The receptionist was very helpful , we bought our tickets from the web site but the office printed them out and we were also able to leave our cases for a few hours.
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Έκανα αγορά ακτοπλοϊκών εισιτηρίων για το " εξπρές σκοπελιτης " των μικρών Κυκλάδων. Η συγκεκριμένη εταιρεία δεν προσφέρει δυνατότητα ηλεκτρονικού εισιτηρίου οπότε επέλεξα την zas ferries για τα εισι... Toon meer
It was as expected. I bit of delay but not much. The ferry was a bit messy in the area I sat it was dirty. But otherwise I don’t have any complaints. It was efficient, took me where I wanted which i... Toon meer
Ferries run pretty much on time, and prices are very reasonable. Tickets were easy to book online. The boats are clean and spacious, the bar serves great coffee, and they even have escalators up from... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Selling tickets for 40 years, Zas Ferries isn't just another online ferry website. Founded in all the way back in 1981 on the small Cycladic island of Naxos, we're a small company where our regular customers know us by name. Today we've got two offices in Naxos town and if you ever want to pop in to say hi or have any questions, we look forward to your visit. A couple of years ago we started selling tickets online. But we'll never be a faceless name on the web. We'll continue delivering the personal first class service that we always have - since 1981.
Contactgegevens
Hora Naxos sea front, 84300, Naxos, Griekenland
- 2285 023330
- info@zasferries.com
- zasferries.com
4,6
Uitstekend
320 reviews
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Booking OK but no e-ticket with necessary code
Booking a ferry crossing (Astakós-Itháki) went well. But because we did not get an e-ticket with the necessary code, we had to plan an extra visit to your local agent to get the final ticket, as prescribed in the confirmation. However, 13th June, at the site in Astakós - after queueing - the local agent refused to print a ticket with code: "just go to the ferry with your confirmation". That didn't make things easier, as the ferry people kept the confirmation, which was just our print of the confirmation e-mail (incl. return crossing) and our only document. The only peace of paper we had left was a piece of page 2 (which I had teared off to be sure to have left at least sómething), with (fortunately) our names. So on the island we had to go urgently to your agent in Vathí. Fortunately we arrived on a Thursday afternoon, so we could go to the agency on Friday morning, as the office is only open on weekday mornings. And again they refused to print a code. Starting from our names they looked up our booking number and wrote it by hand (!) on that little piece of paper. Sunday morning the ferry people did not make any difficulties, so we could enjoy a smooth crossing. We advise Zas Ferries to inform if it is still necessary to send people to the local offices. Just make sure to have separate printed confirmations for departure en return crossings to hand over to the ferry people.
31 mei 2024
Antwoord van Zas Ferries
Hi,
Thank you for booking with us and thank you for taking the time to write this kind review. Unfortunately, the company you booked with (Ionian Pelagos) does not offer e-tickets yet.
The situation you describe with the agency refusing to print the tickets is very strange. We have never heard of anything like that happening before. You cannot board a ferry with just a number. This should not be allowed. The agencies we mention on our tickets are not "our" agencies but just the designated agencies for that ferry company on the island.
All we can think is that on a very small island things may be more laissez-faire but this is still very strange. We're very sorry about what happened here and we understand how frustrating this must have been. However, the fault lies with the agency. We will be contacting the ferry company to understand the situation better and to ask how and why their agencies are just writing numbers on pieces of paper rather than printing tickets.
We're glad however, that things worked out okay in the end. We thank you once again for your booking and we hope you might consider us again in the future.
Best regards
Zas Ferries support
Antwoord van Zas Ferries
Hello,
Thank you for your positive review. We are glad to hear that everything met your expectations and that you enjoyed great service on board.
We appreciate your feedback and look forward to welcoming you again soon.
Best regards,
The Zas Ferries Support Team
I went through the process of booking…
I went through the process of booking Ferry tickets but did NOT click “Pay” for the transaction.
This unauthorised payment was taken from my account, my bank are taking steps to dispute the transaction and seeking a refund.
2 mei 2024
Antwoord van Zas Ferries
Hi,
Thank you for trying to book with us and we're sorry that you find yourself in this situation. We can truly sympathize. However, by the time you got in contact with us, the ferry that you had booked had already sailed (you had booked for the next day) so there was nothing we could do in terms of getting your money back. Something we would have liked to have done.
The situation you describe regarding not pressing "Pay" did not occur (technically and legally it's impossible), however we can appreciate that when you are hurried and making travel plans (and possibly multi-tasking) it's easy to make mistakes.
To be clear, our payments occur directly with the bank we work with (Alpha Bank - Greece's third largest bank established in 1918). With their system, you would have had to input your credit or debit card details, press "Pay" and then confirm the payment (normally on your phone) through the 3D secure system. There is simply no way to pay without doing these things on the Alpha Bank system.
If you wish to continue with your refund request we would kindly suggest contacting the ferry company involved telling them that you entered the wrong dates. They may have some sympathy and offer you a partial refund. This has happened in the past. But as the ferry has sailed, we can't guarantee anything or have any influence over this. It us up to their discretion.
We're very sorry once again for the situation you find yourself in and would like to thank you once again for using our services. We hope that you might consider booking with us again. If you do pursue the matter with the ferry companies, we wish you the best of luck.
Best regards
Zas Ferries support
Purchasing On-line tickets
I have no problems/issues during the process of purchasing our tickets online.
Thanks!
26 april 2024
Antwoord van Zas Ferries
Hello,
Thank you for your feedback. We are pleased to hear that you had a smooth and hassle-free experience purchasing your tickets online.
We appreciate your business and hope to serve you again in the future.
Best regards,
The Zas Ferries Support Team
Очень помогла поддержка
Очень помогла поддержка, возникшую проблему с билетами решили в течении 5 минут, спасибо! :)
1 mei 2024
Antwoord van Zas Ferries
Здравствуйте,
Большое спасибо за ваш отзыв. Мы рады слышать, что наша служба поддержки смогла оперативно решить вашу проблему с билетами всего за 5 минут.
Благодарим вас за доверие и будем рады помочь вам снова в будущем.
С уважением,
Команда поддержки Zas Ferries
Very kind crew and the services with…
Very kind crew and the services with the tickets was excellent.
30 april 2024
Antwoord van Zas Ferries
Hello,
Thank you for your kind review. We are delighted to hear that you found our ticket services excellent. We are also pleased that you had a positive experience on board.
We appreciate your feedback and look forward to serving you again.
Best regards,
The Zas Ferries Support Team
Antwoord van Zas Ferries
Hello,
Thank you for your kind review. We are pleased to hear that you found our service easy and customer-friendly.
We appreciate your feedback and hope that you might use ZasFerries.com again in the future.
Best regards,
The Zas Ferries Support Team
Antwoord van Zas Ferries
Hello,
Thank you for your kind review. We are glad to hear that you had a positive experience with the people you interacted with.
We appreciate your feedback and look forward to assisting you with your future bookings on ZasFerries.com.
Best regards,
The Zas Ferries Support Team
excellent !!!!!
4 april 2024
Antwoord van Zas Ferries
Hello,
Thank you for your enthusiastic review! We're thrilled to hear that you had an excellent experience.
We appreciate your feedback and hope to see you again on ZasFerries.com.
Best regards,
The Zas Ferries Support Team
Εξυπηρετικη κ αμεση μου αλλαξαν τ…
Εξυπηρετικη κ αμεση μου αλλαξαν τ εισιτηρια της επιστροφης μας ,φιλικοι μ τ ζωα!Θα τους συστησω σιγουρα
7 april 2024
Antwoord van Zas Ferries
Γεια σας,
Σας ευχαριστούμε θερμά για τα καλά σας λόγια. Χαιρόμαστε που βρήκατε την εξυπηρέτησή μας άμεση και αποτελεσματική στην αλλαγή των εισιτηρίων σας. Είναι υπέροχο να ακούμε ότι είμαστε φιλικοί με τα ζώα σας.
Εκτιμούμε την εμπιστοσύνη σας και ανυπομονούμε να σας εξυπηρετήσουμε ξανά στο μέλλον.
Με εκτίμηση,
Η ομάδα υποστήριξης της Zas Ferries
I booked ferry tickets on Zas Ferries
I booked ferry tickets on Zas Ferries.
Also exchanged emails with them with my questions, which were mostly answered.
2 april 2024
Antwoord van Zas Ferries
Hello,
Thank you for your review. We're glad to hear that you successfully booked your ferry tickets on Zas Ferries and that our team was able to address most of your questions.
We appreciate your feedback and hope to assist you again on ZasFerries.com in the future.
Best regards,
The Zas Ferries Support Team
Super follow-up
Super follow-up, reliable and quick feedback, we always book our tickets for ferry’s with Zas.
24 maart 2024
Antwoord van Zas Ferries
Hello,
Thank you for your wonderful review. We're delighted to hear that you found our follow-up reliable and our feedback quick. It's fantastic to know that you always choose Zas Ferries for your ticket bookings.
We truly appreciate your continued trust and loyalty. We look forward to serving you again soon!
Best regards,
The Zas Ferries Support Team
Great
Even not booking all the ferrie tickets that i wanted at first. In less than 24 hours got me everything i needed.
25 maart 2024
Antwoord van Zas Ferries
Hello,
Thank you for your great review. We're pleased to hear that, even though you couldn't book all the ferry tickets initially, we were able to get everything you needed within 24 hours.
We appreciate your feedback and look forward to assisting you with your future bookings on ZasFerries.com.
Best regards,
The Zas Ferries Support Team
Antwoord van Zas Ferries
Bonjour,
Merci beaucoup pour votre avis positif. Nous sommes ravis d'apprendre que tout s'est bien passé. Bravo à vous aussi!
Nous apprécions votre retour et espérons vous servir à nouveau bientôt sur ZasFerries.com.
Cordialement,
L'équipe de support Zas Ferries
Fast response and helpful service
29 maart 2024
Antwoord van Zas Ferries
Hello,
Thank you for your review. We're glad to hear that you received a fast response and found our service helpful.
We appreciate your feedback and look forward to assisting you again on ZasFerries.com.
Best regards,
The Zas Ferries Support Team
Antwoord van Zas Ferries
Thank you for taking the time to write this review. We really appreciate it but would love to know what we could do to earn five stars! :)
Antwoord van Zas Ferries
Σας ευχαριστούμε πολύ για αυτήν την ευγενική κριτική
Easy to find the route and then to book.
1 maart 2024
Antwoord van Zas Ferries
Thank you. We're glad to hear it was easy for you to book. Thank you for taking the time to write this review :)
So Far, So Good
So far, so good. Easy to use booking system and very prompt reaction to my query via email.
29 februari 2024
Antwoord van Zas Ferries
Thank you very much for taking the time to write this kind review!
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