The communication from 2B, from the minute you place your order to the moment its received is outstanding- the best of any company I have used. Their company ethos is fantastic, the gift of wildflower... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We had such a fantastic experience with our purchase with 2BScientific. They supported us right from the start from discussing our project to helping us with literature searches to find the righ... Toon meer
Bedrijf heeft geantwoord
I made an error on my purchase item catalog number and was worried that the item couldn’t be exchanged (which I was expecting). The team were so kind and helpful, and the exchange was sorted out promp... Toon meer
Bedrijf heeft geantwoord
2BScientific offers a wide range of products, and from what I have tested, they are of high quality. The assistance I have received from my account manager (Maria Campailla) has been excellent,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over 2BScientific
Geschreven door het bedrijf
Our team works tirelessly to ensure that our client's needs are met, and their expectations exceeded. From cutting-edge assays and technologies to reagents for basic research, we offer a wide range of innovative products designed to meet the needs of researchers across various disciplines.
View Our Products Learn More About Us Contact Us Today
Contactgegevens
Office 4, Building A, OX5 3JA, Kirtlington, Verenigd Koninkrijk
- +44 1869 238033
- info@2bscientific.com
- 2bscientific.com
4,8
Uitstekend
162 reviews
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Your DHL delivery still has not been…
Your DHL delivery still has not been completed after a second attempt.
The first time I was missing for a few minutes. The package is normally left in my porh or with a neighbour. No attempt was made.
The second time I was present but heard no knock on the door and yet again missed the driver.
8 mei 2025
Antwoord van 2BScientific
Thank you for your review. We hold customer feedback in very high regard here at 2BScientific.
We apologise for your poor experience with us. We understand that your order was picked up from our premises on the afternoon of the 8th of May and delivery was attempted at your place of work on the morning of the 9th of May. Our couriers at DHL noted that there was no response. Within 10 minutes of the attempted delivery, you received an update from us requesting that you set up another date for delivery with DHL.
You should have received this email from us regarding this failed delivery attempt around 10:10am on the 9th of May. If this didn't reach you then we will check our details on our side to prevent future issues. We are very shocked to hear that our partners at DHL may not have taken their responsibilities seriously. We will be sure to follow up with them and see if anything can be done to prevent such inconveniences going forward.
Jaime
Items arrived promptly and in good conditions
I like that this company is focused on being more socially and environmentally responsible.
6 mei 2025
Antwoord van 2BScientific
Thank you for your five star review!
We are delighted to hear that you are happy with our values!
We look forward to working with you again soon.
Jaime
fast and reliable quotes
28 april 2025
Antwoord van 2BScientific
Thank you for your review!
We are very happy that your experience with us was worth a 5 star rating!
Our team work very hard trying to give our quotes out as fast as they can so that our customers can get back to work, they will be delighted to get this feedback!
We look forward to working with you again soon!
Jaime
Antwoord van 2BScientific
Thank you very much for your feedback. We are very pleased that your experience receiving your products was worth a 5 star rating. We work very hard on ensuring our deliveries are quick and efficient!
Jaime
Antwoord van 2BScientific
Thank you for your feedback, we take it very seriously here at 2BScientific!
We are happy to hear that your products arrived on time, in great condition and with complete and efficient tracking! We hope to hear from you again soon, thanks again!
Jaime
Great experience
I received my order and I was impressed with the wrapping of my order, very processional, and happy with the seeds and key rings
24 maart 2025
Antwoord van 2BScientific
Thank you very much for your review.
We are very pleased that your order was received quickly and that you appreciated our packaging and freebees!
We look forward to working with you again soon!
Jaime
Do not used sustainable practices for P&P
With a name like 2BScientific (with a bumblebee in the logo), you would expect them to use sustainable postage and packaging practices.
They use polystyrene peanuts for delivery - maybe these are sustainable ones, but there is no indication that they are.
Additionally, they put a card in each package with the name of the person who packed the parcel. This is an unnecessary use of paper for something that just goes back to recycling. Each parcel also comes with a plastic keyring with the company logo on it. This is another waste as most of these end up in the bin due to having so many delivered with each parcel. You need to make your practices more sustainable to keep up with other scientific suppliers.
17 maart 2025
Antwoord van 2BScientific
Thank you for your review; we take customer feedback in high regard here at 2BScientific.
Although at first glance, lots of our packaging seems unsustainable, the majority is actually recycled from what we have received from our manufacturers. We cannot control what other companies in the sector are doing, but we are pleased to give certain materials a "second life" as opposed to just throwing them away ourselves upon receipt. The peanuts, for example, dissolve in water so have little environmental impact. Although environmental impacts are close to our hearts here at 2B, the safe delivery of our product ranges is of paramount importance to our customers, and hence some level of sustainability in the packaging might not necessarily be what is best for the end user.
More information about our packaging and environmental solutions can be found here:
https://www.2bscientific.com/about-us/corporate-values/promoting-a-sustainable-future
In terms of additional “2B freebees”, there is a key balance to be met which does provide quite a challenge. We like to let people know who packed the parcel, as we value a more personal approach. Due to this, we do get feedback saying thank you to the people that worked on certain orders, and this mentality is a small part of what sets us apart as a business. We also send out seed packets to help propagate nature on a small scale. In regard to the keyrings, you bring up a very good point. These additions as a whole represent a possible area of improvement for us, and we have recently begun a search into more sustainable alternatives so our customers can continue to enjoy them going forward.
We do believe wholeheartedly that we are a leading company in the sector in terms of our environmental initiatives, such as those mentioned already, as well as being 100% carbon neutral and supporting many environmental schemes worldwide and donating to a multitude of charities.
Jaime
2BScientific order
2BScientific provided great communication, keeping me informed of my order status, and I also got some free-bees ;)
12 maart 2025
Antwoord van 2BScientific
Thank you for your feedback.
We are very pleased that you were kept informed at all stages of your order and that you enjoyed for 2B merch!
Jaime
Antwoord van 2BScientific
Thank you very much for your review!
We are very happy that we were able to help you with your enquiry and that your product made it to you in good time.
Good luck with your work and we hope to hear from you again soon!
Jaime
Excellent Service!
Extremely fast delivery of the products purchased. Very appreciated the product being available for purchase which is often not the case anymore with some providers.
12 februari 2025
Antwoord van 2BScientific
Thank you for your review!
We are very pleased to have an extensive range of over 2 million products, we are delighted that we were able to suit your needs.
We look forward to working with you again soon.
Jaime
Antwoord van 2BScientific
Thank you very much for your feedback
We are very pleased that your experience with us was free of hassle and that your products reached you in a timely fashion with no issues!
We hope to work with you again soon!
Jaime
Excellent customer service
Excellent customer service. Lois ensured my parcel was delivered timely and kept me updated every step of the way. Very helpful.
23 december 2024
Antwoord van 2BScientific
Thank you very much for your feedback!
We work hard on ensuring our customers are kept in the loop at all times, Lois will be delighted to know that her assistance was of great value to you!
Jaime
Very helpful and responsive to queries
Very helpful and responsive to queries.
Would like to recommend.
11 december 2024
Antwoord van 2BScientific
Thank you for your review!
We are delighted that we were able to be of assistance. Our team works very hard focussing on doing whatever can help our customers!
We look forward to working with you again soon!
Jaime
We had such a fantastic experience with…
We had such a fantastic experience with our purchase with 2BScientific.
They supported us right from the start from discussing our project to helping us with literature searches to find the right product with us. The process was so easy with them on board. Our product arrived exactly when we needed it.
The team were always at hand to answer any questions we posed to them and always with a smile. We are so grateful for their help and I would highly recommend them and will continue to liaise with them with all of our future purchases.
Very very satisfied
Kind regards
Nel
14 november 2024
Antwoord van 2BScientific
We are very happy that we were able to assist you, thank you very much for your feedback!
The team will be very pleased to hear that their hard work was able to exceed your expectations. We look forward to working with you again soon!
Jaime
Quality products with good customer service
All the products I have received from 2B scientific have been very good quality and their customer service is very knowledgeable and attentive with any questions or issues I have.
12 november 2024
Antwoord van 2BScientific
Thank you for you review. We always appreciate feedback from our customers.
The product that you ordered isn't kept in stock here at the UK or with our suppliers in North America. Due to this, lead times can be quite varied. We apologise for the misunderstanding, our team works very hard supplying our customers with up-to-date lead-times for all our products. One of our Key Account Managers has been investigating this and will be contacting you shortly to clarify this.
Be sure to reach out with any other queries or feedback in the future.
Many thanks,
Jaime
Edit: Thank you for updating your review, we are pleased that the issue has been resolved. Jaime
Antwoord van 2BScientific
Thank you for your feedback!
We are thrilled to hear that you found our customer support team helpful and friendly. We hope to work with you again soon!
Sean
Great service
Very helpful, good communication - kept up to date about the order at all times.
29 oktober 2024
Antwoord van 2BScientific
Thank you for your review!
We work hard on maintaining excellent communication with our customers while we work on their orders and queries. We are very pleased that we were able to help!
Jaime
Brilliant customer service
Brilliant customer service. All queries sort out straight away. Very helpful in service development when new product is required and available at 2BScientific.
21 oktober 2024
Antwoord van 2BScientific
Thank you for your review.
We are overjoyed that our team was able to answer all your questions right away and were very helpful!
We look forward to working with you again in the near future!
Jaime
Quick response time
Quick response time. Good products. The little gifts that come with the orders are very nice as well.
21 oktober 2024
Antwoord van 2BScientific
Thank you for your feedback.
We are delighted that your products and service have been satisfactory.
We love sending our freebies, we are glad that you like them as much as we do!
Jaime
Good service and communication
Good service and communication. The delivery time could be better (15 days from order to dispatch).
15 oktober 2024
Antwoord van 2BScientific
Thank you for your review. We appreciate all customer feedback.
We are very pleased that our service and communication were helpful for you. We understand that shipping to our international customers can take longer than our customers would prefer, but unfortunately some of these products have a long distribution pathways, and hence two to three weeks is standard.
If a delivery time is a bit too long for your liking, let us know! We can look for similar products that may have shorter delivery times; our team is always here to help!
We look forward to working with you again soon.
Jaime
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