123 Pools Reviews 

Customer care was very good. Pump had different fittings than advertised so new parts sent out free next day

Nothing was too much for the guys at 123 pools double checked my order with and and advised on the adapters that were needed and quickly added those to my order and was delivered within 5 days as stated can not fault them at all 5 stars

Claire & Nick 1st class help .. supplied just what we needed ... Yes very good all round

I originally purchased a pool heater through 123 Pools a couple of months ago - great price, and instead of installing it myself I got my "experienced" (so he said!) assistant to complete pipework - and it didn't work! Despite it being a Bank Holiday in UK I (with hope) messaged Claire at 123 .... and with her suggestions discovered pipework had been connected wrong way round by ourselves 🙈. To get a reply and technical knowledge within an hour on a Bank Holiday was astounding. Fabulous.
A few days later an item on my pump/filter failed on my self installed pool in France. I tried to initially source part in France, then upon return to UK tried many sources, without success as item "out-of-stock" everywhere. With just a week to go before return to France in desperation and with minor hope I messaged 123 on a Saturday afternoon. Numerous messages later, including Claire following up the next day (Sunday!), by the Monday morning the item was sourced, ordered, and I hope dispatched. Thus allowing my upcoming house (incl. pool) rental to go ahead. And this an item costing just a few pounds!
Without Claire's help and perseverance my stress levels would have been through the roof !! After speaking to so many other potential suppliers in previous days, always being told out of stock, to have the help, support, desire to understand my need and urgency from Claire to come up trumps was incredible.
Thank you so much 123 Pools.
Thank you so much Claire.
To help on a Bank Holiday, a subsequent Saturday and Sunday is incredible. FABULOUS
Sam (Simon)

Excellent staff, very helpful. Delivery took much longer than expected.

123 Pools are excellent. I wanted to buy a heat pump to go with my above ground pool. Claire advised exactly what to buy for our size of pool and she was on hand to help us set-up, when we had a few questions. Can't recommend them enough. Will definitely be a returning customer :-)

Nothing connected between pool, filter and heater bought separately. But I bought Flotide from 123. 123 sorted it out!! Best buy all from 123 for ease!

Great service

I bought 50 PH strips for pool however there was only 20. The container clearly stated 50, advertised on the web site. i dont like to be told i am wrong. This issue was lather resolved, a further 20 strips was sent in the post.

Amazing product and service. We bought a heater for the pool, from the start we received comprehensive and good technical advice. After purchasing we have contacted them several times to get advice and connection to a filter from a different supplier. They were fantastic, they are now our go to people for all things pool. Helpful and genuine service, that I would highly recommend.

Fantastic talked me through a few problems I had as well. A+++++++++

Very good experience , kept me up to date with everything and followed instructions for delivery.Very happy with my purchase.

Communication was better than first class , I had many questions on heat pump , every question was answered instantly and honestly via the whattsapp help .
Top customer service
Fast delivery
Cheaper than anyone else
What more do u want really impressed

They were fast and helpful

Fast delivery and working perfect after a bad experience with another product and supplier.

Had a query with the product and was given fast advice.

Customer service is absolutely brilliant. Couldn’t have done anymore, went above and beyond.

Exactly what I ordered, as advertised and delivered well within the stated time frame. Not to mention, the best price I could find.

Can’t recommend 123 pools more highly. The standout has been their customer service — genuinely next level. From the moment I made an enquiry, they were responsive, friendly, and incredibly helpful. The team gave me honest, practical advice (especially about sizing and setup), and the fact I could message them directly on WhatsApp was a game-changer. Every question I had — whether about installation, maintenance, or heat pump settings — was answered quickly and clearly. No call centres, no runaround — just proper support when you need it.

Great business to deal with. From helping me select what heat pump I needed. Explaining the pros and cons for each model through to helping me with the extra connections needed to make it all work. Delivery was fast and on time. Highly recommended + thanks.

Amazing customer service. Tracking provided when dispatched and really quickly despatched after ordering despite it being a weekend.