I’ve had a good experience with 21.co.uk. Verification was quick and simple, and withdrawals have been smooth with no delays or complications. Quick e.mial respond always Everything has felt straightf... Toon meer
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Edit: updating following casinos reaponse below. Clearly i have already done everything you have suggested below already after 35 days. It has made no difference. It also doesn't doesn't fill... Toon meer
Bedrijf heeft geantwoord
I've been waiting for any response regarding my account and my withdrawal. I've had a withdrawal pending nearly 10 days, account gone into review as soon as Ive done a withdrawal. Much like many other... Toon meer
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Absolutely awful happy to let you deposit when comes to withdraw account suspended and an absolutely awful verification process avoid this site others much quicker response and not lengthy verificatio... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
21.co.uk is a premium Online Casino and Live Casino TV brand. Get a £10 Free No Deposit Bonus when you join. 21.co.uk is a quality online casino and live casino site. There's a huge selection of the best casino games including live casino classics and modern slots with weekly offers and promotions. 21.co.uk also has an online sportsbook with odds on the biggest sporting events. Players can bet on the Premier League or spin the VIP roulette tables with the best croupiers. All new players can claim a £10 No Deposit Bonus to take to the live casino lobby or play on slots. Our live casino is that good we have our own Live Casino TV show on Channel 5, where you can play the amazing Live Blaze Roulette. T&Cs apply. 18+, www.begambleaware.org
Contactgegevens
Verenigd Koninkrijk
- support@21.co.uk
- 21.co.uk
2,4
Slecht
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Not recommended
The shi.. Casino even play. My biggest win was around 180£ and I put 1400£ every time when try playing different games they log out every single time. Some games stop working and waiting time to long and 1 spin take about 5 seconds. Customer support not responding Very not recommended. Prefer reports that casino
18 juni 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Zdzislaw
We are really sorry to hear this. We have sent you an email to get more information about this, as this is not something we wish for you. Once we have more information, we can take it to relevant teams.
Kind regards, 21
Impossible to withdraw
Impossible to withdraw. Just says there's no added payment method even though it let me deposit easy enough! No way to add a method either unless I make another deposit and risk losing even more money not being able to withdraw. Went on live chat was 16th in queue! Absolute scammers.
15 juni 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Mark!
Thank you for reaching out to us regarding the delays you have been experiencing. We are sorry to hear that this has impacted you, and we want to assure you that this is not the experience we wish for you to have.
Our team are working very hard to improve our response times and ensure every customer receives the best support possible! From time to time the site can become busier and delays can occur, however, we will always do our best to rectify the situation!
Having said this, we have taken note of your feedback and have notified the relevant teams so that we can get back to performing at our best to guarantee you and all of our customers get a prompt and effective service!
Thank you again for your feedback in regards to this and we hope to improve our service moving forward!
Kind regards,
21.co.uk
They spamming me with text messages and…
They spamming me with text messages and when I tried to change settings and selecting to not contact me by sms and phone it's still selected
31 mei 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Marcin!
Thank you for reaching out to us regarding this matter. We are sorry that your experience at 21.co.uk didn’t quite match your expectations. This article might answer your concern: https://help.21.co.uk/hc/en-gb/articles/360021545719--I-m-on-a-break-why-do-I-receive-promotional-material-.
We always strive to improve, and if you may have any suggestions in order for us to do that, please let us know at https://www.21.co.uk/support
Thank you for your feedback!
Kind Regards,
21.co.uk
Antwoord van 21.co.uk
Hi Darius
We are sorry that your experience at 21.co.uk didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at https://www.21.co.uk/support.
We kindly ask you for your patience as it may take some time for us to reply, however, we will get back to you as soon as possible.
Thank you for your feedback!
Excellent online bookmaker/casino
Excellent online bookmaker/casino. Great promotions, easy to use platform with search function and super fast deposits/withdrawals.
15 mei 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Angie!
Thank you for your kind words! It is amazing to hear these kinds of things and we really appreciate you taking the time to let us know! We hope that your experience here at 21.co.uk will continue to be this way, but if you have any suggestions for us to improve, you are more than welcome to tell us at https://www.betuk.com/support.
We wish you all the best!
When you win they say bet not accepted
After losing £8000 and playing the same repeated bet, my number came . It shows my bet is accepted and the ball stop on my number . But suddenly the page got disconnected, when I refresh the page to get paid . Just because I had big money on my numbers they told me my bet was not accepted in the first place . I have got the screen shot for 3 times they did the same and sent it to them , I am not sure if I have been blocked but they have not reply me after sending them 36 emails in 10 days … big cheaters … once you win they will say the bet was not accepted…
I have Been waiting still and talked to more than 7-8 different people in the chat and all they say is to wait for our team to reply. ( after waiting two hours in queue to talk someone in chat )
I don’t know what to do 🙁🙁
11 mei 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi!
We sincerely apologize for any delays. We currently have high pressure on our customer support, which may be the reason for the long waiting times. I understand it is frustrating, but we kindly ask for your patience and understanding.
If you still have not received any answers after 24h, please reach out to us again and we will investigate it further.
Kind regards, 21.co.uk!
Withholding my money and can't access the account
21 have somehow made it so that I can't access my account. I can log in, the site then asks me to confirm my address details, but goes straight to an error page. I have contacted them about this several times now with no response.
I am getting really angry now as I have sent several emails about this which keep getting ignored. I have money trapped in the account which I unable to access.
Edit: 21, I have emailed several times about this with screenshots of the error message. Always ignored.
Edit: 27 June and they still have my money. absolute con artists
10 mei 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Claire!
Thank you for letting us know about this. In this case, we kindly suggest that you reach out to our customer support as they will assist you through any issue. You can reach out to them here at support@21.co.uk however, please note that they currently have high pressure but will get back to you as soon as possible. In the meantime, we would appreciate it if you may tell us any suggestions or feedback in order for us to improve.
Regards,
21.co.uk
COMPLAIN AND THEY BLOCK YOUR ACCOUNT
COMPLAIN AND THEY BLOCK YOUR ACCOUNT !
Talk about petty. If you dare to complain about the extremely S L O W payouts, guess what ? They block your account !!! You then send an email asking why and they tell you to contact live chat ...... which you can't 'cos they've BLOCKED YOU ACCOUNT ! pmsl. Hopefully they will block everyones account then they won't have a job ! :)
7 mei 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Janet!
We are sorry to hear that your experience was not up to your standards. This is not the experience we would wish that you've had.
Do you receive an error message when you try to log in? No need to panic! Chances are you have entered your password incorrectly more than 10 times - which has triggered a lock.
If you have already reset your password and are still unable to access your account contact our support team. They will happily take a look for you and will be able to assist you further!
Kind regards, 21.co.uk
Try to withdraw my money saying my bank…
Try to withdraw my money saying my bank account wouldn’t except it now wants a bank statement with my details
5 mei 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Michelle
Thank you for reaching out to us regarding the issues you have been experiencing. We are sorry to hear that there has been a delay with processing your withdrawal. We always try to process withdrawals as quickly as possible, and our team works around the clock to ensure a quick turnaround time for these payments!
If you are receiving an error message when trying to process your withdrawal, make sure to check that you are not withdrawing under the minimum amount as different methods come with different requirements for a withdrawal!
Please also note that we might need to verify your account before a withdrawal can be completed. This is a process that all of our customers go through at some stage to comply with our license and regulations and to ensure your funds are secure and safe.
To check if we need any documents from you, you can go to your Profile and under the section ‘Verify Account’ you will be able to see if there are any pending document requests on your account from us! From there, you will be able to find all of the information needed and instructions on how to upload these documents accordingly!
If these steps do not manage to resolve your issue, you can contact our support team via Live Chat where we will be more than happy to investigate this matter on our side to provide you with a resolution as soon as possible!
We thank you for your patience and understanding!
Kind regards, 21.co.uk
It’s the most scam place to play with I…
It’s the most scam place to play with I have been playing with them for so long but never see bones in any of the games. As you see all the reviews on here people have enough with them and they are still open and they scam and stealing peoples money I think should be close for good.
5 mei 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Hoshyar
Thank you for reaching out to us regarding this matter. We are very sorry to hear that you feel you have been scammed on our site. I want to assure you that we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers.
All of the games we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random. We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.
We can not control the outcome of the games, and we feel that this is a good thing as this means everyone has an equal chance to win!
We hope this makes this matter more clear and thank you for reaching out to us again!
Kind regards, 21.co.uk!
They stole my money.
They stole my money.
Wow, they stole £64 off me and claimed I had spent it.
History.
April 4th this year I had a total of £64 in my account, I attempted to withdraw it but it was refused so they could verify my account. The £64 was not returned to my account, but I thought no worries, its probs in limbo as these things usually are during ID'ing
Few days later they had an offer, deposit £30 and get 20 FSs....so, I deposited a further £30 to play the offers. I wagered what I needed, span my free spins and ended up with £24 in my account after my wagering and free spins.
£64 had still not been paid or returned to my account, no worries, still in limbo I thought.
Anyway fast forward to today, I look at my notes and realise the £64 was never paid, checked my bank/paypal to make sure...nope. In my account is still the £24 I had left from the £30 dep/wagering/free spins.
So I contacted their live chat to query.
Girl on live chat then tries to inform I in fact spent the £64!!! WHAT??? Had I hell.
She then cuts off the live chat and seems to switch it off so I couldn't contact them again
Sooo I thought lets check. Went through my history
Yup, 4th April, the refused withdrawal
Yup, 7th April £30 deposit for offer
So I checked my gaming history...counted all the spins I had made on this site for the last 2 months....139 spins of 20p...so as you can see, there is the £25/£30 wagered (must have been wager £25). Then NOTHING....no other wagering or spins made?
So where on earth has this £64 been wagered? as this charlatan had claimed?
Crystal clear the girl on live chat was outright lying and crystal clear why they killed live chat.
WOW...did you ever think one of these big name casinos would outright steal your cash then lie about it? £64 too, how pitiful.
This is no case of my making a mistake or whining because I lost cash, the proof is there in both my banking and gaming history. £27.80 spins on 7th April and no others....no others for over 2 months in fact which more than covers the period from 4th April.
How on earth has £64, my further £30 deposit and any winnings I won been spent on £27.80 worth of spins for crying out loud?
They have stolen my money and now lying trying to make out I spent it...I wonder how many times they do this and con naïve folk who believe them.
People STEER well clear form these and probably their sister sites Leo Vegas, Slot Boss and Pink Casino.
UPDATE - Shock Horror, I was right, they had stolen the money, the girl had lied, I did not spend it...they traced the cash, luckily I was on the ball and noticed their attempted theft. Now I wonder how often they do this shady little trick and end up the customer not even noticing.
Didnt get a proper apology neither.
4 mei 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Rob
Thank you for taking the time to post this review.
I apologize for any frustration caused, we understand that you are unhappy with the situation and we appreciate you bringing this to our attention.
We have taken note of your feedback and have notified the relevant teams so that we can get back to performing at our best to guarantee you and all of our customers get a prompt and effective service!
Thank you again for reaching out to us about this and we are sincerely sorry for this.
Kind regards, 21.co.uk!
Avoid at all costs
Similar story to a lot of people. Refused withdrawal pending identity verification, completely in breach of their license conditions and then live chat staff were sarcastic and rude when this was pointed out to them. Avoid them at all costs.
The reply below this is nothing at all to do with the issues. This company, looking at these reviews, are consistently in breach of their licensing conditions. Don't open an account with them. There's far better online casinos.
For those interested: 17.1.1 section 2 of the LCCP conditions state that: A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation.
This is quite clear, and 21.co.uk seem to think this condition of their license doesn't apply to them.
3 mei 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Ben!
Thank you for reaching out to us regarding the issues you have been experiencing. We are sorry to hear that there has been a delay with processing your withdrawal. We always try to process withdrawals as quickly as possible, and our team works around the clock to ensure a quick turnaround time for these payments!
If you are receiving an error message when trying to process your withdrawal, make sure to check that you are not withdrawing under the minimum amount as different methods come with different requirements for a withdrawal!
Please also note that we might need to verify your account before a withdrawal can be completed. This is a process that all of our customers go through at some stage to comply with our license and regulations and to ensure your funds are secure and safe.
To check if we need any documents from you, you can go to your Profile and under the section ‘Verify Account’ you will be able to see if there are any pending document requests on your account from us! From there, you will be able to find all of the information needed and instructions on how to upload these documents accordingly!
If these steps do not manage to resolve your issue, you can contact our support team via Live Chat where we will be more than happy to investigate this matter on our side to provide you with a resolution as soon as possible!
We thank you for your patience and understanding!
Kind regards,
21.co.uk
Scamming
Still couldn’t get my 5k withdraw and last 4 weeks they are saying you will contact via email which is lies..these peoples are scamming their customer and also without speaking to customer they lock your account.already they fined 600k in UK because of these situations and not paying back
Away from these scamming people
3 mei 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Salih
Thank you for reaching out to us regarding this matter. We are very sorry to hear that you feel you have been scammed on our site. I want to assure you that we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers.
At 21.co.uk, we ensure the highest level of security and safety for all of our customers, and this means we have very strict and stringent rules and regulations that must be followed to ensure that the site is a safe environment for everyone.
While following these rules and regulations, we may require certain documents to be verified, and it is very important that these processes are upheld to the highest of standards. We appreciate that these processes can seem very complex, please be assured that they are in place for all of our customer’s security and we want to help you complete this process correctly. If you have any questions regarding this, you can contact our customer support team who will be more than happy to help!
We hope this gives you more clarity in regards to this matter and we thank you for reaching out to us again!
Kind regards, 21.co.uk
Instead of lying on Trustpilot and not…
Instead of lying on Trustpilot and not responding to customers, pay them their money instead of trying to steal with it with the illegal behaviour of allowing deposits/gameplay then falsely claiming you can’t verify identity whenever customers want to withdraw
3 mei 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Ben!
We understand that the verification process can be frustrating but we have different rules and regulations that we have to follow, which means we sometimes need to request certain documents.
This procedure does not only exist to ensure the safety of our customers, but it is also a requirement from the gaming license. 21.co.uk is a licensed provider and it is part of our regulation and standard procedure to complete verification checks of our customers. In order to comply with GDPR, various technical controls ensure data and information are always encrypted during transit and at rest using industry standard encryption techniques across the board. This ensures confidentiality and integrity at all times.
Please feel free to contact our customer support who will assist you further with your query.
Kind Regards,
21.co.uk
Great Casino
Joined yesterday and added £30 to the account with a 121 bonus. Luckily I hit a £7552 win on a slot, completed the wager requirements and cashed out £7000. This was in my account just over 24 hours later Great online casino.
2 mei 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Ashley!
Thank you for your kind words! It is amazing to hear these kinds of things and we really appreciate you taking the time to let us know! We hope that your experience here at 21.co.uk will continue to be this way, but if you have any suggestions for us to improve, you are more than welcome to tell us at https://www.21.co.uk/support.
We wish you all the best!
I won £7,000 on slots and as soon as I…
I won £7,000 on slots and as soon as I went to withdraw, my account mysteriously disappeared. I can no longer login. I contacted the Live chat and they said they had no news to tell me and to wait for the verification team to contact me.
Even if they do contact me, you can appreciate how worrying it is when you had a balance of £7k and you literally can no longer login.
Good thing I screenshotted the winnings. I'll be going to a solicitor and the GC if I don't get access soon and a speedy withdrawal.
Very shady.
I will gladly edit this review with an update (positive or negative) when there is some news.
18 april 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Harry!
Thank you for reaching out to us about this.
We sincerely apologize for any frustration caused and we are doing our best to solve this. Unfortunately we have a high pressure on our customer support so we kindly ask you to have patience. But please do update us when you have received some news. In the meantime our customer support will be working in full speed to solve any issue.
Thank you for your patience.
Used to be a good site
Used to be a good site, could deposit, play, withdraw etc.
I deposited around £200 in the last month, played and lost, then as soon as I tried withdrawing £50, it kept refusing my withdrawal (despite my ID and bank account all being fine)
Tried calling customer service, going on live chat, emailing etc.
It shouldn't take nearly 3 weeks to withdraw £50, really annoying when depositing goes through in seconds, but withdrawing takes nearly a month.
EDIT:
It's now weeks later, I tried to log in and my account has been deactivated. I contacted live chat and they said they need to verify my account, so to take a photo of my bank card, send a photo of my ID, and proof of address.
I've provided this literally 4 times in the last few weeks.... I upload all the documents, it says verification complete, then when I try to withdraw, they tell me to upload documents.
I've never had this issue before, it's like constantly hitting a brick wall.
If I upload my bank statement, ID and proof of address, this will literally make it the 5th time in weeks I've provided them?
15 april 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Liam!
Thank you for reaching out with this. Your feedback is appreciated and helps us to improve our service.
We sincerely apologize for any frustration caused and we are doing our best to solve this. Unfortunately we have a high pressure on our customer support.
Thank you for your feedback!
Kind regards!
Same thing here
Same thing here. I won and now its been pending more than 4 days. Discussing. They take out money within second and we ?!
12 april 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Liene!
It normally takes 2-5 bank days to receive money on a bank account. Sometimes, due to different causes it could take longer. If one somehow doesn't receive the money won in 5 days, please contact our customer support at https://www.21.co.uk/support. Unfortunately we have a high pressure on our customer support so we kindly ask you to have patience.
Kind regards, 21.co.uk!
My withdrawal is getting blocked every…
My withdrawal is getting blocked every time I try to withdrawal and goes back into my account. I have spoken to my bank and nothing wrong there end.
21.co.uk keep saying it’s the cards problem
You are scamming me for £300 i need my money
9 april 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Ben!
Thank you for your review.
We apologize for any frustration caused, we understand that you are unhappy with the situation. We appreciate you bringing this to our attention and we would like to reassure you that we are working hard to resolve any issues.
We understand that the verification process can be frustrating but we have different rules and regulations that we have to follow, which means we sometimes need to request certain documents.
This procedure does not only exist to ensure the safety of our customers, but it is also a requirement from the gaming license. We are a licensed provider and it is part of our regulation and standard procedure to complete verification checks of our customers. In order to comply with GDPR, various technical controls ensure data and information are always encrypted during transit and at rest using industry standard encryption techniques across the board. This ensures confidentiality and integrity at all times.
Please feel free to contact our customer support who will assist you further with your query.
Kind regards!
Withdrawals quick and easy
Withdrawals quick and easy. Can’t fault it 👍
4 april 2022
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi John!
Thanks for your positive feedback! It always makes us happy to hear when you've had a good time with us!
We wish you the best!
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