123-3D.co.ukReviews 

Bought A K1 max and had an error code pop up I tried to get it sorted through creality who were useless but I I got in contact with 123-3D and had a speedy reply from Steve followed by a phone call same time, with a few small bits of advice the error code is no longer an issue and over night the printer has worked flawlessly. I couldn't recommend this company enough, I'm a beginner in the world of ,3D printing so it's been a great start thanks to Steve at 123-3d

Thanks again !

Fast Shipping with some nice extras as part of the Package.

Best Deal I had found on the printer I wanted after my previous one finally gave out.

Easy to use site with some really great bargains to be had.

I had been waiting for months to buy a 3d printer and with so much choice and constant new models, making a decision was torture. With Black Friday looming, I made a choice and spent hours hunting for the best price. Then at the last moment disaster struck and I saw a bad review which threw me into panic. I had found my dream printer at 123-3d who showed an excellent bundle at an excellent price. But was it the "old" problematic version of the printer? I phoned but they were busy. I instantly emailed the info address as my dreams of pumping out thousands of previously completely unnecessary plastic creations, that would drive my wife nuts, faded behind despair. Wait. Whats this? Within minutes of sending my email, Steve from 123-3d replied, answering my concerns with a decisive and clear response. All was good. Even before I could wipe away the tears of joy, the phone rang. It was Steve. He had seen the missed call and actually phoned back. He expanded on the info he gave in the email and also answered other queries I had. Amazing. I went back on the site and ordered the deal. Wait. No. I didn't. In my excitement I had actually ordered the wrong item. Back on the phone and Steve was to the rescue again. He sorted my mistake and I went for a lie down. The emotional rollercoaster was not finished. While I had chosen the standard delivery and expected to wait a few days, the next day, I answered the door to find the DPD man standing behind a very large box, which was probably a good job given my obvious excitement upon realising what this was.

In summary, I am rarely inclined to recommend any company these days as customer service is so poor. Steve at 123-3d has shown there are exceptions and I have already recommended the printer and to buy it from 123-3d. Amazing service Steve. Especially given how busy you must have been on Black Friday.

Very fast delivery and Fast communication. Absolute pleasure to deal with

Awesome service and fast delivery 🚚 Will definitely use again.

IF they actually have the product you are paying for it will arrive as expected BUT they do sell stuff they don't have, so beware.

I didn't notice the tiny print on the product listing that said 7-10 days, nor did I see the small print buried 3-clicks into the FAQ that basically says items listed 7-10 days could take any amount of time at all "("will take longer")... In my case 7-10 days meant 12 days minimum.

The 2-5 day offered delivery service at checkout cannot be trusted! Check the listing, read the entire FAQ, do not be in a hurry, and maybe it'll all be good for you...

sigh.

Why they can't just say 'out of stock' like any reasonable trader, I just don't know.

'Steve', bless him, replies quickly but will not apologise for messing you around.

I do not understand the ethics of a company that takes your money for things they don't have on hand. Order with care...

Delivery stated as 7 to 10 days as item was in stock in remote warehouse. Nothing from them for over two weeks and then told, only when I queried the non-arrival, that the item wasn't in stock and the earliest delivery was over a month from the original order date.

Just not good enough. Get your act together!

123's reply said that this was a pre-order, but delivery was quoted as 7 to 10 days on the web page at the time of order. Nowhere did it say that delivery would be 5 weeks. I can get the same thing elsewhere with 3 day paid shipping.

Company is reasonably priced - Theres no doubt about that but what you save in money you seem to make up for in poor customer service.

I ordered a part from them which was picked and delivered incorrectly. So I called, spoke to a guy named Steve who was apologetic and made assurances that it would be pure right. A courier was arranged to my door to collect the wrong part. More assurances that he had spoken to the warehouse team and it would be sent that same day.

Next day comes, no revised delivery notification, no communication. so I emailed again, only to be told that he had only now spoken to the warehouse team and it was unlikely they can fulfil the part and sent my refund.

Now this might seem like I am moaning for nothing. But the simple fact is, they are still advertaising the part as being in stock - so this can happen to someone else. They have lied to me about fulfillment and have therefore caused further delays to my enterprise and are clearly inept as the item in the box is printed on it, it is clear to anyone looking at the box it was not the right product.

Their ethical code is garbage, their customer service is hollow. shop elsewhere

UPDATE - FOllowing 123-3ds response to this review, more lies. Elegoo products have a picture and the product name printed on the packaging. Any warehouse worker would be able to read the item description and look at the box to see that wasnt the right product. SO I dont really think it is fair for 123-3d to throw their suppliers under the bus to recover from a bad review of their poor service.

Lies, clearly poor communication between store and warehouse and a complete lack of respect for customers and suppliers alike.

Brilliant customer service along with great prices, also, very quick delivery. I would definitely recommend 123-3d for anyone looking for 3d printing supplies.

Great experience all round, quick to respond to my e-mail queries and I was able to get what I wanted very quickly. An item I ordered was out of stock however they graciously provided and alternative to get me up and running. Best of all was the free bag of sweets in the bag of merch :) now that's customer service,

Friendly staff and quick responses, however, I ordered an item which stated it would be a 7-10 day wait on delivery. After waiting a week i asked if I was likely to receive my item soon, to be told it would be another week.

Customer service is good, but the website needs a real overhaul so they can provide delivery date estimates there

Great service 123 Team!

I received the belt this morning (only ordered yesterday afternoon) fitted it to my Shapeoko CNC in the last hour, now up and running 👍🏻

Keep up the good service guys.

I contacted 123-3d after poor customer service from another UK seller, needless to say 123-3d answered my call straight away, and gave great advice on what would be the best printer for me and my needs. The advice from the tech guy was absolutely fantastic, he didn't try selling me the most expensive machine, but a very good starter. I hadva couple of issues with the setup, again over the phone support was fantastic, I was up and running in no time. 123-3d is a ⭐⭐⭐⭐⭐ from me. Now my go to supplier 👍

I ordered an item which was not correct for a 3d print it did not suit the application. I followed this companies returns policy I returned the item and followed this up a week later. Despite numerous emails I have not had any of my emails returned. I would warn anyone to think twice before ordering from. They senf out parts quick. But don't deal with returns. If I could give them zero stars I would.

It was my first time ordering from 123-3D. Although their site is a little dated, they have an excellent range. My parcel arrived in 2 days of ordering and it was well packaged in matching branded packaging which is a neat touch. I'll be ordering from them again.

Amazing service super fast delivery and very helpful
I will now use 123-3d for all my 3d needs

Very pleased with the speed of delivery and the packaging. The contents were just as advertised and the company responded rapidly to my email. I would be very happy to use this company again. I'm one very happy customer.

Excellent company for 3d printing,In may I bought a ender 3 s1 pro from them,but unfortutely it was faulty,they arranged to get it picked up and found it had another fault I didn't realize it had,so returned another brand new one to me.Ace company that cares about its customers and sells at a good price.
Thankyou steve and steven for all your good work

Every now and again, not often enough we come across a supplier which is simply outstanding. 123-3D is one of the best. Email for advice, and relies are almost instant. Steve and Stephen, not sure if same person, but first class for sevice. I should have known as I have been dealing with the parent company Cartridge People for years of excellent prices and service. Well done and thanks again.

Ten out of ten in all regards. I bought some premium PLAs (some of the metal fill PLAs from colorfabb). Not only were they significantly cheaper than any other retailer but they shipped exceptionally quickly. Stephen from Technical Support is a superstar!