1st Choice Spares UK Ltd Reviews 

26.242
•
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

1st Choice Spares sourced the parts I required very quickly and they were very fast with their delivery. When the parts arrived I could not believe the care that had been taken to package them.... Toon meer

Beoordeeld met 5 van de 5 sterren

Having placed my order, I was told that delivery would be 5-7 day. I was wonderfully surprised when it turned up on the next working day. Part has been fitted and works perfectly, thank you

Beoordeeld met 5 van de 5 sterren

Great service , I needed a door mirror for a VW Passat , the main dealer had none in stock and they were on back order with no date available .i tried Ist choice for the first time , within an hour th... Toon meer

Beoordeeld met 1 van de 5 sterren

I was scammed. I had discussed all details of part required before accepting the quote. The part actually received was poorly packaged, in very poor condition & wrong colour. Bright blue car wing m... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Automaterialenwinkel

Geschreven door het bedrijf

Find a part Fast! Buy cut price car parts with our free on-line part finder to save time and money. Tell us what you need and compare no obligation prices, then decide which star rated seller is best for you. We'll check stock from over 200 depots so you can compare prices on-line with no obligation. Why ring round yourself when you can do it all at once!


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

26K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 96% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,9

Alle reviews

(26.242)

148 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

1st Choice- First Class

Always good range of offers through 1st choice. Can’t remember a time I haven’t got the part I needed at a decent price.
Always my first port of call when repairing older motors.
1st Choice - First Class!

15 augustus 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Communication has been good

Communication has been good, however, I still don't have my flywheel.
Maybe they need to vet the companies they have linked more closely, because AAH automotives still are ignoring my calls/messages. They had my £290 12 days ago.

6 augustus 2026
Review zonder uitnodiging
Logo 1st Choice Spares UK Ltd

Antwoord van 1st Choice Spares UK Ltd

Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have added this to the complaint log with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.

Beoordeeld met 1 van de 5 sterren

what a horrendous 1st experience

what a horrendous 1st experience. i ordered some parts from Barlow street autos via this site. the items failed to arrive. I made a complaint to 1st choice as they advertise that we as customers are 100 percent protected. this is a lie. In a 3 way communication they said they would issue a refund (Barlow street autos) which has not happened. the said company then called to say they were re delivering but have provided no tracking numbers and have stopped communicating so went back to 1st choice and viola they are doing the same they are now ignoring the communication attempts to get this resolved so I am now having to report 1 of there sellers for fraud through my credit card. well done 1st choice.

27 juli 2026
Review zonder uitnodiging
Logo 1st Choice Spares UK Ltd

Antwoord van 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 06/08/2026.

We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.

Our last communication to you was 15/08/2026 10:59 saying that you had been refunded.

If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Beoordeeld met 1 van de 5 sterren

Put me right off when I accepted an…

Put me right off when I accepted an offer for a part but couldn’t pay via site without giving my bank details. Secure link request from seller then what do you know , price bumps up nearly £50 quid for a used part with no guarantee . For another 50 can get new part from abroad so now that’s what’s happening. Contacted site host , no reply. Contacted seller who said like it or lump it .
Charming. So May work for some folk but sadly not for me and don’t rely on quotes or offers from here, clearly meaningless.

12 augustus 2026
Review zonder uitnodiging
Logo 1st Choice Spares UK Ltd

Antwoord van 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We were sorry to hear that you were experiencing problems with this supplier.
Our customer service team received your message at 12 August 2026 11:35.
Our customer service team replied to you at 12 August 2026 13:16.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.

The quote you received from the breaker came with a one month guarantee.

The initial quote you received was for the cost of the item and delivery.
As the breaker explained to you on your call, unfortunately the VAT element had been omitted and this had to be included.

If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Beoordeeld met 5 van de 5 sterren

I was scrapping a car on behalf of my…

I was scrapping a car on behalf of my dad. They were nothing short of helpful, professional and tried hard to work round my schedule.
They did exactly what they said they did. Sadly I can't remember the name of the driver who came to collect the car. He was so kind, pleasant and helpful and is a real credit to the company.
Everything was so smooth and easy. Thank you!!

10 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful will never use. AVOID!!!!

Awful, would never use again. Got scammed by one of the vendors. Do a better job vetting your venders.

1 juli 2026
Review zonder uitnodiging
Logo 1st Choice Spares UK Ltd

Antwoord van 1st Choice Spares UK Ltd

Hi
Thank you for providing the information requeted. We were sorry to hear that you were experiencing problems with this supplier. We raised an issue with our Customer Service team who have said that the breaker has refunded in full via PayPal.

All the best
Customer Care - 1st Choice.

Beoordeeld met 5 van de 5 sterren

Glove Box…

I needed a part for my car and got it with in 2 days very Happy excellent service.

Thank you very much.

2 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good service

Easy, stress free. Was called in no time at all with a price. No nonsense purchase. Delivered promptly. Very pleased. Highly recommend.

24 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

It basically looks like a scam

It basically looks like a scam. I had to confirm my email to do the search. It looked like several stores/shops whatever had my part. Confirmed email, then no part. Oh,they needed the phone too. Then I unsubscribed from emails but I didn't see an option to erase "my account". When I pressed "unsubscribe", it took me to a page that did not mention anything about unsubscribing, but asked me how I considered easier or safer to pay and I was supposed to press one of the links they gave me. I mean I entered their site for a single search looking for a bl00dy bumper and I ended up subscribing, getin emails, being asked for my phone number, being ask how do I wanted to pay... The only thing I did not get is my part or at least a decent simple search. Apparently these days you have to tell them to what age you wet your bed and when your last baby tooth fell, before doing a simple search.

30 juni 2026
Review zonder uitnodiging
Logo 1st Choice Spares UK Ltd

Antwoord van 1st Choice Spares UK Ltd

Thanks for your recent feedback.

You made the request at 02:51 this morning and you emailed us at 03:44 this morning to close your account. It was not possible for any of our breakers to reasonably see and react to this request.

The nature of recycled spares is that they are not always available, especially for a car registered in 2008.

We have actioned your email and your account has been deactivated and blocked.

All the best
Customer Care - 1st Choice.

Beoordeeld met 1 van de 5 sterren

1st choice as a platform is absent

1st choice as a platform is almost like an absent middle man, no phone number and no communication with the end customer. A supplier sent me the wrong part, even after I shared my registration number, and they still told me it was the right part before I got a mobile mechanic to fit it on. The part was wrong. I raised an issue with 1st choice but they just relay messages back and forth to the supplier, they don’t share their opinion, view or enforce the buyer protections. I returned the part at my expense, they refunded me what I paid but I didn’t get the postage back.

Id avoid their platform and with no great benefit of going through with them, I’d rather use their platform to find parts and pay via PayPal.

10 juni 2026
Review zonder uitnodiging
Logo 1st Choice Spares UK Ltd

Antwoord van 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 15/06/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.

If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Beoordeeld met 3 van de 5 sterren

Dealers advertising Guarantees when…

Dealers advertising Guarantees when they do not offer it is a turn off for me. Advertise services as you would offer them.

10 juni 2026
Review zonder uitnodiging
Logo 1st Choice Spares UK Ltd

Antwoord van 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.

https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Beoordeeld met 1 van de 5 sterren

Two wasted time transactions

Two transactions. Both said, thry had the part, both said they posted it, after a lot of following up by me both said the courier had lost it, nither provided a tracking number,

Very bad practice

In the case of FENCHSPARE i recieved a refund. of £30

In the case of UFS&A&C AUTO £ 34-99 Despite repested requests no refund

What a waste of my time.

6 juni 2026
Review zonder uitnodiging
Logo 1st Choice Spares UK Ltd

Antwoord van 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.

https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Beoordeeld met 5 van de 5 sterren

Easy to use

Easy to use, found the part required, new wheel rim, received a call from supplier to check the size, dispatched the next day by courier. Only surprise was that l received the rim with a tyre on it which was not expecting.

4 juni 2026
Review zonder uitnodiging

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