123 Pools Reviews 

Having no experience with heat pumps or knowing what to choose, I found the team at 123 Pools incredibly helpful and patient. They answered all my questions over WhatsApp, which was so much easier than emailing. From start to finish of my pool project, their support has been outstanding. I couldn’t have asked for a better experience. The delivery of items were very quick

Superb service from 123 Pools. A misunderstanding with the order was quickly resolved demonstrating customer service at its best.

Nick went above and beyond! Helped me load the new heater into my vehicle and wouldn't let me leave without checking a had everything I needed for the system to work. That level of customer service has guaranteed i wont be shopping anywhere else for my pool needs. Thanks again Nick!

Would recommend to anyone looking for anything pool related. Claire is amazing very thorough and informative and always at hand incase you have any issues. Thank you so much Claire! X

What a brilliant company to deal with, answered questions before I had almost sent the email, delivery was quicker than warp speed. Alot of companies online could do with lessons from the staff on how to service customers online. Would have no hesitation in using again or recommending to someone else. Gold stars alround.

I was in need of a pool heater and the adivce from these guys was perfect. After the heater arrived I needed a new pool filter/pump, I ordered one but it was lost in transit they did everything they could to help sort it out and even sent a temp pump while the lost pump was sorted out. Great customer service. Claire on whats app was very helpful.

My order was delivered on time and the product works great
1 2 3 pool's are very helpful if you have a question

Very good product heat my pool lovely very happy with it

Great customer support I do recommend buying

I have just been in contact with their customer service and they answered straight away on a Bank Holiday! What brilliant customer service. And their prices are the cheapest too
Would definitely recommend

Top notch service, completely faultless. So helpful when I didnt have the right adapters for my heatpump they sent them out priority post within the hour.

have an issue with pool heat pump. contacted 123
who were brilliant in responsemnow waiting for technician / engineer to turn up

I have purchased a few items from 123 Pools now and on every occasion they have gone above and beyond when something has not gone to plan. On this occasion I hand purchased a Sand filter pump, a part failed on the item just short of 12 months after purchase. 123 pools did not stop working to put this right for me. Cannot recommend more, especially for higher cost purchases as you know they will ensure the item is right for you and any defects in the item are put right.

Great advice to enable me to buy the most suitable heat pump for my pool.

I was delighted to find that free delivery applied to Northern Ireland . Thank you for your fast and efficient service.

Ordered a Florida S7 heat pump for our pool. Price was excellent and delivery was great.

Great service, I’ve have dealt with 123 pools from the start of my journey with my pool, which is over 2 years now, I ordered my heater from them and they kept me posted on my delivering date and was always on hand to solve any problems I had (I was a newbie) and after even after my heat pump failed after 2 years which was no fault of there’s they started my warranty application and it is know in the hands of a contractor to visit and fix my unit. No stress and so easy to deal with 👍🏻

Company done as says and delivered on time I'm happy with purchase thanks.....

Outstanding customer service. I messaged them via WhatsApp regarding purchasing the correct connectors for my pool heater.

Despite me being totally clueless about what I needed, they figured out exactly what was required from the pictures I sent and put it all into a basket for me to purchase.

Heater is now up and running again and the kids are happy 🙌

Thanks again for your help!

Great company. Brilliant price and amazing customer service