Reference 159531748 Having made a mistake with my husband's blue badge we contacted the team at ZZPS by email. They could not have been more helpful, explaining how we needed to re-register the blue... Toon meer
Bedrijf heeft geantwoord
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I wish reviews like this didn't require a one-star minimum, because this is a zero-star organisation. Bold, red, all caps type in their letters; predatory language; general callousness. Just th... Toon meer
Bedrijf heeft geantwoord
Absolute joke - new car parking in my area. i have a permit - there was a typo in my car registration plate on their new online platform. Appealed the charged and showed evidence - but still need to p... Toon meer
Bedrijf heeft geantwoord
Very helpful and explained everything to me. We had put an appeal in and the automatic appeal date had run out unfortunately this activated a debt letter then being sent. Things are now sorted out tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ZZPS specialises in the collection and management of unregulated accounts with award-winning levels of customer service.
Contactgegevens
400 Dashwood Lang Road, Bourne Business Park, KT15 2NX, Addlestone, Verenigd Koninkrijk
- 01932918916
- customerservices@zzps.co.uk
- zzps.co.uk
3,0
Gemiddeld
762 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Terrible company
Terrible company. They fine me claiming I hadn’t paid to park, thankfully I had taken a screenshot of the machine acknowledging my blue badge and no fee was required. I had parked in a blue badge bay, with my badge and registered it at the machine. They have since told me the fine was issued correctly but as it’s the first time they’ll cancel it. I have parked there since and done exactly the same (and had parked prior to the fine too following exactly the same steps and again no fine) so why was a fine issued at all? Always take photos of paying on car park machines
22 juli 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Ayesha,
Thank you for taking the time to share your experience. We’re pleased that, following your appeal, the Parking Charge was cancelled on this occasion.
We appreciate that you were frustrated to receive the Parking Charge, particularly as you had registered your Blue Badge at the time and subsequently experienced no issue when parking there again. However, ZZPS is not responsible for the operation of the car park or its payment/registration equipment, and we are therefore unable to comment on why the system may have operated differently on separate occasions.
We’re glad that the information you provided was considered and that, as a gesture of goodwill on this occasion, the Parking Charge was cancelled.
Thank you also for sharing your advice about keeping a record of parking transactions or machine confirmations. We hope your future visits are trouble-free.
Many thanks,
ZZPS Limited
So Helpful and Constructive
Reference 159531748
Having made a mistake with my husband's blue badge we contacted the team at ZZPS by email. They could not have been more helpful, explaining how we needed to re-register the blue badge and what to do thereafter. In what turned out to be a couple of emails and a telephone conversation, all staff we communicated with were kind and constructive, resolving our problem promptly.
4 augustus 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Lesley,
Thank you for your lovely feedback. We’re delighted to hear that our team were able to assist you and provide clear guidance on how to re-register the Blue Badge and resolve the matter promptly.
It’s particularly pleasing to hear that everyone you spoke with was kind and constructive. So that we can share your comments with the team (as feedback like this is a wonderful recognition of the care and support they provide), please can you update your review to include your reference number?
Thank you again.
Many thanks,
ZZPS Limited
Following a genuine mistake with my…
Following a genuine mistake with my Blue Badge and receiving a penalty notice, I appealed and was successful. I really appreciated the appeal being upheld. Many thanks Bob
31 augustus 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Bob,
Thank you for taking the time to share your experience. We’re pleased to hear that your appeal was successfully upheld and that you were happy with the outcome.
We understand that genuine mistakes can happen, and we’re glad we were able to resolve the matter for you.
Thank you again for your kind feedback — it’s very much appreciated.
Many thanks,
ZZPS Limited
Very poor signage
I have waited over 5 weeks for this to be resolved waiting over a month before i received the parking fine after the event. The fine has been cancelled however my notes have not been taken into consideration.
There are no barriers located at the exits, there is no pay machine within the disabled parking area making it difficult for people with mobility issues. A blue badge is required to be displayed at all times when parking in a disabled space however the badge needs to be removed from the vehicle in order to scan at the machine. On this occasion I either had to re-enter the hospital or walk up a steep incline away from the disabled parking area in order to scan my badge. The signage is not very clear at all with no posters whatsoever in any hospital department advising of the procedures when parking with a blue badge
26 juni 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Jacqueline,
Thank you for taking the time to reach out to us.
We would like to fully address your concerns; however, we are having trouble locating your case.
If you could update your review to include a reference, we can then look into this further for you.
Many thanks,
ZZPS Limited
This is a parking company which steals…
This is a parking company which steals from the public by making confusing signs so ordinary working people can be fined by 300%. No ethics in looking at reason why people have been fined, just you broken parking contract by entering into the car park.
I was Amazon Flex driver who only earned £34 for a 2 hour shift and delivering a package to a resident, paid £170.
I appealed and lost as the information provided that I was in and out of the car park was less than 5 minutes was not provided by your company.
Have no leniency or compassion and pick on contracts to make a pounds off working people.
24 augustus 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Omar,
Thank you for sharing your feedback. We have now reviewed the account and the history of your case.
Our records show that an appeal was submitted and subsequently rejected, following which a further appeal was made to POPLA. That appeal was also unsuccessful. Following the POPLA outcome, the original £100 Parking Charge remained outstanding and payment was not received within the 28-day period provided. The account therefore progressed in accordance with the applicable recovery process.
We can appreciate that the resulting balance may have been frustrating, however, the additional fees and charges applied were not arbitrary and were applied in accordance with the applicable Single Sector Code of Practice. The potential fees and charges associated with the Parking Charge and its recovery are also detailed within the signage at the relevant site.
As ZZPS acts on behalf of its clients in relation to the recovery of Parking Charges, we are not responsible for the management or operation of the car park, including the signage. We can, however, confirm that the account history shows that the appropriate appeal and independent appeals processes were available and were exhausted before the account progressed further.
We’re sorry that you remain dissatisfied with the outcome, but we hope this provides some clarity regarding how the balance arose and the process followed in your case.
Many thanks,
ZZPS Limited
I was so scared after making a blunder…
I was so scared after making a mistake of not placing blue badge on the dash board .I completely forgot it due to my mental health problem.secondly my child has got health issues she was not ready to go for the appointment.hardly took her there. After receiving ticket I did appeal. I was not hoping it will be considered .but thanks to the company they accepted my appeal .and sent me an email. Really great .means kind hearted people working .well done. Thanks.
21 augustus 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Good afternoon
Thank you for taking the time to leave your review.
We are pleased to hear that you found our handling of your appeal to be informative. We understand that receiving correspondence regarding a Parking Charge can be concerning, and we aim to ensure that all representations are considered carefully and fairly based on the information available.
Your feedback is greatly appreciated and will be shared with the team.
Many thanks,
ZZPS Limited
I spoke to Mr John Brown regarding a…
I spoke to Mr John Brown regarding a parking fine, he could see a payment had been made albeit using the wrong reference, He was very informative in what I would need to do if this happened again. He was very understanding and closed the parking charge.
18 augustus 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Good afternoon
Thank you for taking the time to leave your review.
We are pleased to hear that you found our handling of your appeal to be informative. We understand that receiving correspondence regarding a Parking Charge can be concerning, and we aim to ensure that all representations are considered carefully and fairly based on the information available.
Your feedback is greatly appreciated and will be shared with the team.
Many thanks,
ZZPS Limited
In the interest of transparency
In the interest of transparency, here is the list of days I had to wait before I got responses to my messages: 40, 75, 39, 47, 16, 24, 9. I am still waiting on a reply to my recent email. For me, these wait times wouldn't fly in any other business context, but to each their own.
I appreciate ZZPS work on behalf of SABA, so frustrations around the fines themselves are unfair. I have had to provide proof of payment four separate times within the same conversation, as the ZZPS-side owner keeps changing.
I would say, though, that generally, they are polite, though I'm never quite sure whether I'm speaking to a real person or not.
Within this period, I was sent an email containing fine information and personal details belonging to someone who wasn't myself, including video files of them sharing their own computer screen and everything therein. Mistakes happen, but it does raise some major worries about their handling of my own data, and the level of rigour around GDPR compliance.
16 augustus 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Good afternoon
We are disappointed to receive your 1-star review, although we can appreciate your frustration with the length of time these matters have taken to work towards a resolution.
We can assure you, all email responses you have received have been from a member of our team- we are all real people.
Our system shows you have two outstanding emails awaiting response, and a member of our team will action these within the next seven days.
All correspondence will be reviewed to ensure there has been no GDPR issues.
Kind regards
ZZPS Limited
Gratitude
Thank you for understanding my situation and helped me through this process. Your support is appreciated.
13 augustus 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Good afternoon
Thank you for taking the time to leave your review.
We are pleased to hear that you found our handling of your appeal to be understanding. We understand that receiving correspondence regarding a Parking Charge can be concerning, and we aim to ensure that all representations are considered carefully and fairly based on the information available.
Your feedback is greatly appreciated and will be shared with the team.
Many thanks,
ZZPS Limited
I'm thinking of taking legal action…
I'm thinking of taking legal action against this company. I paid my parking fee via text message when I was there and made a keying error which is quite common. They have been hounding me since then asking me to go into the parking app for the complete receipt. I never used a parking app. I sent screenshots of my payment and now they are saying that I didn't pay within five minutes of being there. First I've heard. Now taking legal advice because I am just not paying for something that I don't owe and plus with them changing the story of why I need to pay just makes them sounds dodgy.
13 augustus 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Good afternoon
We are unable to review the matter in full as we cannot locate the account on our system. If you require further assistance, please email customerservices@zzps.co.uk or contact our office on 01932 918916.
We are keen to work with you to resolve this matter.
Kind regards
ZZPS Limited
Terrible
Terrible! Wouldnt answer on chat to representitive. He died and death certificate etc sent to the Principals.
12 augustus 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Good afternoon
We are sorry you experienced issues with being able to contact our team.
We are unable to review the matter in full as we cannot locate the account on our system. If you require further assistance, please email customerservices@zzps.co.uk.
Kind regards
ZZPS Limited
We parked in a disabled bay
We parked in a disabled bay in the car park at Finchley Central, displayed the blue badge, and registered the licence plate correctly. We were issued with a fine, with no explanation beyond saying you are supposed to register your licence plate, which we had done. We appealed. The appeal was allowed, together with an admonishment that we are obliged to park in a disabled space. Given that this is exactly what we did, this makes no sense at all.
10 augustus 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Good afternoon
Please be advised, our company does not issue Parking Charges, we are a notice processing company and can only review appeals with the information we have been provided with.
Your review states the charge was cancelled so we are pleased our team could resolve this matter for you and are disappointed this has resulted in you leaving a 1-star review.
If responding on here, please can you include a reference number as we have been unable to locate your account on our system.
Many thanks,
ZZPS Limited
I am so impressed by the empathetic treatment I received in handling this case. My misunderstanding led to this charge being levied, but you dealt with it compassionately, which I truly appreciate.
I am so impressed by the empathetic treatment I received in this matter
10 augustus 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Good afternoon
Thank you for taking the time to leave your review.
We are pleased to hear that you found our handling of your appeal to be efficient. We understand that receiving correspondence regarding a Parking Charge can be concerning, and we aim to ensure that all representations are considered carefully and fairly based on the information available.
Your feedback is greatly appreciated and will be shared with the team.
Many thanks,
ZZPS Limited
Staff were extremely helpful ref number as requested 158368621
Staff were extremely helpful in all aspects and dealt with the enquiry with utmost professionalism. Special mention to Xazier who was very pleasant and informative. He communicated exceptionally and was very helpful in dealing with the matter at hand.
7 augustus 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Good afternoon
Thank you for taking the time to leave your review.
We are pleased to hear that you found our handling of your appeal to be handled professionally. We understand that receiving correspondence regarding a Parking Charge can be concerning, and we aim to ensure that all representations are considered carefully and fairly based on the information available.
Your feedback is greatly appreciated and we would like to be able to share this with Xavier who you have advised was pleasant and informative.
Please can you confirm your 9-digit reference number.
Many thanks,
ZZPS Limited
I am a tetraplegic in an electric…
I am a tetraplegic in an electric wheelchair with blue badge. I had a community hospital appointment and was driven there by my carer in my adapted vehicle. My carer registered my car on arrival.
I received a letter stating that I had been fined for non registration. I appealed with a supporting letter from the hospital receptionist who witnessed our registration as she had to show us where to register and I also sent a copy of my appointment letter.
One month later, I have just received an email to say they didn't accept the registration and that we should be charged the fine!
They did go on to say that as I had sent proof of appointment, on this one occasion, they would waiver the fine but not in future. I watched my carer use the registration machine but they didn't even consider that it could have malfunctioned. The receptionist said this did happen on occasions!
7 augustus 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Good afternoon
Please be advised, our company does not issue Parking Charges, we are a notice processing company and can only review appeals with the information we have been provided with.
Our system shows your appeal was accepted and the charge cancelled so we are pleased our team could resolve this matter for you, however, we are disappointed this has resulted in you leaving a 1-star review.
Many thanks,
ZZPS Limited
Excellent and efficient service
Excellent and efficient service. Good to talk to a human being! Thank you for removing all the stress from the situation.
5 augustus 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Good afternoon
Thank you for taking the time to leave your review.
We are pleased to hear that you found our handling of your appeal to be efficient. We understand that receiving correspondence regarding a Parking Charge can be concerning, and we aim to ensure that all representations are considered carefully and fairly based on the information available.
Your feedback is greatly appreciated and will be shared with the team.
Many thanks,
ZZPS Limited
Rubbishhhhhhhhhhhh
3 augustus 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Good afternoon
We are unable to review this matter as you have not provided your 9-digit reference number. Please confirm this and elaborate on your review.
Kind regards
ZZPS Limited
I much appreciated your support.
I much appreciated your support in resolving this situation
I am also grateful for the education on how to use my disabled badge in registration my visit and the pardon granted as a first time offender. Thanks
.
31 juli 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
"Good afternoon
Thank you for taking the time to leave your review.
We are pleased to hear that you found our handling of your appeal to be educational and honest. We understand that receiving correspondence regarding a Parking Charge can be concerning, and we aim to ensure that all representations are considered carefully and fairly based on the information available.
Your feedback is greatly appreciated and we would like to be able to share this with the team member who assisted you.
Please can you confirm your 9-digit reference number.
Many thanks,
ZZPS Limited
Blame ducking amateurs.
Blame ducking amateurs.
Their equipment wasn't working, which prevented me from logging in, but they nevertheless issued a PCN.
After several emails explaining the situation, they graciously cancelled the charge, as if they were doing me a favour.
I wonder what's the collective noun for a .........??
30 mei 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Good afternoon
Please be advised, our company does not issue Parking Charges, we are a notice processing company and can only review appeals with the information we have been provided with.
Your review states the charge was cancelled so we are pleased our team could resolve this matter for you and are disappointed this has resulted in you leaving a 1-star review.
If responding on here, please can you include a reference number as we have been unable to locate your account on our system.
Many thanks,
ZZPS Limited
We found the company considerate and honest
We found the company considerate, professional and honest and appreciated the outcome of the appeal. Our parking fine was closed after explaining that we hadn’t realised my blue badge, which was on display, had to be registered and only used in a few allocated parking bays. We will certainly know for future use of the carpark.
23 mei 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Good afternoon
Thank you for taking the time to leave your review.
We are pleased to hear that you found our handling of your appeal to be professional and honest. We understand that receiving correspondence regarding a Parking Charge can be concerning, and we aim to ensure that all representations are considered carefully and fairly based on the information available.
Your feedback is greatly appreciated and we would like to be able to share this with the team member who assisted you.
Please can you confirm your 9-digit reference number.
Many thanks,
ZZPS Limited
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