Reference 159531748 Having made a mistake with my husband's blue badge we contacted the team at ZZPS by email. They could not have been more helpful, explaining how we needed to re-register the blue... Toon meer
Bedrijf heeft geantwoord
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Could only talk to a bot. They're chasing for a parking fine that I appealed, said I wanted the response in writing and never received it. I've moved home since and had only one letter make it's... Toon meer
I wish reviews like this didn't require a one-star minimum, because this is a zero-star organisation. Bold, red, all caps type in their letters; predatory language; general callousness. Just th... Toon meer
Bedrijf heeft geantwoord
Very helpful and explained everything to me. We had put an appeal in and the automatic appeal date had run out unfortunately this activated a debt letter then being sent. Things are now sorted out tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ZZPS specialises in the collection and management of unregulated accounts with award-winning levels of customer service.
Contactgegevens
400 Dashwood Lang Road, Bourne Business Park, KT15 2NX, Addlestone, Verenigd Koninkrijk
- 01932918916
- customerservices@zzps.co.uk
- zzps.co.uk
3,0
Gemiddeld
763 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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This company gave my husband liam…
This company gave my husband liam woodings, a parking fine outside mcdonalds. As we explained, we had taken a while as it was my daughters birthday and she is autistic and it takes her a long time to eat. We also sent in proof of her benefits and explained that with a disabled child it takes longer and could they please consider that. There response was that we dont have a badge so they dont care. My husband told them on the 6th August they would be passed over to step change to be placed on his debt management plan, they confirmed this on 18th September, then on the 1st October they were sent an email to inform them that there would be a missed payment due to my husband being off with covid and lost a lot of his wage, he was recomended to inform his creditors, by stepchange, he received an automated reply saying it was received and then received no reply. Then he received a very threatening message from gctt enforcement agents (which is the same company) to which he did an online contact us formband sent them all previous correspondence. They AGAIN did not respond. This morning we have received yet another letter from the solicitors advising that THEY had made several attempts to sort this! My husband missed 1 payment due to illness and told them. This company are ruthless and greedy. They have absolutely no compassion for any situation. My autistic daughter is a piggy bank to them! Its absolutely ridiculous what my husband has had to put up with from this company when he has made payments for this on time every month. All this for parking in a place we paid to eat!!
24 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Annemarie,
Thank you for taking the time to leave your review.
We would like to address the concerns raised; however, as we are not authorised to discuss or share any information relating to this case with anyone other than the named account holder, we are limited in what we can say here.
To provide clarity, ZZPS Limited does not issue Parking Charges. We act on behalf of the issuing client once a case is passed to us. If you wish to raise concerns regarding the original Parking Charge itself, please contact the issuer directly through their dispute resolution process, as they are best placed to consider those points.
While we cannot comment on case-specific details, we want to reassure you that we review every case individually and follow our “treating customers fairly” approach at all times. Any overlap in communications (such as letters and emails crossing in the post) can occur due to processing times rather than a lack of response.
We fully understand that this situation is difficult, and we would like to provide a more detailed reply. If the named account holder would like us to speak with you, they can email us at customerservices@zzps.co.uk
to provide written authorisation. Once received, we would be more than happy to discuss the matter directly and address all points in detail.
Thank you again for bringing this to our attention.
Kind regards,
ZZPS Limited
Good experience
Good experience with staff on the phone, I think he was called Oscar? He helped me with my query and was polite and professional.
21 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello H Booth,
Thank you for taking the time to leave us this positive review. We truly appreciate your feedback and are delighted to hear you were satisfied with our service!
So that we can identify and verify the agent who assisted you (so we know who to pass your feedback on to!), please could you amend your review to include a reference number?
Many thanks,
ZZPS Limited
Very efficient and listened to me…
Very efficient and listened to me queries
Handled my issue quickly resolving it on the phone
Thank you!
20 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello CY,
Thank you for taking the time to reach out and provide us with this feedback.
So that we can pass this on to the agent who assisted you, please could you amend your review to include a reference number?
Many thanks,
ZZPS Limited
Clear advice and offer to help
Clear advice and offer to help. Professional and courteous.
20 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Paul.
Thank you for taking the time to reach out and provide us with this feedback.
So that we can pass this on to the agent who assisted you, please could you amend your review to include a reference number?
Many thanks,
ZZPS Limited
Registration Number keying error for one letter.…
When I made an error in entering one letter wrongly of my car registration number, I understand why the fine was issued. When it was checked that the correct payment was made, my appeal was allowed.
I thank you for this decision. The process to make the appeal was straightforward even for an aging pensioner.
18 oktober 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Peter,
Thank you so much for taking the time to leave us your kind feedback; we have located your account and will pass on your feedback to the agent who assisted you.
Many thanks,
ZZPS Limited
Helpful call handler!
Just spoken to a call handler (Oscar). He was very helpful and polite. Thank you for your clear and prompt service!
19 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Angela,
Thank you for reaching out to us.
We appreciate you taking the time to contact us and for giving this positive feedback; we will pass this on to Oscar!
Many thanks,
ZZPS Limited
In response to your reply regarding my…
In response to your reply regarding my previous review, my reference number is 427554003829. I emailed on 25th October and received an automated response, but I haven't received any further communication. I am concerned about the lack of follow-up, especially considering the importance of timely resolutions.
25 oktober 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello C P,
Thank you for providing your reference number.
We have conducted a review and can see that you contacted us on 25 October as stated and a response has since been sent; we appreciate you would have preferred a response to be sent sooner, however, we receive a large number of emails daily and our response time can extend at busier periods.
We can see that a refund request is currently under review with our Refunds Department and will be processed accordingly once all required information has been received.
If you require anything further, please reach out to us again.
Many thanks,
ZZPS Limited
Appaling
I received no suchcommunications regarding to pay 20 if I had this would have been paid. Also still you are incontable with the messages and I have proof of my tickets which you have ignored
J miles hence why I have to put thus on here as you do not answer
18 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Jillian,
Thank you for reaching out to us again.
Please note that this has been raised with our client directly and we will advise on their response.
Many thanks,
ZZPS Limited
------
UPDATED RESPONSE
Hello Jillian,
Thank you for your patience whilst this has been reviewed; our client has responded and confirmed that whilst payment was made, it did not cover your full duration of stay.
The payment made covered 1 hour, however, the vehicle was in use of the site for 1 hour 17 minutes.
As confirmation has been received that your charge has been issued correctly and followed the correct process, please now contact QDR Solicitors on 01926 758011 or info@qdrsolicitors.com as your case is being handled by them.
Many thanks,
ZZPS Limited
Poor communication and refusal to negotiate
I appealed a parking charge in good faith and received no clear response for weeks. When I finally contacted ZZPS, they refused to reduce the charge, even though I had tried to resolve the matter amicably. Their agents were dismissive and unwilling to consider any settlement. Very disappointing experience.
18 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Adrian,
Thank you for reaching out to us.
We have been able to locate your case and can see the communication history which shows your appeal response was sent via email on 26 September 2025 to the email address provided with your appeal.
As no contact was made within the specified timeframe, your charge continued to progress as advised within your appeal response.
Further to this review, we can confirm the matter has been handled correctly and the information provided has been accurate at each point of contact with our company.
If there is anything further you wish to add, please reach out to us again at any time.
Many thanks,
ZZPS Limited
Paid for parking but was still charged?
Poor service.
No coherent communication.
Paid for parking but was still charged? An all around terrible experience.
18 november 2024
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello John,
Thank you for taking the time to reach out to us.
Please can you update your review to include your reference number so that we can look into this for you?
Many thanks,
ZZPS Limited
Caroline was able to help me resolve my…
Caroline was able to help me resolve my issue quickly and was very polite and lovely to speak to
17 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello NY,
Thank you for taking the time to reach out to us.
Thank you so much for your positive feedback; we will pass this on to Caroline!
Many thanks,
ZZPS Limited
Ease of communication
Ease of communication and resolved the issue promptly, Elizabeth was very helpful and understanding of the situation and handled it perfectly.
17 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Ed,
Thank you for reaching out to us; we appreciate the time taken to do this.
We're so pleased to hear that Elizabeth was able to assist you and will pass on your feedback to her!
Many thanks,
ZZPS Limited
This is one other scamer company
Im faiting whyd the smart parking limited ,they run the car parck on argal reservoir in penryn in cornwall car parck belong to nacional trust,as im disable person im intatle to parck on nacional trust parcking for free ass im ave disable badge but that company smart parcking ignoren the case plus im went in to gette the liflets for fisching prices and im not ever toun off my car ,just 5 minutes not more , i recvive at list 10 diferente letter from diferents collectors now im goin to suing this as well
16 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Angelo,
Thank you for reaching out to us.
We're sorry you've had trouble with this parking charge; we would like to look into this matter, however, we have been unable to identify a case on our system that matches the details you have provided.
If you would like us to look into this further, please either update your review to include a reference number or contact our Customer Services Department on 01932 918916 or via email to customerservices@zzps.co.uk.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
got a parking charge from ukpc .i have…
got a parking charge from ukpc .i have appealed as I had a valid reason for being just up on the kerb as the car parked next to me was over the white line making my space too tight . was not intrusive and totally safe.no answere from ukpc about my appeal ?
just recieved zzps debt recovery its gone from £60 to now £170 ,this cannot be legal
15 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Peter,
Thank you for reaching out to us.
We have located your account in our system and can confirm that we are no longer instructed on the case, as UKPC has withdrawn it from our system.
We would recommend getting in contact with them directly as they may have chosen to deal with this matter themselves or may have referred this matter to another company.
Many thanks,
ZZPS Limited
Ref number APSU01535536225
Ref number APSU01535536225
Bought a car from a person who lived in a building
Fined by this company for parking in the building - the day I bought the car from the person who lived there! I had to get the car off him somehow!!
Ignored my appeal and sent debt collectors.
Their poor reputation seems justified. Awaiting further response to another appeal after first ignored.
15 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Alex,
Thank you for reaching out to us and providing your reference number.
We can see your appeal was submitted on 25 September 2025 via our online portal, and a response was sent via email on 21 October 2025 requesting that an appeal be submitted from the driver.
As no further response was received, the hold placed on the case expired and was allowed to progress further.
If you have evidence to prove you were neither the driver nor the owner of the vehicle at the time of the contravention, please provide us with this evidence along with the name and address of the driver of the vehicle for us to review the matter further.
Please send this to appeals@paymyparkingcharge.com within 7 days.
Your case will be placed on hold for 7 days to allow you time to do this.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Customer advisor
Technically writing a review for an organisation that takes your money does not make sense. However this is solely for Ruby Hamilton their customer advisor great temperament polite helpful and very charming. ZZPS ARE LUCKY to have such a great staff meme we and should appreciate her customer service .
Many Thanks Ruby I wish you all the success in the future wherever you work.
Adam
14 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Adam,
Thank you for reaching out to us and leaving a review.
We're so pleased Ruby was able to assist you and will pass on your lovely feedback to her!
Many thanks,
ZZPS Limited
Poorly handled
I was appalled by the way I had been treated. As I was travelling with a disabled adult this has caused me and her a lot of stress and anxiety. Not only did I display her blue badge, I paid as well as was stressed the parking machine was out of order and there was no where to register the badge. I feel our wellbeing has been negatively impacted by this whole experience. In addition to this, I submitted the evidence of the blue badge, the parking receipt and the photo of the out of order machine only for you to email and ask for all this evidence again causing more stress and worry. Whilst it was resolved, the final email was very condescending and did not reassure me at all that your company understood what I had experienced.
Ref: 152621785
7 september 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Clare,
Thank you for reaching out to us.
We are sorry to hear about your experience with our company and would like to review the matter further.
Please can you update your review to include your 9-digit ZZPS reference number?
Once provided, we can review your case and all email correspondence fully and provide you with a more detailed response.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
----
UPDATED RESPONSE
Hi Clare,
Thank you for providing your reference number.
We are very sorry to hear about the stress and anxiety caused during your parking experience, especially while travelling with a disabled adult. We completely understand the situation, and your concern over the functionality of the payment machine being out of order, made things challenging for you.
We acknowledge that requesting the evidence a second time added to your stress, and we sincerely apologise for any frustration this caused. Please be assured that the appeal was reviewed carefully, and we were able to resolve the matter and close the account.
We also appreciate your feedback regarding the tone of our final email. It is certainly never our intention to come across as condescending, and we will review the language used in communications to ensure it is more sensitive and reassuring in future.
Thank you again for bringing your experience to our attention. We value your feedback and will use it to improve our service and communications going forward.
Kind regards,
ZZPS Limited
I missed a £20 admin payment
I missed a £20 admin payment — not even a parking fee — and my case was handed over to ZZPS, who inflated the amount to an extortionate £170. Their letters didn’t even explain how they arrived at that figure or what it was made up of. Unfortunately, I missed the first letter due to other life matters taking priority, and by the time I received the next one, it was filled with threats of further escalation. Out of fear, I ended up paying. The entire process felt unfair, intimidating, and completely disproportionate to the original issue. Absolutely ridiculous and deeply upsetting experience.
12 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Sandra,
Thank you for reaching out to us.
We are limited in the ways we can assist without a reference number to enable us to locate your case on our system and provide a detailed response.
Please either update your response with your 9-digit ZZPS Reference number or contact us on 01932 918916 to discuss this further.
Many thanks,
ZZPS Limited
My blue badge issues with parking has been throughly investigated and guideline given to me was very helpful
My blue badge has been th
11 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Mamdouh,
Thank you for taking the time to leave us this feedback, we really appreciate your positive comments!
So that we can pass this feedback on to the agent who assisted you, please could you update your review to include a reference number?
We look forward to hearing from you,
Many thanks,
ZZPS Limited
ZZPS are a company biased against disability
ZZPS are a company biased against people with disabilities. We displayed my mother's blue badge but were sent a fine. Having provided my mother's name and blue badge number I was told that they would contact me within the month. Although, they claim I was sent an email and then another email, I received nothing. They also claimed the badge was not displayed- it was. Three months later I got a letter stating the fine had gone up to £170!
22 juli 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Jane,
Thank you for taking the time to reach out to us.
We can see that you discussed this matter with one of our agents via LiveChat, who confirmed payment was also required to park alongside displaying a valid blue badge.
The signage on site states this, and we can confirm our client, the Car Park Operator, responded to your appeal requesting further evidence; however, as this was not received the appeal was processed based on the information they held at the time.
Due to your appeal being rejected and no payment or further appeal being submitted, the case has progressed to us correctly, and the outstanding balance remains payable.
Please contact our offices on 01932 918916 to discuss payment.
Many thanks,
ZZPS Limited
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