Zas Ferries  Reviews 

Antwoord van Zas Ferries

Geüpdatet op 30 aug 2023

Dear Mr Da Silva,

Thank you for your review. We can assure you that we in no way scammed you or tried to scam you. We're very sorry we didn't meet your expectations and we would of course like to offer our sincere and full apologies - we wanted to help you but we clearly failed in this instance. We're sorry.

To be clear, we only make a small commission on individual ticket sales - which in this case would have been a few euros. Nothing more. It simply doesn't make logical sense that we could be running a "scam" or would try to force a sale for a few euros.

We tried our very best to help you, as we do all our customers, but in this case we weren't aware of a small local ferry service offering a direct route that doesn't offer online sales (on our site or others). The ferry company you booked with: Levante Ferries were also not aware of the existence of this small local ferry service when we contacted them on your behalf. We're sorry we didn't have this information to provide you. We try to be aware of all routes (even small local ones ) but here we simply didn't know.

Regarding the refund, you asked for a refund only after your travel date and normally it is not possible to get a refund in these circumstances. We're very glad that Levante agreed to make an exception here to give back 50% - we sent this refund to your account on their instruction.

We hope you can understand and might consider using our services in the future. Once again we're truly very sorry and it was never our intention to trick or scam you in any way.

Thank you and we wish you nothing but the best.

The Zas Ferries team

Antwoord van Zas Ferries

Geüpdatet op 4 aug 2023

Hi,

We're very sorry that you had such a poor experience with your ferry company (Ionian P Lines). You have our every sympathy.

However, we have asked you to write a review of your booking experience with Zasferries.com and not your ferry company. The poor communication and rude staff you mention in your title were not from Zasferries.com.

We would kindly ask you to edit your review to reflect your booking experience online with Zasferries.com and not your travel experience for which we have no control and are not responsible.

It is the ferry company's responsibility to tell you if your ferry is cancelled. The phone call you got was from them. Any rudeness you experienced was from the ferry company.

If you wish to write an online review of your ferry company you can do so here:
https://www.tripadvisor.com/Attraction_Review-g635865-d11726476-Reviews-Ionion_Pelagos_Lines-Agios_Nikolaos_Volimes_Zakynthos_Ionian_Islands.html

Thank you once again for booking with Zasferries.com and once again we're very sorry that the ferry company let you down here.

We will be contacting them personally at the highest level to express our anger at their performance.

The Zas Ferries team

Update:

Thank you for updating the wording of your review that booking was easy. If you wish to change the score to reflect your booking experience that would also be appreciated. Of course, this is up to you and we don't want to pressure you in any way.

Thank you for your booking and once again we're incredibly sorry that your sailing experience didn't go according to plan.

Antwoord van Zas Ferries

2 aug 2023

Hi,

Thanks for this review and using Zasferries.com. However, you have written about your ferry travel which we have no control over. We would be grateful if you could edit your review to reflect your booking experience with Zasferries.com and not the ferry company you sailed with.

Thank you,
The Zas Ferries team

Antwoord van Zas Ferries

Geüpdatet op 12 jul 2023

Hi,

Thank you very much for booking with Zas Ferries, as a new and small online agency (despite being a local agency here in Naxos for 41 years) we really appreciate your business.

Unfortunately, it appears in this case that while the company (Seajets) do offer e-tickets via a web check in facility you waited too long before attempting the web check in. As is stated on the check in page, you must check in no less than 2 hours before the sailing (in other words, not at the last minute). In the end you had to pay 1 or 2 euros to have a physical ticket printed.

We appreciate your frustration and that you must have felt some pressure when the web check-in didn't work. We also fully appreciate that this information could be made clearer both on our tickets and on the company's page. We'll work on making it more clear now.

Once again, we're truly sorry for any inconvenience and we we hope that the rest of your vacation went well. We also hope that you might consider booking with us again.

Thank you,
The Zas Ferries team

Antwoord van Zas Ferries

7 jun 2023

Hi,

Could you please edit this review to reflect your opinion of Zasferries.com (the booking experience) rather than your ferry company?

Naturally, we're sorry to hear that your travel experience was not to your satisfaction. We would kindly ask you to write a review on the respective page for your ferry company. But your experience on board is beyond our control.

Thank you,
The Zas Ferries team

Antwoord van Zas Ferries

31 mei 2023

Thank you very much for this very kind review. We're glad Elisavet was able to help you with your changing travel plans. As a small agency we are able to offer this level of personal care, when other agencies (or even the ferry companies) cannot.

Antwoord van Zas Ferries

Geüpdatet op 31 mei 2023

Hello Brian,

Thank you very much for your review. We're very sorry for any inconvenience caused.

Unfortunately, for a few hours we had a problem with emails not being delivered. We fixed the issue and you received your tickets in your email with our help. You informed us of the issue in the afternoon when we were out of office but you had an answer the next day. Also in the email we sent you, we had all the information about the pick-up points.

Thank you again for your booking with Zasferries.com and once again we're very sorry for any difficulty we may have caused.