Made everything clear and easy to understand also very hands on The experience helped to give new confidence in carrying out first aid in the future
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Made everything clear and easy to understand also very hands on The experience helped to give new confidence in carrying out first aid in the future
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Natalie is an outstanding first aid trainer. She is highly knowledgeable, engaging, and incredibly clear in her teaching. She explains concepts in a way that’s easy to understand and makes you feel co... Toon meer
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I had an incredibly good experience on my first aid course. The instructor Natalie who ran the course was absolutely amazing. She didn't just teach us the material - she explained everything in a way... Toon meer
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Natalie made the course varied and there were lots of practical elements which made things interesting and helped to retain the information.. Her resources were top tier and realistic. I will use Nat... Toon meer
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At 1st Steps First Aid, we make learning life-saving skills feel less like a lecture and more like an experience. Whether you're a parent wanting peace of mind, an educator working with children, or a professional in any sector needing adult first aid qualifications, our courses are designed to be fun, interactive, and unforgettable. Every certified course meets HSE standards, carries Ofqual accreditation, and aligns with the EYFS statutory framework where applicable, so you get serious qualifications with a smile. Because when training is enjoyable, confidence sticks. Founded in 2017 by Natalie Wales, an airline cabin crew member with over 20 years of experience handling real-life emergencies at 35,000 feet, 1st Steps First Aid was born out of a passion for helping others feel prepared and empowered. Natalie’s calm, confident approach and deep understanding of safety protocols bring a unique energy to every course, making training not only effective but genuinely enjoyable. Today, we proudly deliver first aid training across schools, nurseries, families, and professional sectors, helping thousands take their first step toward saving lives.
Keystone Avenue, WF10 4TH, Castleford, Verenigd Koninkrijk
Best first aid course I’ve been on! Natalie was amazing and delivered the course so clearly. Would definitely recommend!

Antwoord van 1st Steps First Aid
Amazing course presented by Natalie who was outstanding. She made learning all details of first aid interesting by making everyone feel at ease and interacting with everyone there. Highly recommend Natalie . She is fantastic and helpful.

Antwoord van 1st Steps First Aid
Brilliant trainer. Put people at ease with a subject that can make people nervous.
Taught the reason behind how and why we do things.
Highly trained and knowledgeable herself.
Would Highly recommend

Antwoord van 1st Steps First Aid
Really friendly, down to earth service. Made the course very simple and easy to understand. I Would like to thank Natalie for her service whilst on this course highly recommended.

Antwoord van 1st Steps First Aid
Very engaging presentation. Full of additional life experience tips.
I would highly recommend 1st Steps First Aid

Antwoord van 1st Steps First Aid
Natalie made it educational and entertaining enough, to make the whole session more memorable, which makes it easier to learn and retain the information learnt.

Antwoord van 1st Steps First Aid
I attended Natalie's Paediatric First Aid Training Course in October 2025 and when I am due for renewal I will definitely be booking her again! She was very engaging, knowledgeable and taught us information lots of us hadn't heard on previous courses. 100% recommend!

Antwoord van 1st Steps First Aid
Very informative and learned a good skull
Great to have
Would highly recommend

Antwoord van 1st Steps First Aid
It was a very educational but enjoyable course.

Antwoord van 1st Steps First Aid

Antwoord van 1st Steps First Aid
Tutor put you at ease immediately everything was explained clearly and any questions explained and she did not make you feel silly for asking. Thoroughly enjoyable training

Antwoord van 1st Steps First Aid
My Team & I recently attended the Emergency First Aid at Work course with Natalie from 1st Steps First Aid, and I can’t recommend her highly enough. From the very start, she created a welcoming and supportive learning environment that immediately put everyone at ease.
Natalie has a fantastic way of breaking down complex information into clear, practical steps, making it easy to understand and remember. The balance between theory and hands-on practice was spot on — we came away feeling confident in our ability to respond to real-life emergencies, not just having ticked a box for certification.
What really stood out was Natalie’s teaching style: engaging, knowledgeable, and full of real-world examples that brought the material to life. She encouraged questions, made sure everyone was involved, and never rushed through anything. Her passion for first aid and helping others really shines through.
If you’re looking for a high-quality, professional, and genuinely enjoyable first aid course, I highly recommend Natalie. An invaluable experience that leaves you with skills for life!

Antwoord van 1st Steps First Aid
Natalie was informative and knowledgable, she made the course fun and memorable. She made us feel comfortable and confident in first aid practices. Would definitely recommend her.

Antwoord van 1st Steps First Aid
Very knowledgeable yet made easy for everyone to understand.
Even makes putting on a sling easy! Something I have always struggled to do. Would highly recommend

Antwoord van 1st Steps First Aid
The training was brilliant and extremely informative. Well delivered.

Antwoord van 1st Steps First Aid
Interesting informative course lead by fun, knowledgeable and experienced leader who was very helpful throughout.

Antwoord van 1st Steps First Aid
Never did I think training on a Saturday would be enjoyable but Natalie is a great first aid trainer and made it fun.
I’ve done 2 day first aid course a couple of times over my childcare career and I can honestly say I feel like I learned so much more with Natalie.
Can’t recommend enough……

Antwoord van 1st Steps First Aid
Made the learning fun and has a way way of exhaling so you understand too fab lady.

Antwoord van 1st Steps First Aid
Natalie was amazing, made the day enjoyable despite it being on a Saturday. Was very reassuring when I needed it, I can’t recommend her enough!!!

Antwoord van 1st Steps First Aid
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