This is the secund time I use this website to buy contacts. The price is quite good however their customer service is superb. No doubt I will do business with 393 in the future again.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’ve now have had several orders from 393lens.com and I have always had a great experience with them. They provide a very reliable and dependable service for me and I would not hesitate to order f... Toon meer
Bedrijf heeft geantwoord
I loved the price and and shipping status update was great but when I received my order, I see why I loved the price, box was only half full, meaning usually comes in 6 lenses per box, only had 3. I s... Toon meer
Bedrijf heeft geantwoord
It is always a pleasure ordering lens from 393lens.com The shipping is always prompt and the parcel is received within two weeks. The shipment price is included when you buy a slight minimum numbe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
393lens.com is the friendly business next door kind of Online shop, selling branded contact lens, shipping to Hong Kong, Australia, New Zealand, South Korea, Singapore, Philippines, Taiwan, USA, UK, Canada, Malaysia, Israel and other countries around the globe. If you need anything, we are here with a smile and a solution for you.
Contactgegevens
4,6
Uitstekend
436 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Cheap and ships really quickly
23 september 2020
Review zonder uitnodiging
Good and fast response
Good and fast response. Helpful staff to guide me on how to make an order and answer my queries. Will be better if the delivery fee is cheaper.
15 september 2020
Review zonder uitnodiging
Great customer service all the time!
11 september 2020
Review zonder uitnodiging
Wrong strength
Wrong strength. 4.25 instead of 4.0
I will double check tomorrow and send a picture to customer service. I am certain that one of the boxes was -4.25.
Otherwise, great customer service and fast shipping :)
21 augustus 2020
Review zonder uitnodiging
Antwoord van 393lens.com - Contact lens Online
Hello Johann,
Thank you for your feedback.
According to our records, the power sent is exactly according to your order, 2 boxes of -4.00, kindly check if there is some misunderstanding.
Our warehouse takes pics of the orders before dispatch, I have asked the same to be forwarded to you on your registered email.
Great service
Quick process to order and the delivery was within a few days. Box arrived undamaged and the packaging was authentic for the goods. Will order again
16 augustus 2020
Review zonder uitnodiging
mix up?
mix up?? That does not give you the right to be rude. you can send messages in your language if comprehending English is difficult for you. All your rep had to do was contact Aramex to clear it up but it was better for you to go at the customer. Your customer service is an important part of your services so if that is useless so will your products. If you did not want honest review why ask
11 augustus 2020
Review zonder uitnodiging
Antwoord van 393lens.com - Contact lens Online
We have no clue what you are talking about, if you have any query, please contact our customer service by WhatsApp or email during our service hours.
We have already provided you with a tracking number and you can yourself use it to see that the parcel is in your country's airport office (possibly customs).
We fail to understand how we can help you any further, except to request you to wait patiently,
2020-08-10 07:24
Airport Office,Nigeria, Shipment on Hold, (OffLine)
2020-08-08 10:59
Victoria Island, Nigeria, Shipment on Hold, (OffLine)
2020-08-03 13:04
Airport Office,Nigeria, Under processing at operations facility
2020-08-03 12:02
Airport Office,Nigeria, Under processing at operations facility
2020-07-29 07:08
Dubai,United Arab Emirates, Departed Operations facility – In Transit
2020-07-28 11:07
Dubai Express Hub,United Arab Emirates, Under processing at operations facility
2020-07-28 10:03
Dubai Express Hub,United Arab Emirates, Under processing at operations facility
2020-07-26 15:30
Hong Kong,Hong Kong, Departed Operations facility – In Transit
2020-07-25 16:23
Aramex - Hong Kong Warehouse,Hong Kong, Received at Origin Facility
2020-07-25 12:13
Hong Kong,Hong Kong, Picked Up From Shipper, G242F5E
This is the second time buying from…
This is the second time buying from 393lens.com. I paid for express delivery through Aramex. As it is now Aramex is not sure they have my package, When I contacted customer care through whatsaap the customer care officer of 393lens was rude and made me look stupid. I do not think I want to buy from 393lens again
Thank you
Dayo Akingbola
11 augustus 2020
Review zonder uitnodiging
Antwoord van 393lens.com - Contact lens Online
Dear Sir
Thank you for your feedback,
Let us have a look at it together.
Your order was placed on 22/07 and dispatched by Aramex(due to Covid19 only Aramex is available as a carrier to your country) on 24/07 to your address in Nigeria.
It arrived in your country's Customs on 03/Aug and is still being processed by your country's customs (very efficient customs).
You called Aramex's agent in Nigeria, they put you on hold and said they are looking for the parcel.
You also contacted our customer service and asked why your parcel is with the post, you presented an incoming post memo, which was neither in your name, nor it had your address and on top of that, it was issued on 17/07 (while you placed your order with us on 22/07).
And of course, you wouldn't want to buy from us again,
We can understand and hope your next seller can circumvent global pandemic situation and can urge your country's customs to process faster.
Have a good day.
Very responsive
Very responsive! Service staff Sandy is very helpful!
6 augustus 2020
Review zonder uitnodiging
Great service at a fair price
Great service at a fair price. Thank you!
29 juni 2020
Review zonder uitnodiging
fast shipping great seller
15 juni 2020
Review zonder uitnodiging
Antwoord van 393lens.com - Contact lens Online
Many thanks for your kind words Caroline,
Hoping to serve you again.
I am so impressed!!
I am so impressed!!! I ordered to the US after realizing I was on my last pair of contacts and my script was expired and my doctor would not extend it so they would not give me any contacts. THESE SHIPPED TO MY HOUSE IN 3 DAYS!!!! that is faster than I would have received it from my doctor. and no script needed to be uploaded you only need to know your measurements which thankfully were on my last box.
20 mei 2020
Review zonder uitnodiging
Antwoord van 393lens.com - Contact lens Online
Many thanks for your kind words
It is our pleasure to be at your service.
Good
Good. Items received in order. Fast delivery about 2 weeks.
Thanks alot.
2 mei 2020
Review zonder uitnodiging
order not received then they sent me another one.
order not received after one month delay (during the coronavirus outbreak), I was stranded in Japan without contact lenses and have to wear glasses everyday........they contacted me to follow up and re-send another parcel, received one week later. Very satisfied and happy with this merchant and will definitely use them again!
20 april 2020
Review zonder uitnodiging
Antwoord van 393lens.com - Contact lens Online
Many thanks for your kind words.
Excellent !!
19 april 2020
Review zonder uitnodiging
Super fast delivery even with the covid…
Super fast delivery even with the covid situation 👍👍
9 april 2020
Review zonder uitnodiging
i have used 393 lens for a few years…
i have used 393 lens for a few years now. their shipping, pricing, and products are the best. the support is fantastic. i happily recommend them to my friends and family and as long as they are around, I will be a customer!
27 maart 2020
Review zonder uitnodiging
Again another great delivery
Again another great delivery. I’m in Australia now (normally receiving in Hong Kong). Due to current delivery times they advised I use express shipping if needing them soon. Going above and beyond. Very happy with the service still.
21 maart 2020
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.