Access Card Reviews 635

Very easy process and it felt like a real person who cared was dealing with me

Easy to apply. Amazingly quick response. Thank you

Amazing customer service. The turn around time was quick and the experience a real pleasant one. They over delivered on timing (and in the Christmas period) and they were kind and respectful.

It was a pleasure to speak to the lady at access card the renewal was organised paid for photo sent and confirmation all within 15 minutes
Excellent service

Really happy with the service provided,
I needed an emergency access card, I called up and the gentleman that helped me with the process was great. Thank you again!

The application process is simple and it is clear what documents are required to be uploaded for proof of disability and more importantly, how it affects you.
Wetherby Racecourse helped me with the initial application and everything was sorted within two days. I have an Access number but I am still waiting to receive my physical card through the post. It should save lots of time and trouble in the future when purchasing tickets etc

The application was at the peak of the splendor and the response was very, very quick, of course, with the presentation of disability evidence, and now awaiting delivery. We also thank all the staff, administrators, and those in charge of this card for those with special needs.

Contacted regarding my access card and was delighted with the speedy reply and action taken by them to rectify my issue of my possibly deleting my acceptance which was appreciated x

I applied for the card around 8pm in the evening and I received an e mail the next morning saying I had missed one bit of information they needed, I replied and uploaded the document and within 2 hours I had an e mail to say that I had been granted a card, this is the fastest and most efficient service I think I have ever had to use, I wish everyone was as simple as this 😄

We had to go back to the doctor for more information and it took a while to get the appointment. I let them know this and they responded the same day with confirmation. They were brilliant.

Very pleased with the process and the time taken to process.

This is an amazing service for anyone with a disability. The customer service is excellent and very fast to communicate back. I would definitely recommend.

The Access Card team were very helpful and responded well to any queries I had with myself applying on behalf of my wife.

Great customer service support very helpful and fast in responding, very happy with the outcome thank you

After many years of being disabled I recently came across this card. It's opened up my life to new adventures, socialising and fun. They are so helpful, and understanding. Taking you step by step through the forms and procedures. Fantastic and thank you.

Quick to respond during application process and responsive to my requirements, which was very reassuring. Showed flexibility to make the process as easy as possible

Initial inadequate response quickly rectified

i have always had very good service experience with Access having been with them for some years now.
Always courteous and helpful to resolve any issue i have.