, and prices are very reasonable. Tickets were easy to book online. The boats are clean and spacious, the bar serves great coffee, and they even have escalators up from... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Selling tickets for 40 years, Zas Ferries isn't just another online ferry website. Founded in all the way back in 1981 on the small Cycladic island of Naxos, we're a small company where our regular customers know us by name. Today we've got two offices in Naxos town and if you ever want to pop in to say hi or have any questions, we look forward to your visit. A couple of years ago we started selling tickets online. But we'll never be a faceless name on the web. We'll continue delivering the personal first class service that we always have - since 1981.
Contactgegevens
Hora Naxos sea front, 84300, Naxos, Griekenland
- 2285 023330
- info@zasferries.com
- zasferries.com
4,6
Uitstekend
320 reviews
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The booking experience was easy and…
The booking experience was easy and straightforward!
1 september 2024
Πολύ καλή εξυπηρέτηση
Μου έστειλαν αμέσως, αφού του απέστειλα μέιλ τα boarding passes. Εύχρηστο το site.
25 augustus 2024
Email Confirmation not sent
I never received an email confirming my tickets. Luckily I took a screenshot of the reservation. As advised I took it to the ticket agent in Sikinos who told me to use the screenshots to board. As it was a little blurry, it was very difficult for your staff to read.
28 augustus 2024
Antwoord van Zas Ferries
Hi,
Thank you for using Zasferries.com and thank you for taking the time to write this review.
We would like to offer our full and genuine apologies that you didn't receive your email confirmation. As I'm sure you know, this can happen with any service and we always suggest checking your junk or spam folder. We certainly would have looked further into the issue and re-sent the ticket (or used a different email address) if you had contacted us.
Upon further checking, however, there is the possibility that your email service is not working properly. We notice that you are using a custom domain and therefore we might suggest you reach out to your webmaster to take a look.
We used two email verification platforms and both reported issues:
Server status:
Invalid
MX records are not present for the domain, or we cannot connect to the SMTP server.
Email status:
Invalid
This email address can't receive emails.
Of course, we can't be 100% sure - but based on the above we would kindly advise you to look into this issue as you might miss other vital emails if you are relying on this service.
Thank you very much and we hope that you might still consider using Zasferries.com in future for your ferry ticketing needs.
Best regards,
ZasFerries support
Immediate assistance when I needed a…
Immediate assistance when I needed a change for my return tickets
1 augustus 2024
Όλα καλα τελεια
30 juli 2024
Είμαι ελληνίδα πολίτης η οποία…
Είμαι ελληνίδα πολίτης η οποία σπουδάζει στο εξωτερικό. Όταν πήρα το πλοίο από Πειραιά στο Πόρο και έλεγξαν τη φοιτητική κάρτα εξωτερικού τη δέχτηκαν. Από Πόρο στο Πειραιά αρνήθηκαν τη φοιτητή κάρτα. Ο κύριος ήταν αγενής και δε δέχτηκε καν να ακούσει τα επιχειρήματα μου. Δεν είναι σωστό ο ένας εργαζόμενος να λέει κάτι άλλο και ο άλλος κάτι άλλο. Να υπάρχουν οι ίδιοι κανόνες για όλους για να ξέρουν και οι επιβάτες τι ισχύει! Είναι απλά απαράδεκτο!
8 augustus 2024
Antwoord van Zas Ferries
Αγαπητέ/ή κύριε/κυρία,
Σας ευχαριστούμε πολύ που γράψατε αυτή την κριτική. Λυπούμαστε ειλικρινά για ό,τι συνέβη. Μπορούμε πλήρως να κατανοήσουμε και να συμμεριστούμε την αγανάκτησή σας. Λυπούμαστε που είχατε αυτή την εμπειρία. Ωστόσο, η καταγγελία σας αφορά την εταιρεία πλοίων σας (Saronic Ferries). Θα ήμασταν ευγνώμονες αν μπορούσατε να αλλάξετε την κριτική και τη βαθμολογία σας ώστε να αντικατοπτρίζουν την εμπειρία σας με το ZasFerries.com (ήταν η διαδικασία κράτησης εύκολη κ.λπ.).
Σας ευχαριστούμε πολύ που χρησιμοποιήσατε το ZasFerries.com.
Με εκτίμηση,
Υποστήριξη Zas Ferries
Easy ticket purchase
Buying the ticket was really easy
I couldn't find a ticket for a 2m motorbike at any local tourist office in Mykonos. Let me remind you that the boat passes once a week
1 augustus 2024
Antwoord van Zas Ferries
Hi,
Thank you very much for this review. We really appreciate it. We're glad that you were able to book online easily with us and we hope that you might consider using ZasFerries.com for your next booking.
Thank you once again,
ZasFerries support
Antwoord van Zas Ferries
Hi,
Thank you for your review, we can presume that you are writing about your ferry company? That it arrived late. If this is the case we would like to kindly ask you to change your review and score to reflect your booking experience with ZasFerries.com and not your experience on the ferry company.
Thank you very much,
ZasFerries support
Antwoord van Zas Ferries
Σας ευχαριστούμε πολύ για την κριτική σας και τα θετικά σας σχόλια! Είμαστε ιδιαίτερα χαρούμενοι που μείνατε ικανοποιημένος/η με την καθαριότητα και τη γρήγορη επιβίβαση. Η ικανοποίησή σας είναι για εμάς η καλύτερη ανταμοιβή.
Σας ευχαριστούμε που επιλέξατε το ZasFerries.com για το ταξίδι σας και ελπίζουμε να σας εξυπηρετήσουμε ξανά στο μέλλον.
Με εκτίμηση,
Υποστήριξη Zas Ferries
Can't get my ticket
I am in Iraklia and the Agency there say they can't print my ticket for the ferry tomorrow, "just go to the port". Fortunately I have printed out the confirmation email. I hope this is OK but these days you shouldn't sell online ferry routes where you can't issue an e-ticket or a scannable PDF from the ferry company.
I walked past your office in Naxos yesterday and if I'd known I'd have gone in and asked you to print it!
29 juli 2024
Review zonder uitnodiging
Antwoord van Zas Ferries
Hi,
We hope that you managed to travel okay without a printed ticket - on ferry small islands like Iraklia they may have more informal systems for travelling. You did the right thing by going to an agency and if they said you were okay to travel then we presume that this is how things operate there. However, this is not normally the case.
Regarding your general point that companies should not sell tickets that are not e-tickets online, we completely sympathize and agree with this sentiment. However, it is the ferry companies themselves that must decide whether they want to work electronically or not. And unfortunately in Greece there are still many companies that don't offer e-tickets (either directly or with their booking partners). If a company provides e-tickets we mention this very clearly on our website so that our customers have the full information when booking and for all companies that offer e-tickets we also allow e-ticket booking on our website.
Thank you once again for your booking and thank you for taking the time to write this review with your thoughts - we very much appreciate it. We hope that you might consider using ZasFerries.com in future too.
Best regards,
Zas Ferries support
Günstig und gut!
Günstig, hilfsbereite Mitarbeiter, sehr gute Suchmaschine! Alles in allem super!!!
27 juni 2024
Antwoord van Zas Ferries
Hi,
Vielen Dank für Ihr positives Feedback!
Wir freuen uns sehr zu hören, dass Sie unseren Service günstig finden und mit unseren hilfsbereiten Mitarbeitern sowie unserer sehr guten Suchmaschine zufrieden sind. Ihre Zufriedenheit hat für uns oberste Priorität, und es freut uns, dass wir Ihre Erwartungen erfüllen konnten.
Wir hoffen, dass Sie in Zukunft wieder ZasFerries.com in Betracht ziehen.
Mit freundlichen Grüßen,
Zas Ferries Kundenservice
Antwoord van Zas Ferries
Γειά σας,
Σας ευχαριστούμε πολύ για τα θετικά σας σχόλια!
Είμαστε πολύ χαρούμενοι που ακούσαμε ότι ανταποκριθήκαμε αμέσως σε ό,τι ζητήσατε και ότι βρήκατε την εξυπηρέτησή μας εξαιρετικά αποτελεσματική. Η ικανοποίησή σας είναι η πρώτη μας προτεραιότητα και είμαστε ευτυχείς που καταφέραμε να ανταποκριθούμε στις προσδοκίες σας.
Ελπίζουμε να εξετάσετε ξανά τη χρήση του ZasFerries.com στο μέλλον.
Με εκτίμηση,
Υποστήριξη Zas Ferries
Antwoord van Zas Ferries
Hi,
Thank you for your excellent feedback!
We're delighted to hear that you found the purchasing process easy and quick. Your satisfaction is our top priority, and it's great to know we could meet your expectations.
We hope you might consider using ZasFerries.com again.
Best regards,
Zas Ferries Support
Easy, secure & low price services
Have both physical and online experience with the company.
Incredibly helpful and kind staff.
Booking tickets online was quick,easy and secure but also the final price was lowest than booking directly even from the shipping company.
Will definitely use it again!
5 juli 2024
Review zonder uitnodiging
Antwoord van Zas Ferries
Hi,
Thank you for your wonderful feedback!
We're thrilled to hear that you had a positive experience with both our physical and online services. It's great to know that you found our staff incredibly helpful and kind. We're also glad that booking tickets online was quick, easy, and secure, and that you appreciated our competitive pricing.
We look forward to serving you again in the future!
Best regards,
Zas Ferries Support
Easy online purchase
Easy online purchase and ferry schedules. E-ticket issued immediately & ferry schedule updates for delays is all very convenient
25 juni 2024
Antwoord van Zas Ferries
Hi,
Thank you for your positive feedback!
We're pleased to hear that you found the online purchase process easy and convenient. It's great to know that our e-ticket system and timely ferry schedule updates for delays added to your positive experience.
We hope you might consider using ZasFerries.com again.
Best regards,
Zas Ferries Support
Antwoord van Zas Ferries
Γειά σας,
Σας ευχαριστούμε πολύ για τα θετικά σας σχόλια!
Είμαστε πολύ χαρούμενοι που βρήκατε την εξυπηρέτησή μας και την επικοινωνία μας πολύ καλή. Η ικανοποίησή σας είναι η πρώτη μας προτεραιότητα.
Ελπίζουμε να εξετάσετε ξανά τη χρήση του ZasFerries.com στο μέλλον.
Με εκτίμηση,
Υποστήριξη Zas Ferries
Great company had a mix up with…
Great company had a mix up with purchase and was sorted out very efficiently
excellent
1 juni 2024
Antwoord van Zas Ferries
Hi Paul,
Thank you so much for your kind words and positive review! We're delighted to hear that you had a great experience with us. We apologize for the mix-up with your purchase, but we're glad we could resolve it efficiently for you.
Your satisfaction is our top priority, and we're thrilled to know we met your expectations.
Best regards,
The Zas Ferries Support Team
Great customer service
Very good online booking system, competitive prices and excellent customer support who assisted me in obtaining electronic versions of the tickets. Highly recommended.
25 mei 2024
Antwoord van Zas Ferries
Hello,
Thank you so much for your kind review. We are delighted to hear that you found our online booking system efficient and our prices competitive. It’s especially rewarding to know that our customer support team could assist you effectively in obtaining your electronic tickets.
We appreciate your recommendation and look forward to serving you again in the future.
Best regards,
The Zas Ferries Support Team
Service au top du top
Service au top du top...très rapide pour répondre à vos questions
Personnel très pro et sympathique
Site réservation très simple à utiliser
1 juni 2024
Antwoord van Zas Ferries
Bonjour,
Nous vous remercions sincèrement pour votre avis élogieux. Nous sommes ravis d'apprendre que notre service rapide et notre personnel professionnel et sympathique ont répondu à vos attentes. Votre satisfaction est notre priorité, et vos commentaires nous encouragent à continuer à offrir un service de qualité.
Nous sommes également heureux que vous ayez trouvé notre site de réservation simple et facile à utiliser. Merci encore pour votre confiance et à bientôt sur Zas Ferries!
Cordialement,
L'équipe de support Zas Ferries
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