1st Choice Spares UK Ltd Reviews 

1st choice as a platform is almost like an absent middle man, no phone number and no communication with the end customer. A supplier sent me the wrong part, even after I shared my registration number, and they still told me it was the right part before I got a mobile mechanic to fit it on. The part was wrong. I raised an issue with 1st choice but they just relay messages back and forth to the supplier, they don’t share their opinion, view or enforce the buyer protections. I returned the part at my expense, they refunded me what I paid but I didn’t get the postage back.

Id avoid their platform and with no great benefit of going through with them, I’d rather use their platform to find parts and pay via PayPal.

Dealers advertising Guarantees when they do not offer it is a turn off for me. Advertise services as you would offer them.

Two transactions. Both said, thry had the part, both said they posted it, after a lot of following up by me both said the courier had lost it, nither provided a tracking number,

Very bad practice

In the case of FENCHSPARE i recieved a refund. of £30

In the case of UFS&A&C AUTO £ 34-99 Despite repested requests no refund

What a waste of my time.

Easy to use, found the part required, new wheel rim, received a call from supplier to check the size, dispatched the next day by courier. Only surprise was that l received the rim with a tyre on it which was not expecting.

Was very impressed with the service.

I found it easy to use, and offered me the ability to do a fresh search when I found an offer was too expensive.

I also tried to purchase an item which the supplier said he had posted by accident and there was a refund quickly deposited to my account along with a prompt phone call to apologise

I highly recommend going by my experience so far

They found the suppliers for my part very quickly. As for the suppliers themselves they sent me an excellent part and that was delivered in 2 days after I ordered it. I had it fitted a few days later and it's working perfectly.

I ordered a Mazda rear door glass and this was identified quickly, price was fair and shipping cost reasonable. The part arrived in three days as advertised in their cite. Highly recommended!

No problems, sent me an offer for a part, called up to confirm it was defo in stock, only downside I had emails or tx to say part was on the way

Contacted me to say they had the part
Cheaper than others that were quoted
Part was in good condition and working order
Delivered on time
Price included delivery

Quick and easy to use. Got a response the same day and order my 2nd hand part!! Which i received in 5 days due to me being in the highlands. Will be using again if I require any more parts for my nissan xtrail thank you

Amazing service easy to use

Overall experience - Good
I had a good number of quotes and the interaction with the suppliers was good with me paying and receiving exactly what I need.
Thank you!

I struggled to find wheel trims for ages,1st choice spares found them quickly, can't praise them enough!

I ordered & paid for a suzuki jimny drivers side seat belt. I rang to make sure that the order had been received and I was advised that it had. I did not receive a tracking number for my purchase so I phoned again & I was assured that the item just needed to be packed & then it would be sent. Another day went by with no tracking number so I phoned again & was assured it was being sent & I would receive it on the Tuesday or Wednesday after the bank holiday. Tuesday came & still no tracking number so I phoned the 1st choice help desk & the lady I spoke to was very helpful & she raised a complaint against the garage for me. Wednesday came & went Thursday came & went & I still did not have the item that i had paid for. On the Friday I sent a polite message direct to the garage asking for a full refund. A person from the garage phoned me & to be fare he provided a full refund. I am very disappointed that i had to go through all of this hassel & it has not given me any confidence to use 1st choice again.

They were helpful on the phone and very quick to respond and dispatch. Next day delivery was included in the price. Although the glass number was different it fitted perfectly. Got my friend out of a headache and able to drive home with an intact car.

Ordered a seat buckle .It didn’t fit, mechanic asked to return. I emailed them , the company asked to speak to reseller. He (derby autoSalvage Ltd )said no refund given as policy just a what’s app message to use credit ,which I will never do . Got scammed.

Tried to order online but was in a hurry .
VW wing mirror . Next morning received a call asking if I still wanted it and arrived the next day.Got the job done thanks for that .

After sales service is terrible. Bought a part which was faulty and not fit for purpose when delivered. Trying to return but no clear instructions, no confirmation of who pays for the return, no confirmation of refund. Really unprofessional company to deal with.

Needed boot flooring for my qashqai 2015 and managed to get this through 1st choice at a good price
Well pleased with contact and fast delivery service

Fantastic team. I had enquires which they answered. After I paid it reached me in less than 24hrs.