After seeing the reviews on here, I assumed I had been scammed and lost my money. The website had disappeared and I didn't bother attempting to contact them, just cursed my bad 2am shopping habits a... Toon meer
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Lees wat reviewers zeggen
Received probiotic product that expired 7 mos ago. Immediately contacted the company requesting a refund. Said they'd 'check their warehouse for fresh product'. A week later, still no update. Requeste... Toon meer
Absolute waste of time. Took my order but didn't ship it. After 10 days I asked why and they said they'd ask their shipping department. After 3 days of waiting I asked again, same response, after anot... Toon meer
Ordered 2 months ago, it says delivered but that’s not true because I never received it. I have a camera at my door and no delivery person ever came to my place. I’ve sent dozens of emails to Zecoya... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Discover Zecoya, your ultimate online shopping hub, featuring an extensive selection of top-quality health and beauty products, household goods, and more, all with exceptional customer service and competitive prices for a superior shopping experience.
Contactgegevens
Toronto, Canada
- 1 (866) 932-6910
- support@zecoya.com
- zecoya.com
1,8
Slecht
102 reviews
Heeft nog niet op negatieve reviews gereageerd
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I ordered medication for my dog and…
I ordered medication for my dog and received it via express shipping. I placed the order on a weekend and it didn’t ship out until later on Tuesday which I was a bit annoyed about as I assumed it would ship Monday (I needed it asap). However, once it shipped it arrived the next day and the product was in good condition. I contacted the company about the shipping delay and they were quick to respond by email.
29 september 2024
Review zonder uitnodiging
** Updated ** Trying to contact regarding an order..
** Update ** I received a phone call from the operations manager who coordinated with me directly to solve the issue. I understand they are a small company with a small staff contingent, but do large order volume and were overwhelmed due to a large sale they were having at the time. Albeit, it was my own fault for accidentally ordering the wrong product, due to a small detail discrepancy to a similar product, they completely owned the situation, paying not only for return shipping, but also shipped out the replacement, slightly more expense product at no cost to me. The repair of this order was done perfectly! 💯 Thank you!!. Please be patient with this company as they are definitely commited to keeping their customers happy, but obviously growing too fast to always keep up. Thank you for this resolution. ***
Trying to contact regarding an order. Email sent Sept 24th and no reply. No customer service agents available online anytime I call. Please contact me directly regarding order number 38136 to resolve this.
22 september 2024
Review zonder uitnodiging
Bad service and scam…
I wish I had read the reviews on here before ordering from this company. It’s the same pattern. Placed my order 3 weeks ago, tracking no was given but has been saying ’delayed’ for the past three weeks now. Emailed them and nothing tangible has come out of it. Definitely scammers.
9 september 2024
Review zonder uitnodiging
Antwoord van Zecoya
We sincerely apologize for the frustrating experience you've had with your order. We understand how concerning it is when your shipment is delayed for such an extended period, and we regret the lack of helpful communication from our side.
Please know that this is not the experience we want for our customers, and we are actively investigating your order to resolve the delay. We will follow up with you directly to ensure that your issue is addressed, whether through delivery or a refund.
Thank you for your feedback, and for any further
Merchandise I purchased was delivered…
Merchandise I purchased was delivered on time and as promised.
Initially left bad review. However, I am impressed that they actually got back to me and resolved the issue.
Very, very impressed with professional approach.
Thank you Paolo !!!!
Order #38855 - they have my email
25 september 2024
Review zonder uitnodiging
After ordering 2 weeks ago
After ordering 2 weeks ago, I received an email yesterday stating that my order had been delivered, but I did not receive my package. I called them to let them know it, they gave me instructions to check with post office then I have been told that package delivered but nothing there till I called them again about the issue. They sent another package in return of the missed item then I got it after couple of days.
9 september 2024
Review zonder uitnodiging
Antwoord van Zecoya
We sincerely apologize for the confusion and frustration you’ve experienced regarding your order. Receiving a delivery notification without actually receiving the package is incredibly disappointing, and we regret the lack of communication from our support team.
We will investigate the status of your shipment immediately and work with the delivery service to resolve this issue. We will also contact you directly to ensure you receive either your package or a full refund—whichever you prefer.
Thank you for bringing this to our attention. If you need immediate assistance, please reach out to us at support@zecoya.com or by phone, Monday to Friday, from 10am to 5pm. We truly appreciate your patience as we work to make this right.
Best regards,
Pao M.
Customer Service Manager
Zecoya
Horrific customer service
Twice this year I received a smashed glass bottle of supplements. The first time (spring) it took months to get a replacement. This summer it happened again (June) and no response to my email with an attached new photo of smashed bottle so I sent it again with the same photo (June). They said that because I sent the same photo twice I was trying to scam them but they cannot understand that it is the same claim that was never addressed, and cannot tell me if, when or how it was resolved. Conversation today with a complete idiot on the phone was going in circles. I am cancelling both my subscriptions, especially since I got another glass bottle despite asking for no more shipments in glass!
11 september 2024
Review zonder uitnodiging
Antwoord van Zecoya
We deeply apologize for the ongoing issues you’ve experienced with your orders, particularly with receiving damaged glass bottles and the lack of resolution from our team. This is absolutely not the service we strive to provide, and we regret the frustration and confusion caused by both the product and our communication.
We fully understand your frustration, especially given the delays and misunderstanding surrounding your previous claims. We will review your case immediately to ensure it is resolved appropriately, and we will follow up with you directly to confirm the outcome.
We also apologize for any miscommunication regarding your request to avoid shipments in glass bottles. We will take this feedback seriously to ensure it does not happen again.
Please feel free to reach out to us at support@zecoya.com or by phone, Monday to Friday, from 10am to 5pm, for any further assistance. We truly regret losing your business, and we appreciate your understanding.
Best regards,
Pao M.
Customer Service Manager
Zecoya
Thanks Zecoya!
I recently received my order in the time the company stated it would be here. The product was what I ordered. I have always ordered from Amazon but could no longer get it. I have used the Kirkland Extra strength Minoxidil product for years and needed it because it works. So this alternative option ( Zecoya) is fantastic! It’s too bad about the poor reviews but mine was 5 stars.
18 augustus 2024
Review zonder uitnodiging
Antwoord van Zecoya
Thank you so much for your positive review! We’re thrilled to hear that your order arrived on time and that you’re satisfied with the Kirkland Extra Strength Minoxidil product. We’re glad we could provide you with an alternative to your previous options, and it’s wonderful to know the product is working well for you.
We truly appreciate your support and understanding, especially in light of some of the negative reviews. Your feedback means a lot to us and helps keep us motivated to improve our service.
If you ever need anything in the future, please don’t hesitate to reach out at support@zecoya.com or by phone, Monday to Friday, from 10am to 5pm. We look forward to serving you again!
Best regards,
Pao M.
Customer Service Manager
Zecoya
DON'T BUY HERE!
DON'T BUY HERE!
ZECOYA is a SCAM. Once you order, 1) you receive a fake tracking number, 2) you don't receive the product you ordered, 3) if you call to the customer service a voice says "there is currently no customer service available", 4) you send e-mail that they never reply, and 5) you lose your money (they steal you).
5 september 2024
Review zonder uitnodiging
Antwoord van Zecoya
We sincerely apologize for the negative experience you’ve had with Zecoya. Your concerns are very important to us, and we take this feedback seriously. We regret that our service did not meet your expectations, and we understand how frustrating the lack of communication and delay must have been.
We want to assure you that we are looking into the issue with your order and tracking number right away. Our goal is to resolve this as quickly as possible by either ensuring your product is delivered or issuing a full refund.
Please reach out to us directly at support@zecoya.com or by phone during our business hours (Monday to Friday, from 10am to 5pm) so we can assist you in resolving this matter.
Again, we apologize for this situation, and we appreciate your patience as we work to improve.
Best regards,
Pao M.
Customer Service Manager
Zecoya
Update: No refund issued, no response from customer service
Update:
Despite the fake sincerity of the response from Zecoya, no one has EVER contacted me regarding the refund that I am due. I know they have my email as they have the audacity to continue to send me promos to encourage more business from me. If you choose to order from this disreputable company, you might as well flush your money down the toilet. They should not be in business, and are continuing to rip customers off! Don’t order their products. This thieving company needs to be put out of business.
*********
One of the items I received was not the product I ordered. It was a cheaper product and completely different. I tried calling but no one answered the customer service line, nor was there any response to the messages I left (3 times). I initiated a return as per their instructions, after waiting for it to be approved. Canada Post sent an email confirmation that the return was delivered and signed for. This was in July, and I have not received my refund more than two months later. Zecoya received my return and did not even contact me if there was an issue. I feel robbed of my refund. I would NEVER order from this company again. Their business practices are questionable at best.
10 juli 2024
Review zonder uitnodiging
Antwoord van Zecoya
We sincerely apologize for the terrible experience you've had with your order and return process. Receiving the wrong product and not getting timely support is unacceptable, and we regret the frustration and disappointment this has caused.
We will immediately look into the status of your return and ensure that your refund is processed as soon as possible. We deeply regret the delay and lack of communication from our side, and we will follow up with you directly to resolve this matter.
Your feedback is crucial in helping us improve, and we are committed to addressing these issues within our processes. If you need further assistance, please reach out to us at support@zecoya.com or by phone during our business hours, Monday to Friday, from 10am to 5pm.
Once again, we apologize for this experience, and we appreciate your patience as we work to resolve it.
Best regards,
Pao M.
Customer Service Manager
Zecoya
Stay away
Stay away! They state they ship within one day. 16 days later and they never shipped. Lots of emails back and forth. I requested a refund last week. One person claimed they had already shipped and the same day I got a voicemail saying they would ship Friday (last week) now a week later and it's still not shipped. They created a shipping label within 24 hours but never shipped. I guess they think we are stupid and don't know how to check the tracking? Now they are ignoring emails. I opened a dispute through my credit card. Hopefully this will be over soon
7 augustus 2024
Review zonder uitnodiging
Antwoord van Zecoya
We sincerely apologize for the unacceptable delays and confusion surrounding your order. We completely understand your frustration, especially with the conflicting information and lack of clear communication regarding your shipment.
We regret that this situation has caused you to open a dispute, and we are committed to resolving this as soon as possible. We will review your order and ensure that a refund is processed or the shipment is completed without further delay.
Your feedback is valuable, and we take this very seriously. If you need any additional information or further assistance, please feel free to contact us at support@zecoya.com or by phone during our business hours, Monday to Friday, from 10am to 5pm.
Thank you for your patience, and again, we deeply apologize for this experience.
Best regards,
Pao M.
Customer Service Manager
Zecoya
DO NOT shop from this online company!
The WORST online shopping experience EVER! Was told order shipped on July 30 with a tracking number, not trackable and when asked about the status a week later, first they said would definitely ship out that week (?!) and the next day I was told one of the items was on back order, why would they give a tracking number when the order was not shipped. Then I was told on August 15 that Canada Post couldn't deliver the order because of wrong address, verified that my address was correct and they gave another tracking number that same day, still not trackable after two business days! Asked for a refund but emails were ignored! Good old AMEX accepted my request to dispute the original charge outside the dispute period. DO NOT shop from this online company.
15 augustus 2024
Review zonder uitnodiging
Antwoord van Zecoya
We deeply apologize for the series of frustrating events you experienced with your order. The confusion surrounding the tracking information, delays, and lack of communication on our part is unacceptable. We fully understand your disappointment and regret that this situation led to a dispute.
We are reviewing your case to understand what went wrong and ensure that such issues are prevented in the future. We take your feedback seriously and are committed to improving both our shipping processes and customer service.
If there’s anything further we can do to assist, please don’t hesitate to contact us at support@zecoya.com or by phone, Monday to Friday, from 10am to 5pm.
Again, we sincerely apologize for the inconvenience and thank you for your patience.
Best regards,
Pao M.
Customer Service Manager
Zecoya
Placed an order two weeks ago and have…
Placed an order two weeks ago and have not received it. Package was given a tracking number right away and has just been marked as delayed since. Very similar to many reviews here….same automated response from customer service when I email them requesting info on the delay. So disappointed and feeling like this is a scam
19 augustus 2024
Review zonder uitnodiging
Antwoord van Zecoya
We sincerely apologize for the delay and lack of clarity regarding your order. We understand how disappointing this experience has been, especially given the ongoing delays and automated responses from our customer service team.
Please rest assured that we are actively investigating the status of your package and working to resolve this issue as quickly as possible. If the package cannot be delivered promptly, we will ensure that you receive a full refund or a replacement, based on your preference.
We regret that we have fallen short of your expectations and are taking steps to prevent such issues in the future. If you need further assistance, please contact us at support@zecoya.com or by phone, Monday to Friday, from 10am to 5pm.
Thank you for your patience and understanding, and we hope to resolve this matter for you soon.
Best regards,
Pao M.
Customer Service Manager
Zecoya
Don’t ever buy from this company
Literally a horrible company, attempted to make a purchase and was told the first time I saw my package not even being delivered but being returned to the sender that I hadn’t entered the right information, and that it was sent to a public mailbox when my address is an individual house, and I did not receive any slip that said it was at my local Canada post.. communicated with them through email and I gave them my information again, they claimed they resent it and never bothered to update me w a tracking number, and here we are 3 weeks later without the product I ordered, which is fine, it didn’t work out, so I gave up and was like wtv just give me a refund and we’re cool. I asked for a refund and while I was explaining what was wrong I was getting replies regularly, and as soon as I became more assertive about my refund I received an email that said this is your address, we just sent it again, and they stopped answering me when I said I don’t want it resent, as I stated I just want my money back man. Like this company is horrible and they’re a bunch of scammers, for ur guys sake don’t ever give them your money.
13 augustus 2024
Review zonder uitnodiging
Antwoord van Zecoya
We sincerely apologize for the frustrating experience you’ve had with your order and for the lack of proper communication on our part. We understand your frustration, especially after multiple issues with the delivery and the request for a refund not being handled as you expected.
We want to assure you that your request for a refund will be addressed immediately, and we will ensure that you are refunded as soon as possible. We are reviewing your case to prevent further confusion and to improve our response and handling of situations like this.
We deeply regret the inconvenience this has caused and appreciate your patience as we work to resolve this matter. If you need any additional information or further assistance, please feel free to reach out to us at support@zecoya.com or by phone during our business hours, Monday to Friday, from 10am to 5pm.
Best regards,
Pao M.
Customer Service Manager
Zecoya
Order #33460
Order #33460
I bought this item 10 days ago . Immediately I was given tracking number with Canada post , but the item is delayed that is the status.
I contacted support email but no replay .
Not sure what suppose to do , just to block payment using Visa services.
2 augustus 2024
Review zonder uitnodiging
Antwoord van Zecoya
We sincerely apologize for the delay in your order and the lack of response from our support team. We understand how frustrating this experience has been, and we are committed to resolving this issue for you.
We will immediately investigate the status of your shipment and contact Canada Post to resolve the delay. If we are unable to provide a satisfactory update, we will ensure that you receive either a replacement or a full refund.
Thank you for bringing this to our attention, and we will reach out to you shortly. In the meantime, if you need further assistance, feel free to contact us at support@zecoya.com or by phone, Monday to Friday, from 10am to 5pm.
Best regards,
Pao M.
Customer Service Manager
Zecoya
Item missing from order, no response to emails
Item missing from my order and no response from customer service. Don't this this company is legit. Order # 32141
29 juli 2024
Review zonder uitnodiging
Antwoord van Zecoya
We sincerely apologize for the missing item in your order #32141 and for the lack of communication from our customer service team. This is not the level of service we aim to provide, and we deeply regret the frustration this has caused.
We will prioritize resolving this issue immediately. We will either send the missing item or process a refund—whichever you prefer. Our team will contact you directly to confirm your preference and ensure this is handled promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right. Please feel free to reach out at support@zecoya.com or by phone, Monday to Friday, from 10am to 5pm, for any further assistance.
Best regards,
Pao M.
Customer Service Manager
Zecoya
Fake business
Fake business. Cancelled my order the next day without as much as a jar rice or email or explanation and the product still shows available for purchase online. I have to check if charges will be reversed
5 mei 2024
Review zonder uitnodiging
Antwoord van Zecoya
We sincerely apologize for the frustration and confusion caused by the cancellation of your order without any communication or explanation. This is absolutely not the experience we want for our customers, and we regret the inconvenience you've experienced.
We are currently reviewing the situation to ensure that your charges are reversed promptly. We will follow up with you directly to confirm this and provide any necessary information regarding the order cancellation.
We understand your concerns, and we are working to improve our processes to prevent this from happening in the future. If you need any further assistance, please don’t hesitate to contact us at support@zecoya.com or by phone, Monday to Friday, from 10am to 5pm.
Thank you for your understanding,
Pao M.
Customer Service Manager
Zecoya
Zecoya’s delivery time is crap at its…
Zecoya’s delivery time is crap at its finest. They claim to deliver within two days on their website and they failed. I’m yet to receive my package. First time ordering with them,Once bitten twice shy. Tomorrow would make it a full business week, yet I keep getting told it’s being delayed by bla…..bla. Do not….. I repeat order from decoys
8 april 2024
Review zonder uitnodiging
Antwoord van Zecoya
We sincerely apologize for the delay with your order and the disappointment caused by not meeting our delivery promise. We understand how frustrating this has been, especially as a first-time customer, and we deeply regret the inconvenience.
We are actively working to resolve the issue with your shipment and will ensure that you receive an update as soon as possible. We will also review our processes to prevent such delays in the future.
We appreciate your feedback, as it helps us improve, and we hope to make this right. If you need further assistance, please contact us at support@zecoya.com or by phone during business hours (Monday to Friday, 10am to 5pm).
Thank you for your patience,
Pao M.
Customer Service Manager
Zecoya
Ordered a product you cannot get…
Ordered a product you cannot get elsewhere and got it 5 working days later. 👏
5 april 2024
Review zonder uitnodiging
I unfortunately did not read reviews…
I unfortunately did not read reviews before purchasing from them, my mistake and I’ve learned. Completely unprofessional. Customer service is also a joke, replying the same copy-pasted message time after time. Impossible to get through to the number so email is the only way. I ordered for $115 and the item just never shipped. I got a tracking number and it says “item delayed”. The only reply I’m receiving is “I’ll check with our shipping team”. A complete mess. Do not order from here.
5 januari 2024
Review zonder uitnodiging
Antwoord van Zecoya
We're truly sorry to hear about your disappointing experience with Zecoya. We understand the frustration caused by delays in shipping and repetitive responses from our customer service team. This certainly does not reflect the level of professionalism and service that we strive to provide.
We apologize for any inconvenience caused by the delay in shipping your item and the lack of clear communication regarding its status. We are actively investigating this matter with our shipping team to ensure that such issues are resolved promptly and do not recur in the future.
Please rest assured that we take your feedback seriously and are committed to improving our processes to better serve our valued customers. If there's anything specific we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly at support@zecoya.com.
Once again, we apologize for the inconvenience and appreciate your understanding.
Best regards,
Zecoya Customer Support Team
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