Reference 159531748 Having made a mistake with my husband's blue badge we contacted the team at ZZPS by email. They could not have been more helpful, explaining how we needed to re-register the blue... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Could only talk to a bot. They're chasing for a parking fine that I appealed, said I wanted the response in writing and never received it. I've moved home since and had only one letter make it's... Toon meer
I wish reviews like this didn't require a one-star minimum, because this is a zero-star organisation. Bold, red, all caps type in their letters; predatory language; general callousness. Just th... Toon meer
Bedrijf heeft geantwoord
Very helpful and explained everything to me. We had put an appeal in and the automatic appeal date had run out unfortunately this activated a debt letter then being sent. Things are now sorted out tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ZZPS specialises in the collection and management of unregulated accounts with award-winning levels of customer service.
Contactgegevens
400 Dashwood Lang Road, Bourne Business Park, KT15 2NX, Addlestone, Verenigd Koninkrijk
- 01932918916
- customerservices@zzps.co.uk
- zzps.co.uk
3,0
Gemiddeld
763 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Spoke to advisor Oscar Webb
Spoke to advisor Oscar Webb, it was confirmed that we had put a 4 instead of 5 when entering car reg which caused the penalty to be issued. As this was clearly a mistake Oscar closed the matter with no further action or penalty to pay. Very helpful, thank you.
10 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello AD,
Thank you for taking the time to leave your review.
We’re pleased to hear that Oscar was able to assist you quickly and resolve the matter without any further action. It’s great to know that his helpfulness made the process straightforward for you. We’ll be sure to pass on your kind feedback to him.
Thank you again for your comments.
Kind regards,
ZZPS Limited
The experience was good because I was…
The experience was good because I was able to speak to a person fairly quickly and talk through my problem regarding a Parking Charge.154735500. This was looked into promptly and entirely satisfactorily by EZRA, whom I cannot praise too highly. He made what might have been an unpleasant experience into a happy one for me - with his patience and charm
9 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello David,
Thank you for taking the time to leave your review. We’re delighted to hear that Ezra was able to assist you promptly and turn a potentially stressful situation into a positive experience. It’s wonderful to know that his patience and professionalism made such a difference.
We’ll be sure to pass on your kind feedback to Ezra — it’s always encouraging for our team to hear their efforts are appreciated.
Thank you again for your comments.
Kind regards,
ZZPS Limited
I accidentally input an incorrect…
I accidentally input an incorrect letter into the parking meter and made an appeal . On contacting the firm after 28 days of the appeal and speaking to Bridget, she confirmed that my error was a minor transgression ( which it most certainly was) and my appeal was successful. Common sense prevailed and the firm has my thanks.
9 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello M and E Simpson,
Thank you for taking the time to leave your review. We’re pleased to hear that Bridget was able to assist you and that your appeal was resolved successfully. It’s great to know she assisted in making the process straightforward for you and will pass on your feedback to her directly.
Thank you again for your comments.
Kind regards,
ZZPS Limited
My comment is based on the person who…
My comment is based on the person who saved me not the company. The person who saved me was very professional, his communication etc. I was happy with the service.
9 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello T J,
Thank you for taking the time to leave your review. We’re delighted to hear that your experience with our team member was positive and that their professionalism and communication helped resolve your issue.
To ensure we can pass on your kind feedback to the right person, could you please update your review with the agent’s name or a reference number if possible? This will help us acknowledge their excellent work directly.
Thank you again for your comments.
Kind regards,
ZZPS Limited
After receiving a penalty notice I…
After receiving a penalty notice I called the Saba enquiry line to question the penalty as I had paid, the gentleman dealing with my call John Brown brought to my attention that I had keyed in a wrong letter of my registration he was very helpful & tracked the payment their end while I was in the line, & explained what I had inadvertently done & how to avoid this mistake again he was very understanding & patient with me, much appreciated.
8 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Susan,
Thank you for taking the time to leave your review.
We’re pleased to hear that John Brown was able to assist you, track your payment, and explain the situation clearly. It’s great to know that his patience and understanding made the process easier for you. We’ll be sure to pass on your kind feedback to him.
Thank you again for your comments.
Kind regards,
ZZPS Limited
Contacted SABA/ZZPS through their…
Contacted SABA/ZZPS through their telephone number with reasonable wait time. Managed to get through a very helpful person called Cal who managed to sort out my issue with my parking notice. Really grateful for him for managing to sort out my issue. Not often you get good result with parking appeals but real helpful person.
8 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Timothy
Thank you for taking the time to leave your review.
We’re delighted to hear that Cal was able to assist you and resolve your parking notice efficiently. It’s great to know that his support made the process easier for you. We’ll be sure to pass on your kind words to him.
Thank you again for your feedback.
Kind regards,
ZZPS Limited
they could actually listen and use…
they could actually listen and use reason
8 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Mihai,
Thank you for taking the time to leave your review.
We would like to look into this further to understand what led you to leave this review; please could you amend your review to include a reference number?
This will then allow us to investigate your case and provide you with a more detailed response.
We look forward to hearing from you.
Kind regards,
ZZPS Limited
Luke was very helpful
Spoke to Luke just now about a mistake on my parking charge!
he got it sorted and cancelled in 5 minutes
really straightforward and easy - he was very professional and saved me a lot of stress!
Thanks Luke!
8 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Lee,
Thank you for taking the time to leave your review.
We’re thrilled to hear that Luke was able to resolve your parking charge quickly and professionally. It’s great to know he could make the process straightforward and stress-free for you. We’ll be sure to pass on your kind words to him.
Thank you again for your feedback.
Kind regards,
ZZPS Limited
Luke was very helpful in resolving my…
Luke was very helpful in resolving my appeal
Thank you!!
8 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Ilanit,
Thank you for taking the time to leave your review.
We’re delighted to hear that Luke was able to assist you and resolve your appeal. We’ll be sure to pass on your kind words to him — it’s always great for the team to know their efforts are appreciated.
Kind regards,
ZZPS Limited
Brilliant help
As debt collectors go these guys are good. They originally sorted a parking debt out in July of this year. I then had another scamming company on my back late November/December saying that I owe the debt once again. Phoned ZZPS up and they were straight on the case. 2 weeks later the scammer company backed off and admitted fault. Communication was brilliant and helped settle any worries I had. I know debt companies do get a bad rep but these guys were brill in sorting my problem out.
5 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Sophie,
Thank you for taking the time to share your experience.
We’re pleased to hear that our team was able to help resolve the situation quickly and provide clear communication throughout. It’s great to know that we could help put your mind at ease and address the issue effectively.
We really appreciate your kind words and your recognition of our efforts — feedback like this is always encouraging for the team, so if you could amend your review to include a reference number, this would allow us to be able to pass your feedback on to the agent/s who assisted you.
Many thanks,
ZZPS Limited
Experience with member of staff ……
Can’t comment on the company but my experience with the member of staff on the phone, his name was Luke, was exceptional. He listened to what I had to say and was polite and professional throughout and helped arrange my payment.
4 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Sue,
Thank you for taking the time to leave your review.
We’re delighted to hear that Luke provided you with exceptional support, listened carefully, and handled your call professionally. We’ll be sure to pass on your kind feedback to him — it’s always wonderful for our team to know their efforts are appreciated.
Thank you again for your comments.
Many thanks,
ZZPS Limited
Excellent customer service.
I dealt with a gentleman called Ezra, (not sure on the exact spelling!). He was both helpful and professional and articulate. He resolved my issue promptly with a positive outcome. An asset to his organisation.
2 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Ian,
Thank you for taking the time to leave your review.
We’re delighted to hear that Ezra was able to assist you professionally and resolve your issue promptly. We greatly appreciate your kind words and will be sure to share your feedback with him — it’s always wonderful for our team to know their efforts are valued.
Thank you again for your comments.
Many thanks,
ZZPS Limited
Tone abrupt
Tone abrupt. Told you many times. 3 times. Showed fraughtness and impatience. For SEN people with needs not acceptable. Makes you feel worthless.
2 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Lisa,
Thank you for taking the time to leave your review.
We are very sorry to hear about your experience. We expect all members of our team to communicate with patience, professionalism, and understanding, and we regret that this was not reflected in your interaction.
Please be assured that your feedback has been shared internally and will be used as part of further training and coaching for the agent involved, as the standard of conversation you describe does not reflect the level of service we aim to provide.
If you would like us to review the matter in more detail, please feel free to contact us at customerservices@zzps.co.uk so we can assist you further.
Thank you again for bringing this to our attention.
Many thanks,
ZZPS Limited
I mistyped a character in my reg number…
I mistyped a character in my reg number when I bought the £33.10 ticket. A penalty notice came through so I called the number in the letter. A very nice man called Luke found that I had already paid, told me to be careful keying in future and closed the penalty down. Thank you for your help.
I did phone previously but the other person wasn't helpful at all.
28 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Sarah,
Thank you for taking the time to leave your review.
We’re pleased to hear that Luke was able to assist you and resolve the issue quickly. We always aim to provide helpful and courteous support, and your feedback is very much appreciated.
We’re sorry to hear that your earlier call did not meet expectations, but we’re glad the matter was ultimately resolved to your satisfaction.
Thank you again for your kind comments.
Many thanks,
ZZPS Limited
For only £30 which I have paid before…
For only £30 which I have paid before through Enterprise they repeated to charge me and I submitted an appeal with strong evidence that I have paid it already. But, strangely they easy refused my appeal and they changed it to £85 without any notice, and also added another £70 fees so, finally I paid £155 in total. That action was really unfair particularly that £70 fee was during appeals period. The other similar companies always stop charging extra fees during the appeal period. But they relax said very easy that maybe others YES but it is our method (!?) Eventually I paid £155 really unhappy for only £30 which Enterprise has collected previously from my card details !
28 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Ramin,
We appreciate you reaching out to us and providing this feedback.
So that we can look into this further, please can you amend your review to include your 9-digit ZZPS reference number?
Without a case to refer to, we are limited as to the information we can provide.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Although it was a very slow process I…
Although it was a very slow process I was informed all the way through and shown some understanding, I really do appreciate the time given and the outcome. Thankyou
17 oktober 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Sarah,
Thank you for taking the time to leave your review.
We’re glad to hear that you felt informed throughout the process and that our team were able to provide the understanding and support you needed. We appreciate your patience during the investigation and are pleased that you were satisfied with the outcome.
We would like to be able to pass on your kind feedback to the agent/s who assisted you; could you please amend your review to include a reference number to allow us to do this?
Thank you again for sharing your experience with us and we look forward to hearing from you.
Many thanks,
ZZPS Limited
cowboys
deadlines set by company in days, then they take months to respond and resolve the situation. will get a receipt from the medical centre in future to avoid any mistakes beyond my control.
10 juli 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Keith,
Thank you for taking the time to leave your review.
We are sorry to hear that you feel there were delays in receiving a response from us. We do reply to all correspondence we receive, and any perceived delay is usually due to the natural crossover that can occur between letters being issued and incoming information being processed. This can sometimes mean that documents cross paths, even though your correspondence is actively being reviewed.
We understand how important it is for customers to have clarity, and we appreciate you sharing your experience. If you have any outstanding concerns or further information you would like us to review, please feel free to contact us at customerservices@zzps.co.uk, quoting your reference number, and we will be happy to assist. Alternatively, please amend your review to include your reference number, and we can review your case.
Thank you again for bringing this to our attention.
Many thanks,
ZZPS Limited
Prompt response.
I had a penalty notice sent to me by an error in their system, I called them and a nice lady, Karen, answered my call. She was very helpful and managed to sort out the issue and had the notice cancelled as it was a mistake. Thank you for helping me out and sorting this issue very quickly.
AC reference: 154450696.
26 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Dr Bannai,
Thank you for taking the time to leave your review.
We are very pleased to hear that your call was handled promptly and that Karen was able to assist you in resolving the issue. We always aim to provide a helpful and efficient service, so your feedback is greatly appreciated.
Thank you again for your kind comments.
Kind regards,
ZZPS Limited
Dealing with zzps
Found company somewhat helpful and pleasant on the phone got me a discounted settlement fee. First time was told I couldn't be put through to a manager but I kept insisting lo and behold all of a sudden I was put on to a manager who I found helpful he got me a £300 discount I wanted more as I thought it was still extortionate but in the end I accepted. Hopefully never have to deal with them again but this was for my daughter next time I will be dealing with it from the out set .Just leeches who try to play on vulnerable people
24 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello David,
Thank you for taking the time to share your feedback.
We are pleased to hear that our team was able to assist you over the phone. We always aim to be as helpful as possible and to ensure that every customer is treated fairly throughout the process.
We appreciate your comments and are sorry to hear that you were left feeling negatively about the situation overall. Please be assured that we do not target or take advantage of vulnerable individuals — we follow strict guidelines and work to support customers wherever we can.
So that we can review your call and provide feedback to the agent you spoke to, please could you amend your review to include a reference number?
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Awful
Awful. They like to send you letters to fine you but when you try and communicate with them you they don't get back you you. I have been trying to communicate with them since August
ZZP Ref: 150770279
25 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Miranda,
Thank you for taking the time to leave your review.
We are sorry to hear that you feel you have had difficulty reaching us. We respond to all correspondence we receive, and any overlap of letters or emails is usually due to the natural crossover that can occur while communications are being processed. This can sometimes mean a letter is issued before a reply has been fully reviewed, but it does not mean your message has been ignored.
If you would like us to review this further, please amend your review to include your 9-digit ZZPS reference number to allow us to do this.
Thank you again for bringing your concerns to our attention and we look forward to hearing from you.
Many thanks,
ZZPS Limited
---
UPDATED RESPONSE
Hello Miranda,
Thank you for providing your reference number to allow us to investigate your case.
Please accept our apologies for the delay in responding to you following your update to your review.
We have fully reviewed your case and can see the matter is now resolved following the appeals procedure, however, we note you have overpaid - please contact our refunds department at refunds@zzps.co.uk with your ZZPS Reference Number and provide the following information;
Name on Account
Bank Account Number
Bank Sort Code
Email address for confirmation to be sent to
All refunds are processed via BACS and can only be sent to the original payor; if you were not the oiriginal payor, please ask them to contact us instead.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
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