The customer service helped me resolve my issue in a fast manner. Also they kept me updated on my products. Regards, Edwin from Singapore 🇸🇬
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ich platzierte die Bestellung WN9 am 1./2. März, als Versanddatum anvisiert war der 10.3. Das ist ein großes Zeitfenster, aber verständlich, da es eine Vermittlerplattform ist. Heute in den japanisc... Toon meer
Bedrijf heeft geantwoord
Ordered a few bundles of manga from them. Used express shipping, shipped via FedEx to my door from Japan to southern Africa within a week. Customer support is super fast and very helpful. The goods... Toon meer
Bedrijf heeft geantwoord
I ordered a plush that was shipping from Japan to Chicago and the international portion went smoothly but once it got handed off to the last-mile carrier (UniUni), things got messy. The delivery kept... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Online marktplaats
- Winkel in modeaccessoires
- Beeldjeswinkel
- Handtassenwinkel
- Hobbywinkel
- Japanse kruidenierswinkel
Geschreven door het bedrijf
ZenPlus is an e-commerce platform where you can buy goods directly from Japanese retailers with the click of a button. We take special care to curate only the best shops for our marketplace, so you can rest easy knowing you will get top quality products at reasonable prices.
Contactgegevens
Japan
- zenplus.jp
4,0
Goed
130 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van zenplus.jp
感謝您的評論！期待您再次使用ZenPlus。
來自ZenPlus團隊
Love zenplus
Zenplus is a great find of a website , I used it to purchase some shinada global plushies, they have great deals and prices on them, and other things like figures. Shipping from Japan took less time than I expected ( around 2 weeks ) I would recommend zeplus to anyone , as long as you don’t mind the expensive delivery fee’s ( An unavoidable thing for International delivery )
20 januari 2024
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear Todd,
Thank you for taking the time to post about ZenPlus here on Trustpilot. The whole team appreciates it. Yes, international delivery can get expensive, and we are always working to lower these costs as much as possible without sacrificing safe packaging. We hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus team
Great Find!
I ordered something I couldn’t find in usa and zen impressed me with quick service, quality product, and excellent packaging
8 januari 2024
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear Jonas Keys,
Thank you for posting about ZenPlus here on Trustpilot. All of us over here appreciates every review and it is great to hear you could get what you needed. We hope to see you soon again.
Best regards,
The ZenPlus team
Impeccably packed
Items are always well packed and swiftly delivered.
23 december 2023
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear Emiry Brown,
Thank you for posting here on Trustpilot. Every review is truly appreciated. The packing team is really doing their best to make sure every item arrives safely. We hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus team
I was a bit skeptical at first but...
I was a bit skeptical at first but I took a chance and I am honestly pleasantly surprised by how quickly it shipped and arrived. It was packed well and the prices were very reasonable especially shipping to the US. I will definitely be using this service again.
24 januari 2024
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear Teshi Hyena,
Thank you for posting about ZenPlus here on Trustpilot. The whole team really appreciates it and we hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Fast shipping and well packaged
Fast shipping and well packaged. Really nice Cthulhu mahjong set at a very good price.
Thanks
17 januari 2024
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear Steve,
Thank you for posting here on Trustpilot. We really appreciate it and it is nice to hear you are enjoying your mahjong set. Hope to see you on ZenPlus marketplace soon again.
Best regards,
The ZenPlus Team
This was my first time ordering there…
This was my first time ordering there and I was a little sceptical but everything worked fast and the product is just what I wanted. Will definitely use it again👍🏻
12 januari 2024
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear Ellie Stark,
Thank you for taking the time to review ZenPlus on Trustpilot. It is very much appreciated and it is great to hear that we lived up to your expectations. We hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Horrible service
Horrible service. I ordered a a zojirushi ricecooker and an adaptor for the SE plug it comes with. They cancelled the Zojirushi without emailing me and shipped the adaptor which costs $7.5 with an international shipping fee of $36. The Zojirushi is cancelled according to my 'Orders' page and I have emailed them about it but they take 5 days to respond if not more in my experience. The shipment is already with FedEx and the shipment weight is 300g, clearly just the adaptor item. They haven't confirmed cancellation via email nor refunded the money for the cancelled Zojirushi which costs around $350. Please avoid this website unless you're looking to get ripped off. I will update this review if they fix the issues.
20 januari 2024
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear Abdullah,
Thank you for posting here on Trustpilot. Something has clearly gone wrong here and we apologize for that. We have requested information through Trustpilot to be able to pinpoint your order and help you with this issue.
Best regards,
The ZenPlus Team
Dear Abdullah,
Though we haven't heard from you here on Trustpilot, we did hear from customer support that you have been fully refunded. If there is anything we can do to assist further, please do not hesitate to contact us here or through other channels.
Best regards,
The ZenPlus team
The product was exactly what was…
The product was exactly what was advertised, it came well packaged and relatively fast!
18 januari 2024
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear Camila L,
Thank you for taking the time to post here on Trustpilot. We all appreciate it very much over here. Good to hear you received your package in a timely manner.
Best regards,
The ZenPlus Team
Ordered a few bundles of manga from…
Ordered a few bundles of manga from them. Used express shipping, shipped via FedEx to my door from Japan to southern Africa within a week. Customer support is super fast and very helpful. The goods are packed very safely with multiple layers of wrapping and did not experience any issues from them. Would 100% recommend over anything else if you want to buy from Japan, the prices for the individual items are not bad at all.
Cheers guys.
12 januari 2024
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear Marcus,
Thank you for taking the time to post a detailed review here on Trustpilot. Every review is appreciated by the teams all the way from warehouse, packing and shipping to offices and it is great to hear feedback about packages traveling that kind of distance. We hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Highly Recommended
Great service…. Open communication…
Excellent, all around…
18 december 2023
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear Sandy Sweezey,
Thank you for posting here on Trustpilot. Each and every review is very much appreciated by the whole team and we hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Excellent communication
Excellent communication, perfect transaction.
10 december 2023
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear Rachel Romano Kelly,
Thank you for taking the time to post on Trustpilot. It is very much appreciated by the whole ZenPlus team and we hope to see you on our marketplace soon again.
Best regards,
The ZenPlus Team
Received on time as promised
Shipment received on time as promised and the packaging was made well with no damages on the outside and inside. Products are in great condition and same as photo presented in website. Very reliable.
30 december 2023
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear INTIPORN FUANGAROMYA,
Thank you for posting about ZenPlus here on Trustpilot. We really appreciate all reviews and comments and hope to see you again on ZenPlus in the near future.
Best regards,
The ZenPlus Team
Safe and secure shipping
Safe and secure shipping. Otters came in perfect condition!
7 januari 2024
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear Onyx King,
Thank you for reviewing ZenPlus on Trustpilot. We really appreciate every single review and are hoping to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Best price on the planet. Quality goods.
Best price anywhere. Super fast shipping. Great product. Very pleased with the service.
4 januari 2024
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear J.W. Coulter,
Thank you very much for reviewing ZenPlus here on Trustpilot. We truly appreciate the time and effort spent and hope to see you on our marketplace soon again.
Best regards,
The ZenPlus Team
Excelent!!!
9 januari 2024
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear Mikel Villa,
Thank you for posting here on Trustpilot. It is truly appreciated by everyone at ZenPlus. We hope to see you soon again.
Best regards,
The ZenPlus Team
I'm so thankful to have a place to buy…
I'm so thankful to have a place to buy these items. Great communication and a safe place to buy international gifts
9 januari 2024
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear Heather,
Thank you for taking time out of your day to post about ZenPlus here on Trustpilot. The whole team is grateful for each review. We hope to see you soon again on our marketplace.
Best regards,
The ZenPlus Team
Good quality product
Good quality product, super adorable plush.
2 januari 2024
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear Hal S Genejoke,
Thank you for taking the time to post on Trustpilot about ZenPlus. We really appreciate it and hope to see you soon again.
Best regards,
The ZenPlus Team
Antwoord van zenplus.jp
Dear Marie Mesrobi M. Mesrobi,
Thank you for taking the time to post your thoughts here on Trustpilot. We're sorry if it might have taken longer for you to receive the items than expected. It could have been the holiday season of course, but we are happy to hear it was worth the wait and we hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Great shopping experience
Website navigation was clear and smooth, and I love my Shinada Global products!! Shipping was fairly quick, as well. A pleasure.
1 december 2023
Review zonder uitnodiging
Antwoord van zenplus.jp
Dear Rachel B.
Thank you for your time to review us and post on Trustpilot. It means a lot to hear from you and it is great to hear you are enjoying your Shinada Global items. We hope to see you soon again.
Best regards,
The ZenPlus Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.