Zas Tours Reviews 

220
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

Εξαιρετική εμπειρία! Με το ταχύπλοο Kerras Cruises φθάσαμε από Νάξο σε 1,30 ώρα στο Πάνω Κουφονήσι. Παρόλο που δεν πήραμε πάλι καραβάκι από το λιμάνι στο Πάνω Κουφονήσι για να πάμε στις άλλες παραλίες... Toon meer

Beoordeeld met 5 van de 5 sterren

Our family had an amazing experience with ZAS Tours! The driver was waiting for us right where we arrived at the port. The booking was for our children to go go-karting, and they absolutely loved it a... Toon meer

Beoordeeld met 5 van de 5 sterren

It was an incredible experience!!Vasilis the captain and Ekavi, our guide, were very helpful. First, we walked up to the volcano and Ekavi was explaining us it’s history and how it was created. Then w... Toon meer

Beoordeeld met 4 van de 5 sterren

Easy booking online. Cruise was as advertised- well catered, small group size and nice relaxing day out. Unfortunately the first booked date was cancelled due to bad weather. We were informed and re... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reisbureau
  2. Rondvaartbedrijf
  3. Busreisorganisatie
  4. Organisator van sightseeingtours
  5. Excursiebedrijf
  6. Reiszoekmachine

Geschreven door het bedrijf

Make the most of your vacation in Greece with Zas Tours. Book activities, island excursions, cooking lessons, private catamaran cruises and much more simply and easily with instant availability. With 41 years experience and two offices on the island of Naxos we have a reputation for great service.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

220 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(220)

26 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Santa Maria at Sea!!!!

Maria at Zas was great. She took the time to explain to me our options and when I came back the next day she helped the 8 of us book our partially private catamaran cruise around Paros, Rina Cave and Naxos.
We took the Santa Maria and the Captain and skipper were great. They honestly explain where our course was taking us based on weather conditions. Offered to let my 2 small grand kids a cabin to nap in. The food and drinks were fresh and tasty.
I definitely recommend the trip to really enjoy a stress free day.

15 augustus 2022
Review zonder uitnodiging
Logo Zas Tours

Antwoord van Zas Tours

Hi,

Thank you for sharing your experience! We're thrilled to hear that Maria was so helpful in arranging your catamaran cruise around Paros, Rina Cave, and Naxos for you and your group of eight. It's wonderful that the Captain and skipper of the Santa Maria provided clear explanations and accommodated your small grandkids with a nap cabin. We're delighted that you enjoyed the fresh and tasty food and drinks onboard.

We hope you might consider using ZasTours.com again in the future.

Best regards,
The Zas Tour Team

Beoordeeld met 5 van de 5 sterren

It was just perfect

It was just perfect! The staff is extremely friendly. We would do this again

11 augustus 2022
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Antwoord van Zas Tours

Hi,

Thanks for your great review. We're happythat you had a great time.

We hope that you might consider using our services again in the future.

Best regards,
The Zas Tours Team

Beoordeeld met 5 van de 5 sterren

Bon circuit

Bon circuit. Delos vaut vraiment le voyage.
Mykonos Est bien à voir une fois.
L agence est très pro y compris par internet. Nous avons acheté également un autre séjour le lendemain. Je recommande.

6 augustus 2022
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Antwoord van Zas Tours

Salut,

Merci pour votre excellent commentaire. Nous sommes heureux que vous ayez passé un bon moment.

Nous espérons que vous envisagerez de réutiliser nos services à l'avenir.

Cordialement,
L'équipe du Zas Tour

Beoordeeld met 4 van de 5 sterren

Nice experience though

Όλα ήταν ok εκτός από το ότι το πλοίο δεν σταματούσε να κουνάει.

6 augustus 2022
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Antwoord van Zas Tours

Γειά σας,

Σας ευχαριστούμε, για την κριτική σας. Λυπούμαστε για το πλοίο αλλά χαιρόμαστε που περάσατε καλά ακόμα.

Ελπίζουμε να σκεφτείτε να κάνετε ξανά κράτηση με το ZasTours.com στο μέλλον.

Beoordeeld met 5 van de 5 sterren
Logo Zas Tours

Antwoord van Zas Tours

Hi,

Thank you for this wonderful review. We really appreciate hearing good things about our site.

Thank you once again and we hope that you might consider using ZasTours.com again in the future.

Best regards,
The Zas Tours team

Beoordeeld met 5 van de 5 sterren

Unforgettable day at Rina cave and Koufounisia.

The cave and Koufounisia have crystal clear blue waters and are amazing. On the boat there are enough drinks for everybody and the food was of good quality. The crew is very helpfull and friendly. We had an unforgettable day with the family.

5 augustus 2022
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Antwoord van Zas Tours

Hi,

Thank you for this wonderful review. We're so glad you had a wonderful experience. It sounds truly dreamy!

Thank you once again and we hope that you might consider using ZasTours.com again in the future.

Best regards,
The Zas Tours team

Beoordeeld met 3 van de 5 sterren

Fun day, a bit too long.

We enjoyed our time on the tour seeing beautiful beaches and eating yummy food. However, we felt that the tour was rather longer than necessary. There was a lot of time where we were just sitting on the boat waiting to go to the next destination. The kebabs and salad were good, however if you want a true vegetarian/vegan option besides salad be sure to book far enough in advance and let them know. The wine offered was good though the “three glasses” were each very tiny. The snorkeling was not as good as compared to snorkeling in the Caribbean but seeing the cave was cool. A shorter tour ultimately would have let us enjoy the day more, though we still had a good time.

5 augustus 2022
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Antwoord van Zas Tours

Hi,

Thank you for this wonderful review. We're so glad you had a wonderful experience. Your description of the beaches and food makes us very jealous.

Thank you for passing on the information about the length of the tour. We have recently began encouraging our tour organizers to offer shorter tours because we appreciate that a full day tour can be tiring and sometimes tourists have busy schedules. We appreciate this feedback.

Thank you once again and we hope that you might consider using ZasTours.com again in the future.

Best regards,
The Zas Tours team

Beoordeeld met 3 van de 5 sterren

Don’t believe them! No transfert

The trip on boat was ok, but they promissed a transfer and never did it. On the website, there was a question avout the transfer and I put my address. Next day after, I received an email asking me for passport info, and I asked about the transfer. The person told me that no transfer was planned! Fortunately we had a chance with our local host.

4 augustus 2022
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Antwoord van Zas Tours

Hi,

Thank you very much for this review and for your booking. As a new online business (despite 40 years with our physical office) we really appreciate your custom.

We would like to apologize for what looks like a mix up in communication. The tour you booked doesn't include a free transfer. However, on the booking form we have the question 'If you need a transfer, please tell us your location for a quote'. Looking back through our email communication we believe that you thought that there was a free transfer included and we were just asking for your location for this. Perhaps you mis-read the question or just glanced over it. We have all made similar mistakes.

In your email you asked about the free transfer to which we replied that there was none included - not realizing that you had asked for a quote which would have helped us to understand your confusion. So here too we made a mistake.

We are truly very sorry about this miscommunication and we must try harder to avoid such occurrences in the future. We must also say that it was a genuine miscommunication and we would never intentionally try to deceive anyone.

We're glad that despite this mix-up you enjoyed your boat trip and that you found a way to reach the departure point.

Thank you very much for booking with us and we hope that you might consider booking with us again in the future.

Thank you,

The Zas Tours Team

Beoordeeld met 4 van de 5 sterren

Reibungsloser ablauf 👍

Alles in Ordnung

2 augustus 2022
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Antwoord van Zas Tours

Hallo,

Danke für Ihre tolle Bewertung. Wir freuen uns, dass Sie eine tolle Zeit hatten.

Wir hoffen, dass Sie unsere Dienste in Zukunft erneut in Anspruch nehmen.

Mit freundlichen Grüßen,
Das Zas Tour Team

Beoordeeld met 5 van de 5 sterren

Friendly crew

Friendly crew. Punctual.

1 augustus 2022
Logo Zas Tours

Antwoord van Zas Tours

Hi,

Thank you for this review. We really appreciate your writing it. The five stars means a lot to us.

We're very happy you found the staff on your tour friendly and punctual.

We hope that you might consider booking again on ZasTours.com and hope that you might recommend it to your friends. It would really mean the world to us as a new small business! :)

Thank you once again,

The Zas Tours team

Beoordeeld met 4 van de 5 sterren

Good experience

I booked my tour on a Zastours agency and I was nicely welcome. All required information was given during the process. However, the first lady welcoming me was not able to understand english on an easy way.

18 juli 2022
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Antwoord van Zas Tours

Thank you very much for your booking and for taking the time to write this kind and informative review!

Beoordeeld met 4 van de 5 sterren

Overall, great

The experience itself was amazing, but arrival time was late with a busy signal for customer service

16 juli 2022
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Antwoord van Zas Tours

Thank you very much for your booking and for taking the time to write this kind and informative review. If you would like to review your experience you can do so here: https://zastours.com/tour/naxos-farm-experience-learn-about-the-rural-life-in-naxos-and-take-a-cooking-course-in-a-village-farm/660740

Beoordeeld met 5 van de 5 sterren

Fabulous cooking class!

We had a fabulous time in our cooking class learning about Greek recipes and making the dishes with the guidance of our wonderful instructor. We loved the whole experience and enjoyed the delicious meal we prepared together. This class was a highlight of our trip to Naxos! Would highly recommend!

11 juli 2022
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Antwoord van Zas Tours

Thank you very much for this review and your booking. As your review is about your experience I have copied to the relevant page: https://zastours.com/tour/naxos-organic-cooking-lesson-in-kaloxylos-village/396551. We would kindly ask you to consider editing your review so it is about Zas Tours rather than your experience.

Beoordeeld met 5 van de 5 sterren

Go karting

Our experience with Zastours was a success. The activity was great; the pick up and drop off service were an added bonus.

YC

10 juli 2022
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Antwoord van Zas Tours

Thank you very much for this great review. We're very glad you enjoy the Go Karting experience. If you would like to write a review, you can also do that here: https://zastours.com/tour/naxos-go-karting-with-free-pick-up-drop-off/650673

Beoordeeld met 5 van de 5 sterren

I am the retreat leader that George…

I am the retreat leader that George (Zas Tours) helped organize activities and transportation for, a 20pax group trip, and I am so happy with the services. He helped us with the Jason Cruises tour of Rina caves, ferry to Delos/Mykonos, hiking to Mt Zeus, and all the necessary transportation in-between. I would recommend George and Zás Tours.

10 juli 2022
Review zonder uitnodiging
Logo Zas Tours

Antwoord van Zas Tours

Thank you very much for taking the time to write this great review. We really appreciate it. It would be our pleasure to serve you again in the future and of course, we will ask George to personally take care of you.

Beoordeeld met 1 van de 5 sterren

0/10- do not use zaztours

Came in with my boyfriend to book a romantic boattrip, the woman showed us pictures and booked us what we thougt to be a cute boat.
The day of the trip we arrive and see a big boat filled with about 90 people, some who didin’t even have seats and had to sit on the floor of the boat. We called the booking agency and they said to come to them to get a refund or another less crowded tour but when we got there they were refused to give us a refund or another tour since they had shown us pictures (mind you the picture they showed us had maybe 10-15 people on the boat not 90!!). So we were not able to get a refund even tough we were mislead about the tour. The lady was super rude and told us it was our fault to have expectations, when i asked why she didin’t tell us it was a 90 person tour when we had told her we wanted something small, she said “you didin’t ask how many we could book on the tour”.
0/10 would not recomend this agency.

10 juli 2022
Logo Zas Tours

Antwoord van Zas Tours

Hi,

Thank you for booking with Zas Tours, as a new and small Greek online agency we really appreciate your custom. And thank you for taking the time to write this review so we can improve our services.

We would like to express our sincere and genuine apologies about the apparent mix up in communications. The boat tour you booked (Jason) is one of most popular tours and regularly receives rave reviews - but indeed it is for up to 96 people. It is not private or what is sometimes called 'semi-private'. We try to make this clear on the website (we clearly say up to 96 people), but we appreciate that sometimes photos can be misleading.

We also fully appreciate that this time we may not have understood your requirements for a small romantic cruise in our office. We should have been more clear about the number of people on the boat. We're truly very sorry about that. It's our job to understand our customers wishes and we failed to meet your expectations this time.

However, we don't feel we were dishonest with you or tried to trick you in any way. That would never be our intention. Having been on the island of Naxos for 40 years we have a good reputation to maintain. This boat tour is one of our most popular tours because it offers great value for money and all the reports regarding the destinations, food and customer service are always top notch. So we are also very saddened that you didn't have a good time because you felt it was too crowded. We genuinely tried to provide an experience that would enjoy but we didn't succeed in doing that.

Once again, we would like to say sorry and that we will learn from this experience.

We truly hope that the rest of your vacation went well and according to your wishes and that you might still consider booking with Zas Tours in the future.

Best wishes,

The Zas Tours team

Beoordeeld met 5 van de 5 sterren

Great day off

The trip consisted in the transportation to Delos, than a transfer to Mikonos and then back to Naxos. Departures were always on time, navigation smooth, friendly staff, price well worth!

10 juli 2022
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Antwoord van Zas Tours

Thank you very much for writing this review. We really appreciate it. As your review is largely about the experience, please feel free to also write a review here: https://zastours.com/tour/full-day-trip-from-naxos-to-delos-mykonos-boat-transfer-with-kerras-cruises/444777

Thank you very much once again.

Beoordeeld met 5 van de 5 sterren

Easy and safe booking process

Easy and safe booking process. Everything was great

9 juli 2022
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Antwoord van Zas Tours

Thank you very much for taking the time to write this kind review. We truly appreciate it very much.

Beoordeeld met 5 van de 5 sterren

Great

Great! So much fun!

9 juli 2022
Logo Zas Tours

Antwoord van Zas Tours

Thank you very much for taking the time to write this review. You might also consider reviewing your experience with Jason cruises here: https://zastours.com/tour/day-trip-from-naxos-to-ano-and-kato-koufonissia-full-day-boat-excursion-and-bbq-with-jason-cruises/440446

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