Customer care..zero
I bought trainers from Wynsors 19/1/22. On 16/3/22 a hole appeared in canvas. I contacted them and they point blank refused to accept there was a fault . I am extremely careful with my footwear and I resent their implications that I caused the damage. i would strongly warn people not to deal with this firm. They are totally lacking in customer care and attempting to assist where there is clearly an issue with their products. you have been warned AM leeds
Antwoord van Wynsors
Hi
We are sorry to hear you are unhappy with the service received. Faulty goods can be returned for our quality control inspectors to inspect. If deemed to be faulty a full refund/replacement will be offer. Through careful inspection by our Quality Control, we could find no manufacturing fault with the footwear. If you wish to take the matter further, we would be willing to abide by any written judgement from any independent qualified authority E.g. Consumers Association, Trading Standards etc.
Kind Regards
Wynsors Helpdesk