123 Pools Reviews 

I would strongly discourage anyone from buying from 123 pools due to my experience with them. I can go into length at the nightmare I had with them, but looking at the other negative reviews left, it seems likely that the guy, who I assume is the owner, will give a response to portray his company in a better light and try to discredit me.
Just for comparison, after returning the faulty heat pump, which yes, I did get a full refund for after multiple requests for them to collect it, which also was NOT a UK plug as they write all over the listing, I purchased a similar heat pump from another company and the customer service was brilliant.
123 pools falsely advertise, they gave false and misleading information and gave us an extensive run around with their troubleshooting...and they did it with what I and everyone who has seen their correspondence, has perceived to be an unpleasant attitude.
They don't answer the phone once you have a problem and would only communicate by WhatsApp message.
My partner and I are now waiting to see how entertaining the response to this review will be...we have evidence for everything I've said here to be true.
I wish I had looked into the negative reviews before purchasing from this seller and never bought from them.

Fast turnaround on the order but I thought they could have been better with price matching

Excellent customer service

Customer service is 10/10 with prompt response even out of hours. A great service and highly recommended.

Ordered a heat pump and after a minor issue.
I spoke to a very helpful person at 123 Pools who sorted out everything and my heat pump arrived.
The people at 123 pool are very professional and helpful
10 out 10 service.

The pump was delivered on time and works perfectly.

Very efficient and helpful
Customer service is outstanding compared to most companies these days

I contacted 123Pools to find a suitable heater for my Bestway Swimming Pool. Claire’s advice was invaluable and the new heat pump, the Flotide A5, has transformed the pool. It’s also not as expensive to run as I feared it might be. Fantastic customer service, I would highly recommend!

Excellent dispatch delivery and communication

5* Excellent service from start to finish, helpful and responsive throughout pre-sales and aftercare.
Competitive pricing, fast delivery, and great support. Highly recommended. Thank you!

As described, prompt delivery and perfect replacement pipes for filter system.

Great service. Kept in touch with delivery. And overall knowledge.

Quick response times, friendly staff and out for delivery super quick

Great customer service, really helpful

Very good, no complaints. Arrived quick and item is perfect. Thank you

Bought a doggy pool for the hot weather. Great price and delivery FOC. Very happy

Service I received was second to none
they knew what I needed answered all my question
that made me buy the heater

Found the product in their website with all the details listed so I knew it was the right pump for my pool. The online process was easy from choosing the item to the payment and delivery. I did have to email the team with a question but they were straight back to me with an answer. The item came earlier than expected which was great and works perfectly.

I placed my order late on a Sunday and stupidly entered an incorrect delivery address. In a panic, I sent an email and WhatsApp explaining what I’d done and hoped someone would come back to me on the following day (Monday), however, Claire responded to my messages on the same day and resolved my problem. Absolutely amazing customer service. Order arrived on Tuesday and delivery was free. Price of the item was also the lowest price I could find anywhere. I will now be using 123 Pools for all my future pool needs. Thank you Claire for providing a wonderful shopping experience from start to finish. These guys are, to put it simply, just great.

Pool chemicals ordered as they were cheaper than my normal supplier. Prompt delivery and as described thanks