A2X Reviews 

I've been a user of A2X for about a year now and previously just used the Shopify to Xero integration. I recently decided to make the upgrade to also have the PayPal to Xero integration set up, to cut down on manual end of month reconciliation across multiple currencies with the FX variances between PP & Shopify being a bit painful.

I had my complimentary 1 hour onboarding meeting with Nicole from A2X and the experience was 11/10. Super friendly, helpful and patient (actually put in the time to teach and help me understand instead of rushing through things, whilst still making the most of the time), achieved all the set up I needed and I've just been finalising the implementation and so far I'm very impressed. All her explanations were incredibly clear and instead of an awkward onboarding meeting it felt like chatting with an old friend (not your average onboarding experience). The software is also very dynamic to adapt to new scenarios and truly does make it so much easier on the end user. Thanks so much Nicole - I really appreciate it.

A2X is a very useful piece of software and does the job very well. Their support staff do an amazing job at helping to resolve any issues or queries that arise in a timely fashion. Nora was incredibly helpful during a recent issue that occurred due to an error made by Amazon.

A2X is a life-saver...and a massive time saver! Not sure how we would be able to keep clean books without it.
And the staff is incredible. Super knowledgeable, patient, and helpful. HIGHLY recommend for your e-commerce business.

When I discovered A2X for our FBA business it was like a weight was lifted off of our bookkeeping. Not only was it so much easier to input accounting information with an Amazon payment but it was much more accurate. This is a great affordable service.

A2X's support team has gone above and beyond at every opportunity. I entered a project part way through and was taking over for someone that left me a bit of a tangled mess.

The support team saved me dozens of hours by helping me quickly get to the bottom of things.

I just started working with A2X I learned about them through a Claude recommendation to optimize my accounting processes, and it has been a fantastic choice. We’ve connected our Amazon Seller Central and our Shopify transactions and so far everything is running, smooth and significantly reduces the reconciliation process in QuickBooks.

A2X has been incredible for us! Has saved us so much time and is the first resource I found that connects directly to Amazon, is accurate, and great customer service when we've needed it. Highly recommend.

We recently started using A2X and have been extremely impressed with both the software and the support we've received.

Like with any new system, we experienced a few challenges during the initial setup, but the A2X team was incredibly helpful throughout the process. In particular, Jessica has been outstanding. She has taken the time to jump on calls, patiently guide us through each step, and ensure we fully understood how everything works.

Her responsiveness, knowledge, and willingness to go the extra mile have made what could have been a difficult transition a smooth and positive experience. The level of customer support we've received has been exceptional and has given us great confidence in using A2X going forward.

We would highly recommend A2X to other accounting practices and ecommerce accountants looking for a reliable solution backed by a genuinely supportive team.

Makes accounting for e-commerece seem like a walk in the park. Support is also helpful whenever there are discrepancies!

Poor customer service. I asked for help and then got sent an "how to do it yourself" email. It will be faster. No service once they get your money. beware.

No way of contacting and they just keep taking money beware , very poor service

Fantastic support and help at every turn. The agents are miracle workers in explaining process and steps to help or correct any issue. Would blindly recommend this firm in a heartbeat!!!!!!!

I was stunned with the friendliness and promptness of their customer service, I had an issue which was neither mine nor A2X, but Amazon's. The A2X connected with amazon and got the issue resolved with minimal involvement from me. 5 stars for sure would recommend.

Support is always super helpful and knowledgeable. Breath a fresh air to have a Saas company with real support and a solid program. Thank you Nicole for all your help!

I was so nervous to start using a Shopify integration, but the support at A2X is unparalleled! The team is so kind! Robert took the time to help me map out all my accounts and continues to answer questions as I stumble upon them. It has saved me so much bookkeeping time switching to A2X. Highly recommend!

A2X is probably the most important integration tool for my online business! Take the time to set it up correctly and you will get accurate and detailed financial information you can rely on. I don't think it possible to manually accomplish what A2X does on a transactional basis. I'm a huge fan and am grateful for the staff support on every level. They respond quckly and work through questions informatively.

I have just recently started with A2x for a cleanup of a client for Etsy for 2025. I did some research, watched some videos and reached out to their chat for questions. I had someone email me the next day to set up a meeting and to see if A2X was going to work for us. I was able to book the meeting the next day, signed up and started my onboarding a couple days later. Everyone was very friendly and quick with their responses to emails and forwarding my questions to the right people to get help when I needed it as time is a factor for this client. This app says so many hours of manual entry and I am so greatful. I was able to get help every step of the way to get set up and start posting in. I highly recommend this and their fantastic team there at A2x. You will not be disappointed!

I had two Customer Service representatives that stuck with me for over a week. They never let my "ticket" disappear until we resolved it. They continued to follow up with me; their patience was amazing. Their knowledge and thoroughness was incredible. I am so thankful and appreciative of their help. Beyond expectations!!!

My interaction with the company was the speediest and most thorough conversation I've had with any customer support in a longtime. They even checked in the following day to ensure everything was still going well.

Very helpful, solved problem quickly.