After seeing the reviews on here, I assumed I had been scammed and lost my money. The website had disappeared and I didn't bother attempting to contact them, just cursed my bad 2am shopping habits a... Toon meer
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Received probiotic product that expired 7 mos ago. Immediately contacted the company requesting a refund. Said they'd 'check their warehouse for fresh product'. A week later, still no update. Requeste... Toon meer
Absolute waste of time. Took my order but didn't ship it. After 10 days I asked why and they said they'd ask their shipping department. After 3 days of waiting I asked again, same response, after anot... Toon meer
Ordered 2 months ago, it says delivered but that’s not true because I never received it. I have a camera at my door and no delivery person ever came to my place. I’ve sent dozens of emails to Zecoya... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Discover Zecoya, your ultimate online shopping hub, featuring an extensive selection of top-quality health and beauty products, household goods, and more, all with exceptional customer service and competitive prices for a superior shopping experience.
Contactgegevens
Toronto, Canada
- 1 (866) 932-6910
- support@zecoya.com
- zecoya.com
1,8
Slecht
102 reviews
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The reviews are right, AVOID!
The reviews are right, they get you tracking right away then the item never actually ships.
2 januari 2024
Review zonder uitnodiging
Antwoord van Zecoya
Dear Customer,
We are pleased to inform you that your order has now been delivered. We apologize for any confusion or inconvenience caused by the initial delay in shipping. At Zecoya, we are committed to improving our shipping process and ensuring that our customers receive their orders in a timely manner.
We appreciate your patience and understand the frustration that comes with waiting for an order. If you have any further questions or concerns, please feel free to reach out to us at support@zecoya.com.
Thank you for your feedback, as it helps us to continually improve our service.
Best regards,
Customer Support Team, Zecoya
I have made a order from the 4th of…
Just receive my package thanks Zecoya.
Sorry i made that comment earlier
3 januari 2024
Review zonder uitnodiging
Antwoord van Zecoya
Dear Customer,
Thank you for reaching out and expressing your concerns. We would like to clarify that your order was placed on the 4th of January 2024, not December 2023. We understand the confusion and apologize for any inconvenience caused.
We can confirm that your order is currently in transit. To track its progress or for more detailed information, please feel free to contact us at support@zecoya.com. We assure you that Zecoya is committed to providing legitimate and reliable service to all our customers.
Your trust is important to us, and we are working diligently to ensure your order reaches you as soon as possible. Thank you for your patience and understanding.
Best regards,
Customer Support Team, Zecoya
Lots of variety, cheaper, well packaged, arrived on time, will order again
Products were delivered on time. Lots of variety of products just like a drugstore but cheaper. Products were well packaged. Great service, will definitely order again.
27 november 2023
Review zonder uitnodiging
Late Shipping, Minor damages, and good costumer support.
I just ordered my item costing $100+ and it has not arrived past my expected delivery, with no updates from them regarding what has happened from my emails (Phone number does not work). Now reading the reviews I realize this may be some scam and if I still don't have an update or a delivery by next week I will go to my Bank to settle this matter and get my refund there cause this "company" will probably won't answer anything or do anything.
Order #19678
Update: Just got call from them about the update of my delivery and gave me an estimated time for my delivery.
Final update: I just got the product, customer support was kind and explained the situation, but the packaging for the products had minor damages due to shipping.
1 december 2023
Review zonder uitnodiging
Antwoord van Zecoya
We appreciate you taking the time to share your feedback regarding your recent experience with our company. We sincerely apologize for the delay in shipping and any inconvenience you encountered.
Firstly, regarding the delay and lack of updates, we understand your frustration, and we apologize for any communication lapses that occurred during this time. We appreciate your patience and are glad to hear that you received a call with an estimated delivery time. We're constantly working to improve our communication processes to ensure that our customers are kept informed about their orders.
As for the minor damages to the product packaging due to shipping, we regret that your order arrived in less than perfect condition. We take this issue seriously and will be reviewing our packaging and shipping methods to prevent such occurrences in the future. If the product itself was affected, please don't hesitate to reach out to our customer support team for further assistance or a possible replacement.
We're pleased to hear that our customer support team was able to address your concerns and explain the situation. Our goal is to provide excellent customer service, and your feedback helps us in achieving that.
We understand your initial concerns, but we're grateful for your patience and for giving us the opportunity to rectify the situation. If you have any further questions or require assistance, please do not hesitate to contact us. Your satisfaction is important to us, and we look forward to serving you better in the future.
Thank you for choosing us, and we hope you enjoy your product despite the initial hiccups.
Shipping delays, no seal on product
Purchased on Nov 15, shipped on Nov 24 after 2 emails to customer care to follow in on lack of an update on my order. One of the products came without a seal, making me question if it was real or fake.
23 november 2023
Review zonder uitnodiging
Antwoord van Zecoya
We apologize for the delay in shipping your order and the lack of updates. We understand your concern about the unsealed product. Please rest assured, we are committed to authenticity and quality. To resolve this, we're offering a replacement or a full refund for the affected item. Our team will contact you to sort this out promptly.
Thank you for your patience and for bringing this to our attention.
Not what I expected!
Sadly, I think I’m a victim of a SCAM! Ordered medication for my dogs ears about two weeks ago. Nothing came although it was supposed to. Tried reaching out via email and telephone. NO RESPONSE on either. VERY DISAPPOINTED as I need that medicine. Should have used AMAZON I guess.
Order # 18749
11 november 2023
Review zonder uitnodiging
Antwoord van Zecoya
Dear Customer,
We apologize for the delay and any inconvenience you have experienced with your order #18749. We have good news: your item has been delivered. We understand the urgency of your situation, especially when it involves the health of your pet.
We are concerned to hear about your difficulties in reaching us and are taking steps to improve our response times via email and telephone. At Zecoya, we aim to provide prompt and reliable service, and we regret that we did not meet this commitment in your case.
Should you have any further questions or need additional assistance, please feel free to reach out to us at support@zecoya.com. We are here to help and ensure your satisfaction.
Thank you for your patience and understanding.
Best regards,
Customer Support Team, Zecoya
Simply amazing in every way
25 oktober 2023
Review zonder uitnodiging
10/10 experience
Prices are great, easy to navigate and order arrived very quickly and in good order. I would definitely shop here again !!
10 november 2023
Review zonder uitnodiging
I had a great experience shopping with…
I had a great experience shopping with Zecoya. The prices are cheap, they give lots of details for products and it’s very easy to navigate through the website.
I wish I heard about Zecoya earlier.
9 november 2023
Review zonder uitnodiging
Hardworking and excellent customer…
Hardworking and excellent customer service.
7 november 2023
Review zonder uitnodiging
Quick shipping & great prices!Just got my skincare haul from…
Just got my skincare haul from Zecoya.com and I'm impressed. Their prices are some of the best I've seen online, and I didn’t have to wait long at all for my order to arrive. Everything was just as described, plus the quick delivery was a pleasant surprise. Def will be shopping here again! 👍📦💨
24 oktober 2023
Review zonder uitnodiging
Very good overall
Very good overall. Delivery time was excellent. 2 days to deliver to Montreal. Product came nicely packaged exactly shown in there website and ads.
6 november 2023
Review zonder uitnodiging
10/10 experience
Couldn’t be happier with Zecoya, customer service was very fast and helpful. Package arrived in perfect condition along with the products. Thank you!
7 november 2023
Review zonder uitnodiging
Fraud Canadian online shopping website
Placed an order on 1 Nov, no updates at all until 6 Nov.. No one ever answered the two numbers 877 563 6233 and 866 932 6910 published on their website. The online customer service is never anwered. I believe this is a real fraud website and I don't know why it is still accessable. Order Number 18203
1 november 2023
Review zonder uitnodiging
Antwoord van Zecoya
Thank you for bringing this issue to our attention, and we sincerely apologize for any inconvenience you've experienced. We take matters like this seriously, and we want to address your concerns promptly.
We are currently in the process of switching phone numbers, which is why you were unable to reach us at the provided numbers (877 563 6233 and 866 932 6910). We understand the frustration you must have felt due to the lack of updates and unresponsive customer service. Please know that this is not the level of service we aim to provide, and we deeply regret any inconvenience this has caused you.
In response to the incomplete address issue you mentioned, we take order accuracy seriously, and we are continually working to improve our systems to prevent such errors. In this case, we have already canceled your order and initiated a refund.
Your feedback is invaluable to us, and we are investigating this matter further to ensure that such situations do not occur in the future. We genuinely appreciate your patience and understanding.
If you have any further concerns or need assistance with anything else, please don't hesitate to reach out to us through our updated contact information. We are committed to regaining your trust and providing you with a better shopping experience.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Sincerely,
Zecoya Customer Support
Fraudulent company
Fraudulent company. They will not send your package nor will they reply to your inquiries about its whereabouts nor will they issue your refund. Why they are in operation to rob Canadians of their money is baffling. Please stay away.
-----------
Update (September 26th, 2023).
Response to Zecoya:
My order # is #16830. I emailed you earlier this month that I had not yet received my package. I also sent another email that I called Canada Post to inquire and that they asked you guys (the sender) to call them in order to investigate and open a claim for me to get my money back and I included their phone number in the email for you guys to call them. You did not reply. It's almost a month later and I have not received my package, neither have you guys issued my refund.
It really should not have been me calling Canada Post. If you're a responsible company and a customer informs you a week after ordering they've not received their package that they ordered and paid you for (the money was taken from my cc right away), and that should've arrived within two days, it should've been you making those phone calls to Canada Post if you indeed took it to them, not me making those phone calls. You refused to do that and were non-communicative with me. It's almost a month later and I have not received my package/order, nor a refund. Please do the right thing.
26 augustus 2023
Review zonder uitnodiging
Antwoord van Zecoya
We are deeply sorry to read about your experience with our company. At Zecoya, we aim to maintain a transparent and trustworthy relationship with our customers, and it's concerning to hear that you feel this way.
We take allegations of this nature extremely seriously. Please allow us to investigate the details surrounding your order and the communication you have had with our team. Our goal is to resolve any issues and misunderstandings promptly.
If you are comfortable, please provide your order number or any relevant details, and we will prioritize looking into this matter. You can also reach out to our direct helpline for immediate assistance.
Again, we apologize for the distress caused, and we genuinely hope to address and rectify your concerns as swiftly as possible.
This company is negligent in returning…
This company is negligent in returning and following up with calls and concerns. Left numerous emails and phone msg in 1800 number no return msg or phone call. They sell American strips which contaminate the Canadian glucose readings. Resulting in drastic discrepancies in meter readings. Actual reading at one point was 1.2mmgl while the meter read 14.6 attempt after attempt to contact with no success. The contour meter company has been informed and they have advised me that this is not the first time zecoya has sent American strips to Canadian consumers in turn contamination of the meter is inevitable. This is a life threatening issue. Do not purchase from this company as you will not get a response or follow up to this issue. FDA has been informed!! Unless zecoya makes it right and insured only Canadian strips are sent. You could be putting yourself in eminent danger..
28 juni 2023
Review zonder uitnodiging
Antwoord van Zecoya
Dear Customer,
I am deeply sorry for the distress and inconvenience caused by the service you received from Zecoya. We are deeply committed to the health and safety of our customers, and we understand the severity of your concern. Selling incorrect or incompatible products, especially medical devices or supplies, is unacceptable, and we are taking your feedback extremely seriously.
Firstly, we would like to ensure that your immediate health is not at risk. Please discontinue the use of the strips that were sent and rely on a trusted method for your glucose readings until we can resolve this issue.
In order to rectify this situation, we need your order details. Please provide us with your order number or any other details you have so we can identify your purchase and take appropriate action.
We will ensure that the correct product, suited for Canadian customers, is sent to you immediately and free of charge. We'll also conduct an internal investigation to understand how this mishap occurred, as it is crucial for us to prevent such serious issues from recurring.
We apologize for our lack of response to your calls and emails. We are taking immediate action to review and improve our customer response process, to ensure that critical health-related concerns like yours are handled promptly and effectively.
We appreciate you alerting us to this serious issue, and we want to assure you that Zecoya is committed to making things right. Please do get in touch with us with the necessary details so we can expedite this process.
Again, we deeply regret this incident and the distress it has caused you. We appreciate your patience as we work to resolve this matter.
Best Regards,
Ana
Customer Service Manager
Zecoya
Item arrived as ordered
Item arrived as ordered! Very quick delivery.
14 juni 2023
Review zonder uitnodiging
been ordering stuff from here for a…
been ordering stuff from here for a while now, love the variety
19 juni 2023
Review zonder uitnodiging
Outstanding Retail Experience with Zecoya
I've been shopping online for over a decade now, and I have to say, my recent experience with Zecoya is definitely up there with the best. As an online retailer, Zecoya managed to outshine its competitors by a significant margin with its comprehensive selection, user-friendly website, and unparalleled customer service.
The first thing I noticed about Zecoya was the sheer breadth of products they have on offer. Whether you're looking for cutting-edge electronics, the latest fashion trends, or unique home decor, Zecoya seems to have it all. And it's not just about quantity either; they maintain an impressive standard of quality that justifies their prices, often featuring products from trusted and reliable brands.
The Zecoya website is very well-organized and user-friendly. It offers intuitive search options, helpful product filters, and clear descriptions. The high-quality pictures of each product and the informative product descriptions facilitated a much more assured purchase. I was especially pleased with their easy-to-use mobile app which streamlined my shopping experience even further, allowing me to shop on the go with the same level of ease as on my desktop.
The seamless checkout process is another aspect of Zecoya's service that I feel is worth highlighting. With multiple secure payment options, swift transaction processing, and clear communication regarding my order status, the checkout experience was worry-free.
What truly distinguishes Zecoya, though, is their exceptional customer service. They have a proactive and highly responsive customer support team that genuinely seemed to prioritize my satisfaction. When I had a question about one of my orders, I received a helpful response within just a few hours. When I needed to return a product due to personal preferences, they handled it swiftly, hassle-free, with prompt refunds.
Additionally, Zecoya's commitment to fast and reliable shipping deserves commendation. Every single order I've placed has arrived at my doorstep within the estimated delivery window, perfectly packaged, with no damage or missing items.
In conclusion, Zecoya is an online retailer that I'd gladly recommend to anyone. Their expansive product range, user-friendly platform, efficient delivery system, and world-class customer service combine to create a top-tier online shopping experience. If you're looking for a reliable and satisfying online retail experience, you won't go wrong with Zecoya. Five stars all around!
2 juni 2023
Review zonder uitnodiging
Canadian SCAM !
Canadian SCAM !
This company doesn't exist but has an fictional address in Canada just to scam online.
And the government of Canada is colluding with this type of fraud.
22 mei 2023
Review zonder uitnodiging
Antwoord van Zecoya
Dear Customer,
We are concerned about your experience and the perception you have of our company. We want to assure you that Zecoya is a legitimate business, and we are committed to addressing any issues our customers face.
Regarding your order, we have processed a full refund, and as a gesture of our commitment to customer satisfaction, we have also ensured that the items were delivered to your doorstep on the 26th of June.
We understand the importance of trust and transparency in online retail, and we are continually working to ensure that our business practices meet the highest standards. If you have any further concerns or need assistance, please feel free to contact us at support@zecoya.com.
Thank you for bringing your concerns to our attention. We are dedicated to providing a positive experience for all our customers.
Best regards,
Customer Support Team, Zecoya
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