Access Card Reviews 635

Quick to respond, even whilst I imagine they are going through the busiest period yet, unfortunately our renewal fell right when Merlin changed their access requirements so I expected a delay, however they were well within the time they'd originally quoted.

The staff are friendly, polite and knowledgeable, I hope people will listen to reviews like mine that are a real reflection of the help this company gives to families who need it, rather than the ones written out of misplaced frustration.

Thank you AC

Absolutely brilliant experience and definitely cheap for how much they help you. Very quick to reply to me with the application and my email, thank you very much

Applied for my disabled son aged 9 who gets high rate Dla and is a blue badge holder a doctors letter to state he needs a 2.1 ratio letters from o.t and from a
Paediatrician but said he needs are the same care as an average child, never have I ever seen such a corrupt company. These people are not even qualified but think they know better than the professionals cancelled my application and will just use my sons blue badge. Waste of time and effort

As a rule I prefer not to do online applications, but this was made very easy and thank you all for making it so easy

Applied for a Merlin Ride Access Pass and had a horrible experience.

Staff didn't know that Merlin don't give young children free carer's tickets and kept referring to this in our request even though I made it clear I needed a Ride Access Queue system pass multiple times.

I was made to detail at length all the evidence in the documentation I submitted making the process very time consuming and admin heavy.

It's outsourced from Merlin so kept bouncing between Merlin and Access Pass. Merlin also have confusing collections as I'm a hotel guest and enter the park through a different area than a standard guest.

I did not get the pass we need and have given up frankly. A waste of time and not at all inclusive, especially as I'm already drowning in admin as a carer.

Very quick and email response was quick I would recommond to anyone.

Applied for my access card.
Staff were very helpful. Slightly amended my requirements and has all gone smoothly within a couple of days
Thank you for your help
Barbara Taylor

Excellent service, quick and easy application and quick decision.
Thank you

I had a query concerning my husband's Access Card which went missing. Prompt and efficient reply with a pleasant and helpful customer service adviser. If only all services could be as good as this!

Simply World Class service.
Thank you.
Mo👨🏻‍🦽🙏

The whole experience of advocating for my child has been exhausting, it doesn’t seem to matter what evidence you gain the answer is no until multiple reviews and complaints. The email system is faceless and would recommend ignoring the message and wait to speak to a person as this has been the only way I have had any progress.

Very helpful staff

Carnt thank them enough there so helpful an very smooth process

Very good and helpful staff who helped us
for an application on the Access Card for the first time.

Update: still no further forward claiming I haven't sent updated proof on my form when I did. Had the same issue during my initial application when they hadn't bothered to check the proof I uploaded to my form. I getting responses every 4 days or so for simple requests. Kept asking for them to contact me via WhatsApp which is an option for messaging and they still haven't and are not reading my emails properly. Exhausting.

My access card really improved getting out of the house for me and my experiences, I started to feel at ease about going out, especially to busy places. However, the renewal process has been frustrating.

Sent proof that needs hadn't changed and wasn't issued a card with the same symbols despite nothing changing and providing more detailed proof than I did before, this was not enough, apparently. The renewal process is as lengthy as the initial application. I struggle with filling out forms and have minimal help so it took a lot to me to go through it anyway.

I am having to either go without my card or pay £60 for my doctor to tick a box on a form the Access Card team sent to me which isn't practical for me currently as I cannot work full time, due to my disability.
My money was paid in September, this is still not resolved. I have disabilities that affect my cognitive thinking and organisation, amongst other things so the head space for this is minimal, which is a shame as in turn it has meant that I have missed out on attending trips out as my old card expired in July.

Yet again disabled people have to jump through hurdles to get the help they need.

I'm really disappointed in my experience of renewing my card.

Received helpful guidance making the application easy. Prompt service. I would recommend friends to do this

I applied for this card for the first time and the process was very fast and efficient. It also gave me a way to expedite my application. Great service. Thank you

A fantastic, friendly and efficient team who dealt with my application with empathy and care. My huge thanks to you all.

Today’s experience has been excellent. I have dyslexia and I sent the wrong document to support my application. Access card emailed to informed me of this straight away, so that I could send the correct one. Email communication was so sufficient and helpful. Thank you

Application onine for my Father very easy to complete, provided the documentation asked for and received the access card details the next day enabling me to book tickets. Great communication throughout. Cannot fault the process.