Zee.elle Reviews 298

If I could give zero stars I would,,, placed an order on November 17 2023 and waited months on delivery only to receive a terrible looking and awful colour wig,,, was replaced as they refused to refund which took several more months to receive when it came the colour was better but the quantity was terrible all it did was Matt! After 10mins for wear it looks absolutely ridiculous. Sent it back and they sent another replacement which I received today (months later) only for the wig to have a massive bald bit at the front of the wig which is totally unacceptable and the length is about 6ins too short.. I don’t know who checks these items before they go out but this is shocking ,,, I will never use this company again, I have asked for a refund as this is just awful never would I have bought this product if I had known the quality of the units and they refuse,,,, I also will never trust a product review from Instagram,,, thought I was safe because it was a local girl doing the review,,, very disappointing

Edit,,, I never had or wore the wig for months and had I have ruined the wig I would never have expected any exchange. It took nearly 3weeks for the replacement one that was matting to be agreed to sent back due to them being closed and slow response time. I never said I hadn’t worn it, I said I had fitted the wig but the after an hour of wear it matted and needed brushed 5/6 times and the hair was just snapping off! Now your saying that I ruined it with poor after care,, wow
Original order 17th November received 6th January and sent straight back due to being so dark in colour.
Reissued received 18th March and straight away message them about the quality of visible seems on the unit was reassured this was normal so fitted the unit brushed it and styled into the parting that I liked, after an hour of wear the matting was crazy so contacted them and said I wasn’t happy something was wrong I sent back the said they would fix which I was fine about then waited for weeks when I messaged they said a replacement was sent waited more weeks only to have a unit that’s too short and has a bald bit at the front hair line land at my door!
I might be fussy but when you order a £1000 wig you expect some sort of quality check before it goes out,,
never once did they offer to sort my issues I had to plead my case on both times and refused to settle for a product that was sub par!!!
NEVER AGAIN lesson learnt!

* may I state it’s already been returned and delivered but I want my full refund” I’d read this before purchasing so you don’t end up on the same out of pocket as me.
I was super excited the first time I tried zeeelle, however due to issues and wrong colour and hair I ended up with a binable wig and only part refund.

I decided to try zeeelle again, but I’m regretting it because I purchased “AMINI” but soon as it was despatched it was taken off site which I did find weird. However I screen recorded the original listing. Now
They state in their policy it says you can’t return human hair, even if they’ve sent you a faulty wig. But I couldn’t find anything in the policy about that, I’d understand if I bought a custom wig and just didn’t like it then yes no refund but it wasn’t like that. The wig was wrong. So I’d take that into consideration and even if it’s their fault you lose money, I was eventually offered a replacement wig, however at this point I just wanted to return for a refund but they were sure I’m not allowed one. I explain and a lovely member on TikTok page tried their best to help me but the manager wasn’t helpful enough, and that they have now agreed to take it back for a refund but they will take 30% fee off my money due to restock cost, how is that fair? When the cap was threading? The hair wasn’t correct and there was left over bleach from knots being bleached and also bald patch in the lace and it looked nothing like what was advertised, However they were admit that it’s not their fault and I can either only have a replacement or return but have to lose 30% of my money. Which is why I’m suggesting anyone who purchases to take deep look into it and think it through. They stated they don’t do refunds on human hair, but if an item comes opposite and with faults you would think a business would want to ensure you are aided as quick as possible.

Issues with the £1000 wig which on sale I got for 799………..

Wig was uneven on both sides one side was super bushy Almost looks like a nest.

“ zeeelle signature hairline” wasn’t at all anything like my previous wig, it was messy and a large baldy patch.

Cap measurements don’t work out. I gave the correct sizing but they don’t ask the sizing of front ear to ear like from the back of your head, so the wig cap just didn’t fit even.

Bleach from previous styling bleaching,

So many split ends/ really frail hair with some fall out.

& the wig just doesn’t look anything like the photo. It in fact was close to a human hair wig shein sell for like £100.

I tried that’d to fix this with them and gave so many chances but sadly the best they can do for their fault is either make me a whole new wig ( which by now I don’t trust zeeelle) so a refund but I’m losing 30% of the £550 I’ve currently paid. Upset, furious, sad. I had high hopes for this time. Baring in mind I’m paying the return also for it which tracked and signed for costs so much. I’ve filmed myself packing it and showing the wig and its issue before shipping so I’m secured. So sad! Only positive from this company was the lovely girl on TikTok customer service. I really didn’t want to leave a review. I just wanted to return for refund. But as the outcome is the way it is. I believe it’s right for people to be aware.

Sham company, do not use!
I placed an order for a wig in August 2022 and was provided a September delivery date which came and went. Every time I checked my order status online the estimated delivery date had been moved forward without any communication from the company, this went on for months. My emails went unanswered as they bounced back and when I did finally get hold of someone on Instagram they agreed to cancel my order and provide a full refund which months later I still haven’t had.
I’ve had numerous excuses and referrals to the ‘finance department’ and their latest offering is their system can’t provide a refund so would I like a replacement wig.
Funnily enough I want the refund I’m legally entitled to.
Absolutely disgraceful way to treat someone who has lost their hair due to chemotherapy from failing to provide the goods in the first place meaning I was left bald and minus my wig to now failing to refund the cost.

I have already ordered a wig almost two years ago to help me with alopecia. As I needed a new one because I wore the last one daily (and it lasted more than 1,5 year !), I ordered a real-hair-wig on March 11th and received it nearly two months after. The quality is amazing, as the color and the style. It perfectly suits me. The customer service is very nice, polite and reagent. Thanks again ! 😊

Super fast delivery! Came within 2 days of ordering, hair was in immaculate condition and the length and colour was insane😍my first ever synthetic wig and by far my favourite wig I own. Will be ordering again very soon!

Awful experience. Ordered 2 wigs in February and it took them two months to ship only 1 out. The one I received looks nothing like what I ordered. I ordered a long ash blonde and a medium length brown with blonde highlights. Got a frizzy yellow wig.

Ordered a wig which the hair was falling out/tangled. Returned and got confirmation from the company themselves and Royal Mail they received it. I have been waiting on my refund which i was told I would get the 3rd of April, I still haven’t got it and the company are now ignoring my emails.

Currently trying to dispute it with Klarna to see if they can help me get my money back

Ordered a wig that I didn’t like and returned it and have been waiting over a month for a refund. Have opened a case with my credit card company as this is ridiculous. I ordered the item on the 5th of February and still without a refund…

Bought a wig in the middle of January and got in contact with them because it didn’t suit me. They were very polite and said I could return the wig as long as there was not anything wrong with it. Couple weeks later they asked for my bank details to refund the money and still now waiting for a refund, also said it could take 10 working days. I have tried to contact them again but now are ignoring my messages.

3 months and still not received the wig. I wish I had read these reviews before purchasing. I have been In Contact with customer services by email on numerous occasions and keep getting a different expected delivery date. I have now requested a full refund. I have not yet had a response to my last request. I will be seeking legal advice as this company is a complete scam
[Order #34530] (December 18, 2022)
Please can you arrange full refund asap as paid nearly £800

As of now I am giving this 1 star as I have not yet received my order which was placed on January 9th. Dispatch date on email said January 11th it is now March 13th and nothing just the same response saying to allow 8 working days for delivery.

If I do receive the hair this week and it’s spectacular all will be forgiven at this point. Will update in a week as I will be putting in for a refund by next week if I do not receive my order.

I've ordered 3 wigs, they are all amazing as always!
Had some problems with the postal office in Luxembourg and as soon as I asked for the zeelle team to help me they did. Never had a problem with them not helping me or answering me.

Purchased the POWER wig in 18 inches, medium cap, from their ready to ship section. States ALL OVER their website the wigs are handmade in the UK and they are ready to wear. Couldn’t be further from the truth. I received a wig shipped from America and from a site called thepreetee.com.
On average you would be spending about £250 from this site for that length.
The wig arrived with various issues: small cap, lace didn’t seem to be HD, length wasn’t 18inches, visible knots and orange roots. Was definitely not “ready to wear”.
I contacted them straight away and was told they did an instagram post to say ready to ship wigs were sent from elsewhere but that is not stated on their website which is where I ordered the wig from?
They said they could issue a medium cap wig and customise the wig for an additional £80 but again this goes against how the wigs are advertised. No where does it state that in order for the wig to be ‘ready to wear’ you have to pay an additional fee.
I requested a refund which was agreed upon and sent the wig straight back to them which was received on 10th January 2023. Was told a refund would be 3-4 weeks.
Contacted them later on to confirm they had the wig to which they confirmed it was received and my return was processed on 12th January 2023 and it would take 14 working days to receive the funds back. Contacted them on the 14th working day and was then told it takes 3-4 weeks again.
The 4 weeks is up and I still don’t have my money back! Luckily for me I had purchased it off my credit card so I’m able to make a claim from them due to the incompetence of zee.elle.
Advice for anyone looking to buy from, don’t. They are clearly advertising products that are not made by them, they are the middle man and making a huge mark up on these wigs whilst the consumers are paying these higher prices when they could go directly to the source and save themselves a huge amount of money.
Should be reported to trading standards.

My order never arrived. for the third month I have been fed with promises

Love my wig 
I am absolutely in love  . It took a bit of time to get to me but it does not look like a wig!!!! the hairline is AMAZING. Their HD lace blends blendssssssss! Not sure why they have such bad reviews, I am happy with my purchase and will recommend to everyone.

I received the wrong wig, but they have now responded to me and are allowing me to return to exchange for the one I actually ordered.

I ordered two wigs from Zee.Elle late last year (2022). I was anxious at first after not having ordered a wig in 12 years. But was elated when I received the wigs. I got the golden bloc (real hair) and the auburn statement waves (synthetic), both are extremely good quality and so comfortable!

My order is constantly pushed back, everyone lies about the delivery time. I want my money back but I don't get a response from them. Judging by the reviews and judging by my situation, these are pure scammers.
My order id is
34414

Made an order 19/11/22 - estimated dispatch time - 2/12/22. Waited until the 2nd of Dec and decided to check the order, been moved to 19/12/22. Sent an email, message on instagram only to be left on “seen” and they’ve just uploaded to Instagram and posted to the story. Just checked again and its estimated dispatch time is 20/12/22, sent another message on Instagram. £420 is a lot of money to spend to be ignored. Obviously getting more orders that you can’t keep up with and uploading selfies to Instagram showing wigs you can be bothered to make for yourself is more important that dealing with the customers you already have. I just either want my overpriced expensive wig or my money back. Why is that so hard?
**Update** 9/12/2022
Got a response - they said it take 4-6 weeks to make the wig and if I want to cancel the order they’ll take 25% which is expressed in the returns policy. I expressed that they should say 4-6 weeks on the estimated dispatch time in the first place so people can at least plan around delivery. Will keep updating, we’ll see what it’s like when it arrives.
*13/12/2022 Shipment date changed again. If you make an order mid November don’t expect to receive it by new year.
* 18/12/2022 Lead time says on the wig 10 days as a Zeeelle guarantee apparently. Then when I complain they say they have a different policy that they seem to only have in the small print after 4 clicks on the bottom of their website. Not next to the product which states 10 days. I’ve requested a refund for the 3rd time, this time in full. Don’t understand why you want 25% when you quite clearly haven’t begun making my wig. Obviously how they make money. Wouldn’t really care if it was £100 but this is literally half a grand given to a company that can’t deal with their orders. Shipment date now moved to 30/12/2022 - why would I want a wig AFTER Xmas and new year?

I have been waiting from 29/9/2022 for a wig now it been lost and zeeelle is being redundant about my refund I have constantly messaging on instagram and via laybuy I have now been in contact with my solicitor and the financial ombudsman about this company and extremely poor customer service I would highly recommend that no one uses zeeelle as you will get ripped off this company should be ashamed of themselves for how they treat customers there a complete disgrace