Absolute Domestics Reviews 1.870

Sonam did an amazing job. Our house was spotless when she finished. Thank you ;)

My experience with this company and its cleaning service was disappointing to say the least. There was lacking communication from the cleaner assigned to me, and I encountered several issues throughout the process.

On Thursday, I received a call from the man who “cleaned” my home to discuss the services I requested, which included general cleaning of all shared areas (kitchen, living room, dining room), bathrooms, and bedrooms. I also expressed interest in having the linen washed and asked if that would be possible within the 3.5-hour service. I mentioned that if we couldn’t finish everything in the allotted time, I would be happy to extend the session. After our conversation, he said I would be contacted to confirm the time, but I never received any confirmation, so I (the customer) had to reach out to him to verify the booking.

On Saturday, he arrived 10 minutes late and claimed he had been waiting for 10 minutes for the gate to open. I had clearly mentioned during our call that I live in a gated community, and he would need to contact me for remote access when he arrived. If he was informed of this, I don’t understand why he didn’t contact me sooner.

At 3:50 PM, he called to say he had finished cleaning. A young member of my family, who was at home, called me a minute later (3:51 PM) to let me know he had already left. This means I paid for 20 minutes of service that wasn’t provided.

Unfortunately, I couldn’t inspect the house before making the payment, as I was working. However, once I got home, I noticed several areas were not cleaned AT ALL. Specifically, the downstairs area wasn’t mopped, none of the toilets or the laundry room were cleaned, and the master bedroom was untouched. The living room wasn’t vacuumed, and there was rubbish underneath the couch. In the 3.5 hours, it seems he only cleaned the kitchen, vacuumed, and made the bed in two of the three bedrooms. If he cleaned anything else, I wouldn’t know, as he did not communicate what had been done.

I understand that it may not have been possible to complete everything within the agreed timeframe, which is why I offered to extend the service during our first call. However, it is unacceptable for him to claim that the cleaning was "finished" when he did not clean anything other than the kitchen. I later noticed that he broke my vacuum, accidents can happen so it’s not a big deal that he broke it but there was no decency to at least inform me that he had.

The man clearly took advantage of the fact that I was away at work. It’s been a week since I contacted the company regarding my experience. I have called several times, I have left messages and yet no one has tried to contact me other than a message to “call them back” (I did several times, they don’t answer). The man who cleaned is an issue but the company being informed of these issues and doing nothing shows that that they are taking advantage too.

WI explained to them I wanted to have weekly services with them but with a different cleaner as their websites states “I can request a different cleaner without issues” well apparently that is not true as they don’t even bother to communicate back

Friendly, competent cleaning team
House looks brand new.

Cleaners Daniel and Vee were very thorough and professional.
Would highly recommend their services.

I was very pleased with the customer service provided and the efficiency of the cleaner.

I recently sold my home so needed a "courtesy clean" before handover and settlement. Jason did an excellent job! He was friendly and professional and completed my clean in good time. I can well recommend using Absolute Domestics and certainly will return in future when I need my next clean. Thank you to Jason Thomson for your work and Absolute Domestics for the booking.

exceptional detailed clean
Easy to communicate with
punctual

I absolutely loved Lisa the cleaner that came. I would highly recommend for anyone wanting a quick reliable service without the hassle.

We have really enjoyed our permanent cleaner, who was flexible with times and did such a great job.
After almost two years she had to leave us for a better and brighter future, but we were able to get a temporary cleaner in the interim prior to obtaining another permanent cleaner.

I arranged to have my house spring cleaned. The company arranged for the cleaner who came on time and was very obliging, we agreed on a list of the things I required, I was very pleased with the results.
I would definitely recommend Absolute Domestics and the service I received.

Had my first cleaning session on Wednesday....wonderful experience so professional and thorough....cleaned my floors, bathroom and kitchen spot less...am so happy...looking forward to next visit....thank you

Joanna‘s attention to detail in my bathrooms was amazing. She was very easy to chat to and explain what my needs were Overall great job.

They were up to my expectations and were very polite and did a very good and thorough clean.

Danith came to clean my extremely dirty range and it’s come up like brand new!! Took his time so thoroughly clean!!
Thankyou Danith and Fantastic Cleaning Services

My experience with Absolute Domestics has been so easy. The agency’s communication is excellent, I’ve never felt left in the dark, and any questions or requests have been handled smoothly. The cleaners themselves have all been wonderful, professional, reliable, and genuinely lovely to have in my home. It’s been such a relief to find a service that is both easy to work with and consistently high quality. I'm very grateful to have found Absolute Domestics and highly recommend them!

We've been using Absolute Domestics for a while. Claudia is the best cleaner I've ever had. She is an absolute gem, always going the extra mile. Nothing is ever a problem for her and the standard of cleaning is excellent! I hope she never leaves :)

Fast and professional service. Our cleaner is a lovely person. We are very happy.

The process from booking to having the cleaner was seamless. Excellent communication and cleaning. Very, very happy.

I had x 2 Employees from Absolute Domestics arrive to attend cleaning to my home. They were husband and wife and worked x 2 hrs each = 4 hrs in total .
Very pleased indeed .
My house is in Fremantle and was built in 1897. I asked them not to attend x 2 bedrooms just the rest of the home. They asked me to inspect . I have a lot of China and glassware and noted their care and consideration .
Thankyou

There is absolutely no way all of these 5 star reviews are legit. This was the worst cleaning service I have ever used. My house needed cleaning properly once the cleaner had left. Many areas weren’t even touched. Wiped around things etc. I sent photos to the company and they agreed that it wasn’t clean. They apologised and offered me 1hr free (as if it was a gift) and then told me I’d need to pay the rest of time it would take to correct (even though I’d already paid for the service). The fact of the matter was that they didn’t care. Very, very poor customer service. I would NOT recommend this company. Nothing short of a scam. Unprofessional cleaners and unprofessional follow up.